Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$70K - $95K *

Lead the charge in advancing customer relationships, identifying growth opportunities, and enhancing client engagement by maintaining strong connections and ensuring optimal utilization of our solutio...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $130K *

Shape the future of customer relationships by leveraging deep insights to drive growth, enhance product adoption, and ensure success for a portfolio of complex accounts, while leading strategic initia...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$157K - $236K *

Lead the charge in optimizing customer success for strategic accounts. Drive effective strategies, develop a high-performing team, and ensure customer satisfaction and growth by fostering executive re...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$157K - $258K *

Join a team that's redefining customer success. Lead and develop a high-performing team to drive outcomes for strategic customers in a dynamic environment focused on technology, media, and telecommuni...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$164K - $177K *

Lead the charge in building and scaling a high-value partner ecosystem within the healthcare safety-net, negotiating complex agreements, and driving measurable growth and patient impact through strate...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $120K *

Champion customer growth by owning key accounts and driving Net Revenue Retention through deep relationship management and strategic use case development. Collaborate with customers to enhance and opt...

Toronto, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$211K - $235K *

Engage with us to redefine demand generation by leading integrated marketing campaigns across Enterprise and Commercial segments. You will shape data-driven strategies, manage a talented team, and dri...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $190K *

Innovate lifecycle strategies to transform new customers into loyal advocates. Lead a team in delivering data-driven programs that enhance retention, reduce churn, and drive lifetime value through int...

4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $150K *

Join a team that's driving AI adoption in the legal sector. Manage client relationships, enhance engagement, and deliver measurable value while shaping systems for customer success in a dynamic, innov...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $100K *

Empower enterprise customers by leading strategies that enhance product adoption, boost engagement, and drive ROI. Act as a trusted advisor, collaborating with stakeholders to unlock business value an...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Grow your career with a dynamic role leading MSP account success, driving retention and adoption with data-driven insights. Take ownership of onboarding, renewal, and expansion in a fast-paced, evolvi...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $200K *

Champion health and benefits strategies by guiding client relationships, driving revenue growth, and enhancing program management. Collaborate with experts to deliver tailored solutions and mentor tea...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$151K - $207K *

Support government customers by delivering tailored success strategies that align technical solutions with business goals, enhancing relationships and driving tangible value across federal agencies in...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Join a team dedicated to enhancing customer success in a dynamic startup environment. Engage with major clients, driving adoption and satisfaction while influencing product development to meet custome...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $150K *

Join a team that's building a dealer network from the ground up. Drive sales growth, establish market presence, and lead a dynamic team while shaping the future of the brand in North America. A hands...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Transform client services in market research by driving growth, building enduring relationships, and elevating delivery standards while expanding business opportunities in the life sciences sector thr...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $160K *

Inspire client success by optimizing operational processes and enhancing support strategies. Collaborate across teams to drive insights from healthcare data, ensuring client needs are met and value is...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $157K *

Elevate customer experiences by driving success programs, fostering relationships, and delivering value within a collaborative insurance tech environment. Join a dynamic team committed to customer sat...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Drive impactful delivery across teams by transforming strategy into tangible outcomes. Collaborate closely with stakeholders, manage dependencies, and mentor delivery talent to enhance team capabiliti...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Transform delivery by driving predictable, high-quality outcomes across engineering teams. Collaborate to enhance a next-gen document management platform, ensuring seamless integration and effective s...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Unlock potential by providing expert guidance to customers, ensuring optimal usage and adoption of software solutions that enhance their development processes, while fostering relationships across tec...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $180K *

Drive customer success by partnering with high-impact clients to enhance satisfaction, retention, and revenue growth. Utilize strategic insights and strong relationships to align solutions with custom...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Partner with us to drive strategic AI transformation for top accounts, achieving YOY growth, building relations with CXOs, and expanding service offerings through collaboration and structured account...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Unlock your potential as a high-impact leader driving account growth and AI transformation. Partner with key CXOs to expand client engagement and achieve ambitious revenue targets through strategic co...

Today

  •   5 - 7 years exp.  •   Technical Services

$120K - $150K *

Champion account growth by engaging with senior leaders to drive strategic AI transformations and expand key partnerships, ensuring continuous value delivery and fostering deep client relationships ac...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.