Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$75K - $100K *

Join a team that's dedicated to enhancing customer satisfaction by managing the entire post-sale experience. You'll engage with healthcare clients to ensure smooth onboarding, maximize software adopti...

Today

  •   Less than 5 years exp.  •   Healthcare

$150K - $227K *

Analyze customer needs and drive success for high-value clients, ensuring optimal use of our platform. Collaborate with stakeholders to align technical solutions with their business goals to maximize...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Empower educators by fostering strong relationships with district partners to ensure successful implementation and ongoing value from Magma's solutions, driving enhanced math instruction and learning...

5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Champion customer success by optimizing product value, ensuring retention, and managing relationships. Collaborate cross-functionally to resolve issues, drive growth, and develop proactive strategies...

Today

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Champion customer success by managing strategic accounts, leading teams, and driving growth while ensuring exceptional client relationships and operational excellence across a diverse portfolio of ent...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$88K - $105K *

Transform customer support operations by overseeing team leadership, coaching, performance management, and process optimization to enhance customer satisfaction and operational efficiency across North...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $150K *

Unlock the potential of customer partnerships by driving strategic engagement, harnessing data insights, and delivering tailored solutions to optimize value realization and ensure growth throughout th...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$109K - $159K *

Unlock potential by managing complex customer relationships and driving success through strategic guidance. Engage executive stakeholders, lead onboarding and adoption initiatives, and leverage data t...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Champion Global Medical Affairs by leading innovative strategies, optimizing operations, and enhancing client partnerships. Drive impactful solutions in a dynamic environment while managing a diverse...

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Champion the successful delivery of complex customer projects, overseeing the entire lifecycle from contract execution to operational turnover. Lead cross-functional teamwork while enhancing the skill...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage customers as the senior point of contact, nurturing relationships and driving renewals and upsell opportunities. Lead a customer operations team, develop scalable processes, and collaborate cro...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Transform customer experiences by driving success in enterprise account management. Own onboarding, engagement, and retention strategies while collaborating with cross-functional teams to develop scal...

Vancouver, BCIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Manage high-value client relationships to ensure exceptional service, drive growth, and act as a trusted advisor. Collaborate cross-functionally to develop tailored engagement strategies and influence...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$200K - $271K *

Accelerate progress at our Partner Ecosystem team, leading partner enablement and delivery excellence. Foster growth strategies, mentor a dedicated team, and collaborate across functions to enhance pa...

1 week ago

  •   15+ years exp.  •   Enterprise Technology

$200K - $271K *

Shape the future of partner success by leading a high-impact team to enable and grow a thriving partner ecosystem focused on delivering exceptional business outcomes and enhancements for clients throu...

US-AnywhereRemote

1 week ago

  •   15+ years exp.  •   Business Services

$181K - $244K *

Champion partner success by leading enablement and delivery excellence initiatives. Drive growth through strategic collaboration, mentoring a high-performing team, and ensuring partners maximize busin...

US-AnywhereRemote

1 week ago

  •   15+ years exp.  •   Enterprise Technology

$160K - $230K *

Empower partner success through strategic enablement and delivery excellence. Lead a high-performing team to enhance collaboration, drive growth, and achieve optimal partner outcomes in a dynamic SaaS...

1 week ago

  •   15+ years exp.  •   Enterprise Technology

$160K - $230K *

Lead the charge in scaling the Partner Ecosystem by enabling consulting and technology partners to enhance business success through Anaplan's apps and platform...

US-AnywhereRemote

1 week ago

  •   15+ years exp.  •   Enterprise Technology

$181K - $244K *

Empower our Partner Success team to enhance partner enablement and drive growth. Lead strategic initiatives, coach a motivated team, and foster collaboration to ensure partners excel with our applicat...

1 week ago

  •   15+ years exp.  •   Enterprise Technology

$150K - $180K *

Empower a world-class customer experience by leading the CX team and orchestrating member engagement strategies that enhance satisfaction and retention at every touchpoint, driving the organization’s...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Play a key role in enhancing the customer journey by leading strategies that drive customer satisfaction and retention. Collaborate with cross-functional teams to create a seamless member experience a...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$130K - $160K *

Advance growth and retention for strategic enterprise clients by leading complex expansions and renewals. Foster deep relationships with stakeholders to align solutions with critical initiatives and d...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$160K - $200K *

Lead and innovate Tapcheck's Customer Success strategy across support, onboarding, and account management, driving retention and revenue growth while developing a high-performing team in a fast-paced...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Shape the future of Customer Success by partnering with executives to enhance operational effectiveness, drive strategic initiatives, and transform complex data into actionable insights that inform de...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $150K *

Join a team that's dedicated to enhancing client success by building strategic relationships, ensuring customer growth, and driving adoption of solutions in a dynamic hybrid environment. Be a pivotal...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.