Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
SRE Software Systems Engineer IV
$120K - $145K *
Transform data operations by driving cloud efficiency and platform reliability. Lead the implementation of automation and advanced technologies, ensuring mission-critical applications run seamlessly w...
2 weeks ago
Managed Services Engineer - Enterprise Access Management
$124K - $134K *
Shape the future of enterprise access management by driving successful implementations, providing technical leadership, and ensuring customer satisfaction through expert consultative guidance...
4 weeks ago
Sales Engineer - Mid Market - Southeast
$95K - $144K *
Empower your career as you collaborate with a dynamic team to drive the adoption of cutting-edge IoT solutions. You'll shape the future of essential industries by enhancing supply chains and ensuring...
2 weeks ago
$98K - $109K *
Tackle critical cybersecurity challenges as you support incident response efforts in a fast-paced Cyber Security Operations Center, utilizing your expertise to analyze threats, direct remediation, and...
Reposted 5 days ago
Cybersecurity Staff Engineer - IAM
$110K - $130K *
Unlock potential by designing and implementing comprehensive Customer IAM solutions, enhancing security and accessibility across the enterprise while collaborating with cross-functional teams to drive...
2 weeks ago
$80K - $95K *
Empower customers by owning technical issues end-to-end while driving automation solutions to enhance operations. Collaborate with engineering to streamline support processes, ensuring efficient resol...
2 weeks ago
$90K - $120K *
Transform healthcare by providing expert service and repair for advanced imaging systems. Ensure optimal functionality and maintain critical customer relationships through effective communication and...
2 weeks ago
$100K - $120K *
Elevate testing standards by designing and implementing automated frameworks while leading a dedicated team in delivering quality assurance for a high-stakes federal program. Utilize advanced technolo...
1 week ago
Systems Engineer Skill Level 2 (TTO9-003)
$171K - $202K *
Join a team that drives technical leadership in end-to-end systems engineering for mission-critical defense and intelligence systems, ensuring the integrity and reliability of architectures across the...
2 weeks ago
Systems Engineer Skill Level 2 (TTO9-003)
$171K - $202K *
Drive technical excellence by leading systems engineering initiatives for critical defense and intelligence systems, ensuring robust system architecture and integrity across the lifecycle while liaisi...
2 weeks ago
Engineer, Software II (ISTQB Certified)
$80K - $95K *
Join a dynamic team to enhance software systems through testing and validation. Leverage your expertise in Agile methodologies and cloud operations to deliver real-time support for naval systems, ensu...
2 weeks ago
Senior Technical Success Engineer
$100K - $120K *
Champion complex escalations, enhancing customer satisfaction and operational efficiency through deep technical investigations and strategic support for high-value accounts, embodying standards of exc...
2 weeks ago
$80K - $95K *
Empower your career by supporting and enhancing the operational efficiency of information systems within a dynamic DoD environment. Collaborate on technical support, infrastructure management, and cyb...
2 weeks ago
$100K - $125K *
Unlock potential by driving system engineering excellence through design, integration, and comprehensive documentation within a collaborative team. Engage with stakeholders to ensure quality deliverab...
3 weeks ago
$100K - $125K *
Contribute to the security and performance of critical systems by leveraging your expertise in system engineering and administration. Collaborate with a dedicated team to ensure compliance and integri...
3 weeks ago
Systems Engineer II - Foundation
$86K - $134K *
Shape the future of technology as you ensure the stability and integrity of core information systems, driving complex projects and implementing innovative solutions to support organizational growth an...
4 days ago
Systems Engineer II - Foundation
$86K - $134K *
Join our team to execute the maintenance and expansion of critical in-house information systems, ensuring stability and integrity while collaborating on complex projects that enhance operational effic...
4 days ago
Systems Engineer II - Foundation
$86K - $134K *
Transform organizational IT infrastructure through innovative system design, deployment, and support. Utilize advanced technical skills to enhance operational stability, security, scalability, and per...
4 days ago
$130K - $270K *
Transform teams by designing and implementing innovative DevOps solutions that automate build and deployment processes, enhancing efficiency and collaboration across multiple product lines while lever...
4 weeks ago
$200K - $240K *
Shape the future of cybersecurity as a Systems Engineer, bridging technical solutions and business outcomes in the SLED sector, while delivering expert support, crafting impactful demos, and leading i...
3 weeks ago
$200K - $240K *
Elevate customer engagement by serving as a technical advisor in cyber security, focusing on ICS/OT technologies. Collaborate with sales on complex solutions and lead impactful product demonstrations...
Today
$200K - $240K *
Lead technical excellence in the SLED sector, enhancing cybersecurity solutions through collaboration, demos, and strategic client partnerships. Drive impactful POCs and navigate public sector landsca...
Today
$200K - $240K *
Optimize technical relationships with customers, enhancing sales in the public sector. Provide expert guidance, lead product demonstrations, and manage complex technical deployments as part of an empo...
Today
$200K - $240K *
Partner with us to provide technical expertise and support throughout the sales cycle, engaging with customers pre-sales and post-sales to ensure success and resolve any issues efficiently, driving op...
5 days ago
$200K - $240K *
Transform the sales landscape by partnering with technical teams to ensure seamless integration and support in pre-sales and post-sales activities, enhancing customer satisfaction and communication ac...
5 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.