Support Escalation Engineer Jobs in Boston, MA

Elevate customer experiences by solving complex technical challenges. Collaborate cross-functionally to identify root causes and implement solutions using advanced diagnostic tools. Shape the future o...

Engage in high-severity escalation management, driving cross-functional coordination and customer advocacy. Enhance customer retention and trust through effective communication, systemic improvements...

Join a team that delivers expert solutions and insights around contact center technologies. Engage with clients in a consultative capacity, balancing technical and business tasks while mentoring junio...

Shape the future of cloud security by resolving complex technical issues for FedRAMP customers. Collaborate with development and support teams to ensure swift solutions to escalated matters and mainta...

Lead the charge in customer escalation management during critical incidents, ensuring timely communication and effective coordination between customers and technical teams to maintain operational stab...

Drive customer satisfaction as a Customer Support Engineer by solving complex technical issues, collaborating with enterprise clients, and delivering high-quality support in a dynamic environment that...

Empower customer success as you lead the Escalation Management team, tackle complex technical challenges, and drive meaningful outcomes through effective collaboration and innovative coaching solution...

Grow your career with a collaborative team dedicated to optimizing customer experience through technical expertise and robust support solutions for enterprise clients, enhancing their use of leading t...

Transform cloud infrastructures by leveraging AWS for PLM software solutions. Collaborate with cross-functional teams to enhance performance, security, and scalability across production environments w...

Lead efforts to resolve escalated customer issues by coordinating with engineering, product, and support teams. Build processes for escalation management; leverage data to improve customer recovery st...

Invent customer-centric solutions as a Principal Escalation Engineer, influencing product design and development. Drive operational excellence and enhance user experience through cross-functional lead...

Lead the transformation of customer experience by bridging R&D, Product, and Customer Success. Shape product design and supportability, driving operational excellence and influencing roadmap decisions...

Partner with us to deliver exceptional support as you leverage your technical expertise to enhance customer satisfaction and resolve complex issues, driving success for key government projects in a dy...

Explore the future of customer success by guiding enterprise clients through activation and optimization, leveraging technical expertise to enhance resilience and deliver personalized strategies that...

Drive resolution of complex technical issues for enterprise customers, ensuring high satisfaction through effective communication and accountability. Contribute to continuous improvement by leveraging...

Accelerate progress at the forefront of engineering by guiding clients through the design-to-production process, ensuring operational excellence and building reliable systems that scale across diverse...

Join a team that's transforming the IoT landscape. As a Sales Engineer, you'll leverage innovative technology to improve supply chains and customer operations while driving digital transformation for...

Join a team that shapes the future of cloud innovation. In this technical leadership role, you'll guide partners through AWS solutions, drive cloud strategy, and foster strategic relationships to enha...

Shape the future of enterprise collaboration by managing Microsoft 365 and hybrid identity platforms. Leverage your expertise to drive automation, enhance security and optimize infrastructure while wo...

Join a team that's dedicated to solving customer technical issues with urgency. Collaborate across teams and manage multiple projects while enhancing our cloud-connected technology offerings for an ou...

Champion the transition from design to production by enabling clients to implement reliable, scalable systems swiftly. Drive operational excellence through hands-on workshops, fostering independence w...

Pioneer strategic growth by driving SAP services sales, fostering key client relationships, and navigating complex dynamics to achieve ambitious sales targets in a fast-paced environment...

Elevate your career as you partner with sales teams to deliver technical insights, manage product demonstrations, and drive the evaluation stage of sales, leveraging your expertise in SAP and informat...

Unlock potential by delivering top-notch technical support, solving complex issues, and collaborating with diverse teams to enhance our cybersecurity products and services, ensuring customer satisfact...

Join a team that's committed to delivering high-quality documentation for the ServiceNow platform. You'll develop and maintain essential materials, working closely with experts to ensure content meets...