Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$68K - $92K *
Unlock potential by driving sales success through strategic account management and relationship building, ensuring revenue growth in a dynamic SaaS environment while meeting quarterly and annual targe...
6 days ago
Engineer III, SDET - AI Detection and Response (AIDR) (Hybrid)
$120K - $180K *
Join a team that's shaping the future of software testing by expanding coverage across all testing layers while enhancing infrastructure and tooling. Drive quality at scale for AI security controls wi...
3 weeks ago
Software Engineer 2 (JPE - 050)
$100K - $130K *
Innovate and lead in a collaborative environment, driving software development and engineering solutions while utilizing advanced technologies and best practices to achieve remarkable results for dyna...
5 days ago
$80K - $110K *
Join us as a Site Reliability Engineer, where you'll enhance cloud infrastructure and contribute to critical cloud transformation initiatives. Collaborate across teams to boost performance and ensure...
3 weeks ago
$94K - $159K *
Grow your career with a dynamic pre-sales engineering role, where you'll leverage technical expertise to drive sales success in identity security solutions while collaborating closely with cross-funct...
3 weeks ago
Senior Network Reliability Engineer
$135K - $190K *
Join our team to elevate network reliability through SRE principles. You will engineer the network as a system, automate processes, and drive observability, partnering with teams across multi-cloud en...
3 weeks ago
Senior Sales Engineer, Technical Specialist
$116K - $197K *
Unlock potential by driving technical pre-sales support and leading POC evaluations for complex opportunities. Utilize your identity management expertise to craft tailored solutions that meet customer...
2 weeks ago
Account Executive, Majors - Bay Area
$140K - $200K *
Support customer success by building strategic relationships and driving sales growth. Engage with key stakeholders to understand their needs and align cloud security solutions to enhance their busine...
4 weeks ago
Sr. Professional Services Engineer Consultant
$145K - $175K *
Champion customer transformation by designing and delivering complex technical solutions that integrate Pendo with customer ecosystems, driving long-term success through strategic consulting and innov...
1 week ago
Optical Customer Success Engineer
$100K - $140K *
Unlock potential by delivering expert technical support, fostering customer relationships, and implementing tailored action plans to ensure satisfaction and optimal service delivery in the networking...
4 weeks ago
Optical Customer Success Engineer
$100K - $130K *
Bring your expertise to enhance customer relationships and deliver exceptional support. Serve as the primary liaison, document success plans, and drive continuous improvement while advocating for cust...
4 weeks ago
Site Reliability Engineer (Edge Services), Infrastructure Services
$120K - $150K *
Engage with us to architect a resilient, data-driven reliability framework, enhancing production ecosystems. Drive observability and proactive performance improvements while automating processes that...
2 weeks ago
Optical Customer Success Engineer
$100K - $130K *
Support customer success by fostering relationships, providing expert technical guidance, and acting as a single point of contact to ensure exceptional service delivery and customer satisfaction in th...
4 weeks ago
$90K - $130K *
Engage as a pivotal technical expert in customer-facing roles, driving enterprise sales strategies in support of DoD agencies. Collaborate closely with sales teams to deliver tailored solutions and en...
2 weeks ago
$66K - $106K *
Empower enterprise cybersecurity by managing and optimizing SIEM solutions, primarily focusing on Splunk. This role involves log management, infrastructure maintenance, and ensuring seamless operation...
6 days ago
$80K - $115K *
Collaborate with cross-functional teams to drive pre-sale engagements and enhance sales strategies, leveraging technical expertise to identify customer needs and deliver tailored solutions that improv...
Reposted 5 days ago
Senior Services Engineer (Orchestration)
$160K - $240K *
Transform the online gaming experience by driving backend orchestration for our global containerized game servers. Collaborate in a passionate team to enhance systems, ensuring smooth operation, secur...
4 weeks ago
SITEC - Cloud Platform Engineer - MacDill AFB
$104K - $166K *
Empower our mission by implementing advanced cloud solutions using Microsoft Azure and virtualization technologies. Collaborate with cross-functional teams to ensure robust network operations and secu...
4 weeks ago
Systems Engineer- VeloCloud SD-WAN
$125K - $185K *
Lead the charge in delivering advanced systems engineering support for enterprise customers. Collaborate with sales and technical teams to design and implement SD-WAN solutions that align with custome...
2 weeks ago
Senior Sales Engineer, Enterprise
$111K - $177K *
Unlock potential by leveraging your technical expertise to drive customer success and innovate solutions within complex organizations, fostering collaborative relationships and enhancing operational e...
Reposted yesterday
Senior Sales Engineer, Enterprise
$120K - $150K *
Join a mission-driven team to lead technical sales in complex Enterprise environments. Drive customer success, foster innovation, and shape industry solutions with strategic leadership and expertise i...
Reposted yesterday
Senior Sales Engineer, Enterprise
$100K - $130K *
Join the Enterprise team to drive impactful technical sales, influencing customer outcomes and product innovation while collaborating with diverse teams and establishing trust with stakeholders in a d...
Reposted yesterday
Senior Sales Engineer, Enterprise
$158K - $253K *
Lead the charge in transforming enterprise technology to enhance operational efficiency and safety across large organizations. Influence product innovation, drive technical solutions, and foster strat...
Reposted yesterday
Senior Sales Engineer, Enterprise
$165K - $264K *
Drive technical excellence by shaping enterprise solutions that enhance safety and operational efficiency. Collaborate deeply with customers and cross-functional teams to realize innovative outcomes w...
Reposted yesterday
$80K - $120K *
Join a team that's passionate about delivering exceptional IT solutions in a dynamic MSP environment. You'll design and manage complex windows server environments, supporting multiple financial client...
Reposted today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.