Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr Engineer, Advanced Security Response Team (ASRT)
$120K - $145K *
Help us combat and mitigate security threats by leveraging your technical expertise in application security. Engage with customers to resolve incidents, enhance security, and drive improvements in our...
4 weeks ago
Sr Engineer, Advanced Security Response Team (ASRT)
$120K - $145K *
Transform security protocols by leading a skilled team to analyze threats, collaborate with stakeholders, and implement strategic mitigations to ensure robust application security and customer satisfa...
4 weeks ago
$108K - $130K *
Lead innovative multi-discipline systems engineering efforts focusing on integration of wireless and sensor technologies. Drive on-site system development and support for government projects at Cape C...
2 weeks ago
Software Engineer 1 (AWF - 077)
$80K - $95K *
Unlock your potential as you leverage your software engineering expertise to innovate robust solutions in cloud environments, enhancing capabilities and enabling agile processes to meet complex projec...
2 weeks ago
Forward Deployed Engineer (Staff)
$110K - $177K *
Engage directly with client teams to architect and deploy Kubernetes solutions, ensuring effective platform adoption and resolving technical challenges in real-world enterprise environments. Transform...
4 days ago
Forward Deployed Engineer (Staff)
$110K - $177K *
Innovate your career with a hands-on Forward Deployed Engineer role, engaging in Kubernetes migrations and AI infrastructure, collaborating directly with client teams to enhance platforms through acti...
4 days ago
Forward Deployed Engineer (Staff)
$110K - $177K *
Drive enterprise AI infrastructure by collaborating with clients to modernize platforms, lead migrations, and optimize Kubernetes deployments, ensuring seamless integration and rapid troubleshooting i...
4 days ago
Senior Pre-Sales Engineer - HPE Networking
$146K - $343K *
Elevate the pre-sales process by blending technical expertise with consultative selling. Drive customer engagement for enterprise networks, shaping solutions while collaborating with Territory Manager...
Reposted 2 days ago
Senior Pre-Sales Engineer - HPE Networking
$146K - $343K *
Join a team that's revolutionizing enterprise networking, blending deep technical expertise with consultative selling to enhance customer experiences and drive impactful solutions across a diverse ran...
Reposted 2 days ago
Senior Pre-Sales Engineer - HPE Networking
$146K - $343K *
Champion technical solutions in complex environments, driving growth and modernizing networks with enterprise clients. Utilize expertise in networking technologies and effective communication to secur...
Reposted 2 days ago
Senior Pre-Sales Engineer - HPE Networking
$146K - $343K *
Engineer innovative pre-sales solutions by leveraging deep networking expertise. Collaborate with sales teams to modernize client networks, optimize performance, and produce tailored proposals. Engage...
Reposted 2 days ago
$110K - $130K *
Contribute to the evolution of ISR capabilities within the DoD by leveraging your multi-intelligence expertise. Collaborate with military leaders to enhance decision-making processes and integrate inn...
4 days ago
$120K - $145K *
Lead and optimize systems engineering services, guiding the entire system lifecycle while aligning with cybersecurity requirements. Provide strategic direction and technical oversight to ensure seamle...
5 days ago
$95K - $115K *
Shape the future of eCommerce by driving software advancement in a dynamic B2B environment. Leverage your expertise in Java and cloud technologies to solve complex problems and enhance customer experi...
1 week ago
$95K - $115K *
Champion cybersecurity excellence by enhancing defenses and ensuring compliance across Navy systems while managing security risks and vulnerabilities in a collaborative, mission-driven environment...
2 weeks ago
$130K - $190K *
Drive system engineering success by collaborating across processes and overseeing technical integrity throughout the project lifecycle while staying aligned with customer requirements and compliance s...
Reposted 2 weeks ago
$70K - $110K *
Drive client satisfaction by resolving technical issues and enhancing the user experience. Collaborate across teams to relay client feedback and ensure platform reliability while maintaining subject m...
2 weeks ago
$110K - $130K *
Join a team that's dedicated to advancing tool reliability and warranty management. Collaborate across engineering departments to ensure product excellence while driving continuous improvements in sys...
1 week ago
Systems Engineer Skill Level 3 (TTO3-001)
$201K - $238K *
Empower national security solutions by leading complex systems engineering, architecture design, and integration strategies in a collaborative environment. Drive technical integrity and stakeholder co...
6 days ago
Systems Engineer Skill Level 3 (TTO3-001)
$201K - $238K *
Lead the engineering lifecycle of mission-critical systems, shaping technical architectures and integration strategies. Drive collaboration with stakeholders, ensuring requirements are met while foste...
6 days ago
$72K - $130K *
Contribute to the setup and management of critical automation systems, collaborating with teams to ensure operational excellence and efficiency in pharmacy fulfillment environments. Drive continuous i...
3 weeks ago
$130K - $160K *
Grow your career with a pivotal role in enhancing endpoint security and data protection strategies. Collaborate closely with IT and security teams to implement and optimize enterprise technologies tha...
1 week ago
$110K - $130K *
Lead the design and implementation of complex Windows infrastructure solutions to enhance operational efficiency and support business growth, ensuring scalability and high availability for internal an...
Reposted 3 weeks ago
Account Executive - Enterprise, Quebec
$150K - $180K *
Champion strategic customer partnerships by collaborating with clients and teams to enhance account success, drive innovation, and align tech solutions with business goals, ensuring sustained engageme...
4 days ago
$75K - $90K *
Innovate solutions as a Systems Engineer, optimizing Salesforce systems to enhance efficiency, integration, and data integrity while collaborating with cross-functional teams to deliver impactful resu...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.