Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Systems Engineer Associate (Hybrid)
$66K - $131K *
Unlock potential by driving system design and integration. Collaborate on application deployment, automation, and cloud transformation. Join a team focused on enhancing system reliability while analyz...
Reposted 1 week ago
$120K - $150K *
Transform customer-facing data platform initiatives by leading and executing complex technical programs. Collaborate with diverse teams to ensure timely delivery and alignment with business objectives...
1 week ago
$135K - $216K *
Unlock potential by leading the architecture and optimization of secure VMware environments, ensuring mission-critical operations within classified infrastructures while collaborating with diverse tec...
2 weeks ago
Sr. Customer Delivery Engineer (CDE), Global Enterprise Services (GES)
$151K - $204K *
Unlock potential by serving as the technical authority and advisor during network and backoffice integration, ensuring customer success through hands-on implementation, architectural guidance, and con...
3 weeks ago
Senior Engineer - II, Technical Support
$134K *
Champion technical support initiatives by delivering expert solutions, ensuring team success, and enhancing user satisfaction through effective communication and problem-solving strategies across dive...
5 days ago
$70K - $95K *
Advance test manufacturing by optimizing equipment and processes for robust product testing. Collaborate across teams to enhance quality and yield, ensuring efficient operations and high-quality solut...
Reposted 3 days ago
$93K - $150K *
Elevate our cybersecurity initiatives by designing and managing identity services, ensuring seamless user access and authentication. Join a forward-thinking team committed to innovation and excellence...
3 weeks ago
$93K - $150K *
Unlock potential by joining a dynamic cybersecurity team as a Senior IT Systems Engineer. Contribute to developing user identity and authentication services to strengthen the organization’s defenses i...
3 weeks ago
$112K *
Shape the future of student admissions through advanced research and analytics. Manage complex data, inform policy decisions, and support enrollment operations for NYC public schools, ensuring equity...
Reposted today
$80K - $110K *
Empower our sales growth by leveraging your technical expertise to drive innovative solutions. Your role will involve managing customer relationships, optimizing the sales process, and collaborating w...
4 weeks ago
$80K - $120K *
Unlock potential by driving innovative sales strategies and solutions. You'll enhance productivity and expand market reach within the cutting-edge inertial sensing technologies sector while collaborat...
4 weeks ago
Senior Customer Engineer, Federal
$188K - $235K *
Engage with clients by providing expert technical guidance and collaboration. Showcase solutions through tailored demonstrations and workshops, while driving revenue growth by addressing client-specif...
2 weeks ago
$100K - $130K *
Join a team that's defining test solutions across the weapon system lifecycle, delivering crucial T&E support for Army initiatives, including cybersecurity verification and advanced evaluation strateg...
4 weeks ago
Systems Engineer, CX Automation Team
$120K - $180K *
Champion the creation of intelligent customer workflows that enhance the customer experience by delivering timely insights and seamless actions. Collaborate cross-functionally to design and implement...
1 week ago
Systems Engineer, CX Automation Team
$120K - $180K *
Empower a transformative customer experience by designing intelligent automation workflows. Collaborate with cross-functional teams to prioritize use cases, implement solutions, and optimize execution...
1 week ago
Systems Engineer, CX Automation Team
$120K - $180K *
Join a team that's redefining customer journeys through automation. Drive impactful automation projects, collaborate across functions, and utilize cutting-edge AI technologies to enhance the customer...
1 week ago
$76K - $120K *
Champion endpoint technology solutions by designing and optimizing infrastructure, enhancing user experiences and security while providing executive support and guiding strategic advancements in endpo...
Reposted 3 days ago
Sr Engineer - Reliability Engineering & Enablement
$98K - $176K *
Architect and deliver scalable backend solutions, driving system reliability and modernization within the engineering team. Collaborate across teams to translate complex requirements into efficient, h...
3 weeks ago
$171K - $214K *
Drive innovation by architecting scalable cloud-native systems and user-centric solutions. Collaborate across teams to enhance engineering practices and leverage AI tools, contributing to high-impact...
3 weeks ago
$150K - $170K *
Join us to lead enterprise security initiatives, define Zero Trust architectures, and serve as a technical authority for complex security deployments, ensuring robust protection across the organizatio...
4 weeks ago
$90K - $130K *
Optimize sales strategies and collaborate with a virtual team to elevate customer engagement, drive successful outcomes, and exceed revenue goals while fostering strong relationships with clients and...
3 weeks ago
$150K - $170K *
Join us to lead enterprise security initiatives, shaping Zero Trust architectures and guiding complex security deployments for a secure future. Your expertise will drive modernization and strengthen o...
4 weeks ago
ServiceNow Product Lead Engineer (HRSD, S2P)
$150K - $190K *
Lead a team that crafts innovative ServiceNow solutions, driving architecture and engineering decisions for HRSD and Procurement products while ensuring alignment with enterprise standards and governa...
Today
Senior Engineer, Software Support
$100K - $130K *
Transform software support by troubleshooting and resolving issues for cutting-edge semiconductor processing equipment, collaborating with developers and customers to ensure seamless operations and en...
3 weeks ago
$100K - $130K *
Elevate the success of test engineering by providing strategic support and guidance to product teams. Collaborate on developing and executing test plans throughout the acquisition lifecycle to ensure...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.