Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$68K - $92K *

Unlock potential by driving sales success through strategic account management and relationship building, ensuring revenue growth in a dynamic SaaS environment while meeting quarterly and annual targe...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $180K *

Join a team that's shaping the future of software testing by expanding coverage across all testing layers while enhancing infrastructure and tooling. Drive quality at scale for AI security controls wi...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Innovate and lead in a collaborative environment, driving software development and engineering solutions while utilizing advanced technologies and best practices to achieve remarkable results for dyna...

5 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $110K *

Join us as a Site Reliability Engineer, where you'll enhance cloud infrastructure and contribute to critical cloud transformation initiatives. Collaborate across teams to boost performance and ensure...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$94K - $159K *

Grow your career with a dynamic pre-sales engineering role, where you'll leverage technical expertise to drive sales success in identity security solutions while collaborating closely with cross-funct...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $190K *

Join our team to elevate network reliability through SRE principles. You will engineer the network as a system, automate processes, and drive observability, partnering with teams across multi-cloud en...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$116K - $197K *

Unlock potential by driving technical pre-sales support and leading POC evaluations for complex opportunities. Utilize your identity management expertise to craft tailored solutions that meet customer...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $200K *

Support customer success by building strategic relationships and driving sales growth. Engage with key stakeholders to understand their needs and align cloud security solutions to enhance their busine...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $175K *

Champion customer transformation by designing and delivering complex technical solutions that integrate Pendo with customer ecosystems, driving long-term success through strategic consulting and innov...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $140K *

Unlock potential by delivering expert technical support, fostering customer relationships, and implementing tailored action plans to ensure satisfaction and optimal service delivery in the networking...

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Bring your expertise to enhance customer relationships and deliver exceptional support. Serve as the primary liaison, document success plans, and drive continuous improvement while advocating for cust...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$120K - $150K *

Engage with us to architect a resilient, data-driven reliability framework, enhancing production ecosystems. Drive observability and proactive performance improvements while automating processes that...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Support customer success by fostering relationships, providing expert technical guidance, and acting as a single point of contact to ensure exceptional service delivery and customer satisfaction in th...

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $130K *

Engage as a pivotal technical expert in customer-facing roles, driving enterprise sales strategies in support of DoD agencies. Collaborate closely with sales teams to deliver tailored solutions and en...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$66K - $106K *

Empower enterprise cybersecurity by managing and optimizing SIEM solutions, primarily focusing on Splunk. This role involves log management, infrastructure maintenance, and ensuring seamless operation...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $115K *

Collaborate with cross-functional teams to drive pre-sale engagements and enhance sales strategies, leveraging technical expertise to identify customer needs and deliver tailored solutions that improv...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $240K *

Transform the online gaming experience by driving backend orchestration for our global containerized game servers. Collaborate in a passionate team to enhance systems, ensuring smooth operation, secur...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$104K - $166K *

Empower our mission by implementing advanced cloud solutions using Microsoft Azure and virtualization technologies. Collaborate with cross-functional teams to ensure robust network operations and secu...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$125K - $185K *

Lead the charge in delivering advanced systems engineering support for enterprise customers. Collaborate with sales and technical teams to design and implement SD-WAN solutions that align with custome...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$111K - $177K *

Unlock potential by leveraging your technical expertise to drive customer success and innovate solutions within complex organizations, fostering collaborative relationships and enhancing operational e...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Join a mission-driven team to lead technical sales in complex Enterprise environments. Drive customer success, foster innovation, and shape industry solutions with strategic leadership and expertise i...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Join the Enterprise team to drive impactful technical sales, influencing customer outcomes and product innovation while collaborating with diverse teams and establishing trust with stakeholders in a d...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$158K - $253K *

Lead the charge in transforming enterprise technology to enhance operational efficiency and safety across large organizations. Influence product innovation, drive technical solutions, and foster strat...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$165K - $264K *

Drive technical excellence by shaping enterprise solutions that enhance safety and operational efficiency. Collaborate deeply with customers and cross-functional teams to realize innovative outcomes w...

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $120K *

Join a team that's passionate about delivering exceptional IT solutions in a dynamic MSP environment. You'll design and manage complex windows server environments, supporting multiple financial client...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.