3+ years of implementation or field engineering experience
Direct customer site experience as a vendor, consultant, or implementation engineer
Proficiency in telephony, hardware, networking, and databases
Strong knowledge of Microsoft Windows Server and SQL Server
Expertise in networking, routing, and firewalls
Familiarity with SIP, VoIP, SIPREC, CTI/CDR, and telephony systems
Experience with PowerShell, Wireshark, IIS, and Active Directory
Hands-on experience with hardware and servers
Strong analytical, troubleshooting, communication, and customer service skills
Public Safety experience preferred
Certifications in Security+, Microsoft, networking, or Cisco are a plus
Responsibilities
Serve as the primary technical resource for customer installations and implementations
Install and configure NICE software, hardware, servers, and virtualization platforms
Integrate NICE solutions with customer networks, PBX, CTI, and telephony environments
Troubleshoot hardware, software, networking, database, and telephony issues
Complete Installation Test Procedures to ensure systems are production-ready
Manage customer communication, expectations, and technical escalations
Partner with Project Managers and other technical teams throughout implementations
Complete site documentation, as-builts, testing, and knowledge transfer
Provide basic technical training to customer teams
Document lessons learned and contribute to the internal knowledge base
Provide remote customer support between onsite deployments
Benefits
Opportunity to work on complex NICE solutions in the Public Safety sector
Hands-on technical lead role with direct customer interaction
Frequent travel offers diverse work environments and experiences
Potential for professional growth through exposure to various technologies
Contribution to public safety initiatives through technology implementation
Full Job Description
Professional Services Engineer - Public Safety What's this role all about?
As a Professional Services Engineer supporting NICE Public Safety customers, you'll be a hands-on technical lead responsible for installing, upgrading, troubleshooting, and bringing complex NICE solutions live at customer sites.
You'll work across servers, networking, databases, virtualization, and telephony while partnering directly with customers and Project Managers to deliver successful implementations from installation through go-live. What you'll do
Serve as the primary technical resource for customer installations and implementations.
Install and configure NICE software, hardware, servers, and virtualization platforms.
Integrate NICE solutions with customer networks, PBX, CTI, and telephony environments.
Troubleshoot hardware, software, networking, database, and telephony issues.
Complete Installation Test Procedures and ensure systems are production-ready.
Manage customer communication, expectations, and technical escalations.
Partner with Project Managers, Support, and other technical teams throughout implementations.
Complete site documentation, as-builts, testing, and knowledge transfer.
Provide basic technical training to customer teams.
Document lessons learned and contribute to the internal knowledge base.
Provide remote customer support between onsite deployments.
What you'll bring
3+ years of relevant implementation or field engineering experience.
Experience working directly at customer sites as a vendor, consultant, or implementation engineer.
Experience with telephony, hardware, networking, and databases.
Strong Microsoft Windows Server and SQL Server knowledge.
Strong networking, routing, and firewall knowledge.
Experience with SIP, VoIP, SIPREC, CTI/CDR, and telephony systems.
Experience with PowerShell, Wireshark, IIS, Active Directory, and troubleshooting tools.
Hands-on hardware and server experience.
Strong analytical, troubleshooting, communication, and customer service skills.
Public Safety experience strongly preferred.
Security+, Microsoft, networking, Cisco, or related certifications are a plus.
Travel & Schedule
Approximately 90% travel is required. Candidates must be comfortable with frequent domestic travel, overnight stays, short-notice travel, and working outside of standard business hours when customer implementations require it.
About NICE Ltd.
NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data.
The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities.
The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index.
Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees.
NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
