Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
Director, Program Management - Talent Experience
$136K - $255K *
Optimize program management initiatives to align with corporate strategies, enhance operational efficiency, and foster stakeholder relationships. Lead financial management, team development, and execu...
6 days ago
Director, Program Management - Talent Experience
$136K - $255K *
Lead the charge in program management initiatives to enhance operational efficiency and align with corporate strategies. Drive financial management, team leadership, and stakeholder relationships to f...
6 days ago
Director, Program Management - Talent Experience
$136K - $255K *
Lead the charge in program management initiatives, aligning strategies with operational goals. Drive financial oversight, team development, and stakeholder engagement to enhance efficiency and foster...
6 days ago
Director, Program Management - Talent Experience
$136K - $255K *
Lead program management initiatives to enhance operational efficiency and align with corporate strategies. Drive financial management, team leadership, and stakeholder engagement to foster continuous...
6 days ago
Director, Program Management - Talent Experience
$136K - $255K *
Join a dynamic team to lead program management initiatives, aligning strategies with operational goals. Drive financial management, enhance stakeholder relationships, and foster continuous improvement...
6 days ago
Director, Program Management - Talent Experience
$136K - $255K *
Elevate program management initiatives by aligning strategies with corporate goals. Lead financial oversight, team development, and stakeholder engagement to drive operational excellence and continuou...
6 days ago
Director, Program Management - Talent Experience
$136K - $255K *
Elevate program management initiatives to align with corporate strategies, enhance operational processes, and drive continuous improvement. Lead financial management, team development, and stakeholder...
6 days ago
Director, Program Management - Talent Experience
$136K - $255K *
Drive program management initiatives to enhance operational efficiency and align with corporate strategies. Lead financial management, team development, and stakeholder engagement to foster continuous...
6 days ago
Director, Program Management - Talent Experience
$136K - $255K *
Drive program management initiatives to enhance operational efficiency and align with corporate strategies. Lead financial management, team development, and stakeholder engagement to foster continuous...
6 days ago
Director, Program Management - Talent Experience
$122K - $226K *
Engage with us to lead program management initiatives that align with corporate strategies, enhance operational processes, and drive continuous improvement while fostering stakeholder relationships an...
6 days ago
$129K - $205K *
Champion enterprise transformation by partnering with the Chief People Officer to drive strategic initiatives, enhance organizational effectiveness, and improve teammate experiences across a highly ma...
Reposted 4 days ago
$125K - $150K *
Join a team that's driving innovation in precision medicine by building strong client relationships and executing tailored strategies. Collaborate with cross-functional teams to enhance patient outcom...
4 days ago
$283K - $425K *
Optimize total rewards strategies by leading compensation and benefits initiatives. Drive automation and AI integration to enhance HR delivery and facilitate effective talent retention and attraction...
Reposted 3 weeks ago
$283K - $425K *
Drive total rewards innovation through strategies in compensation and benefits while leveraging AI and automation to enhance HR operations and attract top talent globally. Collaborate with leadership...
Reposted 3 weeks ago
Transformation Manager, Technical Support (East Coast)
$132K - $150K *
Elevate the Technical Support transformation by driving strategic initiatives across Customer Experience. Own the execution of comprehensive plans, manage vital partnerships, and ensure success throug...
4 weeks ago
Director, Partnerships and Business Development - Southeast
$150K - $180K *
Transform your career by driving strategic partnerships in healthcare. Leverage your extensive relationships within benefits consulting to influence and expand business opportunities while collaborati...
Reposted 3 weeks ago
Account Director, Client Experience
$119K - $160K *
Lead the charge in crafting impactful PR campaigns for food and beverage brands. Drive client strategy, manage high-profile relationships, and inspire teams to deliver creative storytelling that reson...
Today
Account Director, Client Experience
$115K - $135K *
Champion a dynamic healthcare communications team, managing client relationships and driving strategic initiatives to enhance corporate reputation and value. Collaborate with senior leaders to deliver...
3 days ago
Sr. Director, Client Services - Travel & Hospitality
$150K - $180K *
Transform client loyalty strategies into powerful drivers of engagement and growth. Lead executive partnerships, optimize program performance, and innovate solutions that enhance customer experiences...
2 weeks ago
Manager of Strategic Operations
$130K - $150K *
Transform strategic initiatives into actionable plans by partnering with leadership to drive growth, operational excellence, and business transformation in a dynamic healthcare environment. Engage in...
3 weeks ago
Manager of Strategic Operations
$130K - $150K *
Lead the charge in strategic operations, partnering with executives to drive growth initiatives, optimize performance, and transform business strategies in a dynamic healthcare environment...
3 weeks ago
Transformation & Strategic Programs, Senior Manager (Customer Success)
$143K - $216K *
Lead large-scale, cross-functional programs to drive success in Customer Success initiatives. Collaborate with teams across the organization, ensuring strategic alignment, effective communication, and...
Reposted 1 week ago
Transformation & Strategic Programs, Senior Manager (Customer Success)
$143K - $216K *
Join a team that's driving strategic, large-scale initiatives and product launches. Leverage your program management expertise to ensure effective collaboration, communication, and delivery while enha...
Reposted 1 week ago
Transformation & Strategic Programs, Senior Manager (Customer Success)
$143K - $216K *
Deliver strategic leadership on large-scale, cross-functional programs, ensuring collaboration and seamless execution. Engage with diverse stakeholders throughout the project lifecycle to enhance cust...
Reposted 1 week ago
Transformation & Strategic Programs, Senior Manager (Customer Success)
$143K - $216K *
Lead cross-functional initiatives and product launches to drive customer success. Oversight from inception to delivery, ensuring alignment among stakeholders, while adapting strategies based on execut...
Reposted 1 week ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.