Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
$150K - $180K *
Build and lead a high-impact customer success function to enhance client adoption and value, while driving operational excellence. Collaborate with executives to shape strategy and inspire a team dedi...
4 weeks ago
Staff Customer Success Manager
$169K - $199K *
Champion customer success by driving adoption, retention, and expansion for strategic accounts. Collaborate with executive stakeholders to ensure meaningful product usage and long-term value realizati...
1 week ago
Senior Customer Success Manager
$145K *
Transform customer engagement through impactful relationships and proactive problem-solving. Leverage over 3 years of experience to foster connections with senior stakeholders and drive success across...
Reposted 3 weeks ago
Customer Success Account Manager
$85K - $115K *
Join a team that's dedicated to driving customer success through strategic account management, ensuring retention, renewals, and product adoption while fostering strong relationships across diverse in...
3 weeks ago
Customer Success Account Manager
$85K - $115K *
Lead the charge in customer success by managing a diverse portfolio, driving retention, renewals, and product adoption. Collaborate cross-functionally to ensure seamless onboarding and maximize custom...
3 weeks ago
$110K - $130K *
Grow your career with us as you drive customer success for enterprise accounts, ensuring retention and expansion through strategic engagement and technical support. Collaborate with teams to deliver v...
Yesterday
Associate Manager, Customer Success
$97K - $144K *
Lead the charge in Customer Success by mentoring a high-performing team, driving user adoption, and enhancing client experiences through strategic initiatives and data-driven insights...
6 days ago
Customer Success Manager, Automotive
$140K - $165K *
Engage with customers to drive success and revenue growth through strategic account management, ensuring they achieve business value from advanced manufacturing solutions while fostering strong relati...
2 weeks ago
$80K - $95K *
Join a dynamic team to drive customer success and adoption for enterprise accounts. Serve as a strategic partner, fostering strong relationships, and ensuring clients realize maximum value from our so...
Reposted 6 days ago
$150K - $180K *
Drive customer success by leading a dynamic team, enhancing customer experiences, and implementing scalable strategies for retention and growth. Collaborate cross-functionally to ensure customer needs...
Yesterday
Founding Customer Success Manager
$125K - $150K *
Drive enterprise account success by guiding onboarding, adoption, and renewals while building the customer success framework from the ground up to ensure optimal platform utilization and client satisf...
Reposted 3 weeks ago
$110K - $125K *
Empower customer success by fostering strong relationships post-sale, advocating for client needs, and collaborating across teams to ensure satisfaction, retention, and custom solutions that drive ope...
Reposted 1 week ago
Associate Director, Customer Engineering & Delivery
$135K - $160K *
Lead and transform client relationships while managing large-scale data and product engineering projects. Drive revenue growth, oversee multidisciplinary teams, and ensure high-quality delivery across...
2 weeks ago
$190K - $210K *
Unlock the potential of partner programs by leading operations across VAR, ISV, OEM, Services, and Alliance. Drive growth, streamline processes, and enhance partner success through strategic oversight...
1 week ago
$61K - $104K *
Drive customer success by managing high-value enterprise accounts, ensuring growth and retention through strategic planning and consultative partnerships. Lead renewal efforts and align customer goals...
Today
$141K - $165K *
Lead the charge in customer operations, driving strategic initiatives and building lasting partnerships to enhance service quality, profitability, and growth across diverse portfolios while delivering...
1 week ago
Customer Success Senior Manager
$134K - $158K *
Join a team that's redefining customer success by driving revenue and product adoption. Leverage your expertise to deepen relationships, navigate complex environments, and lead initiatives that enhanc...
3 weeks ago
Customer Success Senior Manager
$128K - $151K *
Empower customer success by deepening relationships, driving revenue, and implementing innovative solutions. Collaborate across teams to enhance product adoption and identify growth opportunities with...
3 weeks ago
$135K - $160K *
Unlock your potential by leading complex client engagements, ensuring delivery excellence through strategic program management. Collaborate with diverse teams and build lasting client relationships wh...
1 week ago
$140K - $180K *
Drive customer success by fostering relationships, ensuring adoption, and orchestrating post-sales activities. Leverage technical expertise to guide clients through their journey, maximizing the value...
2 weeks ago
Senior Customer Success Manager, Enterprise
$100K - $120K *
Empower customers to achieve measurable success by managing relationships, driving adoption, and ensuring value realization. Collaborate across teams to identify risks and opportunities, fostering gro...
1 week ago
$140K - $180K *
Champion customer success by fostering relationships, driving adoption, and ensuring account health. Leverage technical expertise to guide clients through their journey, maximizing the value of their...
2 weeks ago
$140K - $180K *
Unlock potential by becoming a trusted advisor to top customers, driving adoption and success through strong relationships and technical expertise. Collaborate across teams to ensure customer satisfac...
2 weeks ago
$140K - $180K *
Empower customer success by building strong relationships and driving adoption. Leverage your technical expertise to ensure clients realize the full value of their investment while managing renewals a...
2 weeks ago
$80K - $95K *
Lead the charge in driving customer success for manufacturing clients, ensuring they achieve measurable value from our platform. Build strong relationships, guide adoption, and support continuous impr...
2 weeks ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.