Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $145K *

Transform data operations by driving cloud efficiency and platform reliability. Lead the implementation of automation and advanced technologies, ensuring mission-critical applications run seamlessly w...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$124K - $134K *

Shape the future of enterprise access management by driving successful implementations, providing technical leadership, and ensuring customer satisfaction through expert consultative guidance...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $144K *

Empower your career as you collaborate with a dynamic team to drive the adoption of cutting-edge IoT solutions. You'll shape the future of essential industries by enhancing supply chains and ensuring...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $109K *

Tackle critical cybersecurity challenges as you support incident response efforts in a fast-paced Cyber Security Operations Center, utilizing your expertise to analyze threats, direct remediation, and...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by designing and implementing comprehensive Customer IAM solutions, enhancing security and accessibility across the enterprise while collaborating with cross-functional teams to drive...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Empower customers by owning technical issues end-to-end while driving automation solutions to enhance operations. Collaborate with engineering to streamline support processes, ensuring efficient resol...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Transform healthcare by providing expert service and repair for advanced imaging systems. Ensure optimal functionality and maintain critical customer relationships through effective communication and...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$100K - $120K *

Elevate testing standards by designing and implementing automated frameworks while leading a dedicated team in delivering quality assurance for a high-stakes federal program. Utilize advanced technolo...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$171K - $202K *

Join a team that drives technical leadership in end-to-end systems engineering for mission-critical defense and intelligence systems, ensuring the integrity and reliability of architectures across the...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$171K - $202K *

Drive technical excellence by leading systems engineering initiatives for critical defense and intelligence systems, ensuring robust system architecture and integrity across the lifecycle while liaisi...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a dynamic team to enhance software systems through testing and validation. Leverage your expertise in Agile methodologies and cloud operations to deliver real-time support for naval systems, ensu...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Champion complex escalations, enhancing customer satisfaction and operational efficiency through deep technical investigations and strategic support for high-value accounts, embodying standards of exc...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Empower your career by supporting and enhancing the operational efficiency of information systems within a dynamic DoD environment. Collaborate on technical support, infrastructure management, and cyb...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $125K *

Unlock potential by driving system engineering excellence through design, integration, and comprehensive documentation within a collaborative team. Engage with stakeholders to ensure quality deliverab...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $125K *

Contribute to the security and performance of critical systems by leveraging your expertise in system engineering and administration. Collaborate with a dedicated team to ensure compliance and integri...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$86K - $134K *

Shape the future of technology as you ensure the stability and integrity of core information systems, driving complex projects and implementing innovative solutions to support organizational growth an...

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$86K - $134K *

Join our team to execute the maintenance and expansion of critical in-house information systems, ensuring stability and integrity while collaborating on complex projects that enhance operational effic...

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$86K - $134K *

Transform organizational IT infrastructure through innovative system design, deployment, and support. Utilize advanced technical skills to enhance operational stability, security, scalability, and per...

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $270K *

Transform teams by designing and implementing innovative DevOps solutions that automate build and deployment processes, enhancing efficiency and collaboration across multiple product lines while lever...

4 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$200K - $240K *

Shape the future of cybersecurity as a Systems Engineer, bridging technical solutions and business outcomes in the SLED sector, while delivering expert support, crafting impactful demos, and leading i...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$200K - $240K *

Elevate customer engagement by serving as a technical advisor in cyber security, focusing on ICS/OT technologies. Collaborate with sales on complex solutions and lead impactful product demonstrations...

Today

  •   5 - 7 years exp.  •   Technical Services

$200K - $240K *

Lead technical excellence in the SLED sector, enhancing cybersecurity solutions through collaboration, demos, and strategic client partnerships. Drive impactful POCs and navigate public sector landsca...

Today

  •   5 - 7 years exp.  •   Information Technology

$200K - $240K *

Optimize technical relationships with customers, enhancing sales in the public sector. Provide expert guidance, lead product demonstrations, and manage complex technical deployments as part of an empo...

Today

  •   5 - 7 years exp.  •   Technical Services

$200K - $240K *

Partner with us to provide technical expertise and support throughout the sales cycle, engaging with customers pre-sales and post-sales to ensure success and resolve any issues efficiently, driving op...

5 days ago

  •   5 - 7 years exp.  •   Technical Services

$200K - $240K *

Transform the sales landscape by partnering with technical teams to ensure seamless integration and support in pre-sales and post-sales activities, enhancing customer satisfaction and communication ac...

5 days ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.