Support Escalation Engineer Jobs

Lead a team to resolve complex customer escalations in networking, driving operational excellence and enhancing satisfaction. Collaborate with senior leadership to align strategies and improve process...

Partner with us to drive customer satisfaction by managing escalations, diagnosing product issues, and improving collaboration across global teams. Your expertise will help enhance our support service...

Shape the future of cloud services by managing operational relationships and enhancing vendor support. Drive efficiency through GenAI solutions in a thriving, fast-paced environment while ensuring hig...

Lead the charge in resolving high-impact customer escalations in cybersecurity. Collaborate across functional teams to ensure rapid issue resolution while enhancing overall customer experience and sup...

Engage with customers by owning their journey from implementation through expansion. Adapt and design tailored solutions, troubleshoot issues, and ensure seamless transitions to the AI platform, all w...

Join a team that delivers expert solutions and insights around contact center technologies. Engage with clients in a consultative capacity, balancing technical and business tasks while mentoring junio...

Champion federal cybersecurity by mastering SIEM operations, log management and threat detection. Join a dynamic team dedicated to enhancing national security through vigilant monitoring and incident...

Shape the future of cloud security by resolving complex technical issues for FedRAMP customers. Collaborate with development and support teams to ensure swift solutions to escalated matters and mainta...

Engage in critical systems engineering efforts, leveraging over a decade of expertise to guide complex projects and collaborate with diverse stakeholders, ensuring successful execution and delivery of...

Lead the charge in solving complex customer challenges through end-to-end issue ownership, bridging the gap between engineering and real-world applications to enhance product quality and reliability...

Accelerate your impact by building a scalable enablement engine to drive the success of deployment strategists, enhancing their productivity and ensuring customer success in complex B2B technology env...

Accelerate progress at the frontline of customer support, owning complex escalations and collaborating across teams to deliver innovative solutions and enhance client satisfaction. Bring your technica...

Drive technical leadership in cloud solutions, overseeing integration and operation of complex environments while ensuring adherence to DoD policies. Leverage strategic design to optimize client infra...

Advance mission success by delivering expert technical and operational support. Lead system integration and ensure alignment with strategic goals, while enhancing situational awareness for Joint Staff...

Contribute to the design and management of infrastructure solutions to enhance system reliability, optimize performance, and automate processes, while collaborating with development teams for best pra...

Join a dynamic team to optimize the reliability and scalability of a large-scale security platform, ensuring observability and automated response across complex pipelines while driving systemic improv...

Empower healthcare organizations by providing essential technical support to facilitate smooth Electronic Health Record (EHR) integration, ensuring effective data exchange and addressing technical cha...

Join our team as a Senior Application Support Engineer to ensure seamless operations and drive continuous improvements. You'll optimize business applications, facilitate transitions, and enhance servi...

Transform complex technical challenges into seamless solutions for enterprise clients. Lead impactful support initiatives, drive product insights, and collaborate with cross-functional teams to enhanc...

Champion secure enterprise network and security architectures to enhance operations, ensuring they meet compliance standards while guiding engineers and driving modernization initiatives across comple...

Take ownership of customer success by leading technical implementations, fostering relationships with engineering teams, and driving product value through feedback. Contribute insights that shape our...

Empower our cloud integrity by designing and securing architectures in Azure and SaaS applications. Collaborate with teams to ensure compliance, enhance security capabilities, and respond to incidents...

Join a dynamic team as a Tier 3 Support Engineer, offering advanced technical solutions for complex IT issues and major outages. Engage in root cause analysis and improvement projects while collaborat...

Help us accelerate progress by providing advanced technical support for critical IT incidents and improvements. Collaborate across teams, conduct root cause analyses, and guide junior staff to enhance...

Join a team that's driving innovative systems engineering solutions. Collaborate across multiple organizations to enhance agile practices and ensure robust project execution while managing diverse sta...