About the RoleSevenRooms is hiring for an Associate Manager, Customer Success to lead our team of SMB Customer Success Managers in North America. In this role, you will be responsible for guiding, mentoring, and hiring your team, while also ensuring our clients have a fantastic experience using our platform. You will inform and execute on strategic initiatives that are aimed at influencing company metrics like product feature adoption, retention, and ROI for our clients.
You will report into the Manager, Customer Success for the NAM region on our Customer Success team in our In-Store organization.
You're excited about this opportunity because you will...- Mentor, inspire and grow our team of high-performing Customer Success Managers in North America
- Develop best practices, user adoption, and retention strategy for your team
- Partner with Onboarding and Sales to ensure successful implementations and smooth transitions to Customer Success
- Track account performance and health through engagement data (via tools like Looker) to identify churn risk and work proactively to eliminate that risk
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
We're excited about you because...You are someone who is passionate about the customer experience, is metrics-driven, and will help reinforce our customer-first mindset and culture.
You have:- Prior experience in Customer Success, Account Management, or related customer-facing position within top-tier SaaS company
- 2+ years people management and development experience; demonstrated leadership through accountability, continuous training, and coaching
- Experience in a high-growth, fast paced team environment
- Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
- Strong experience with Salesforce, Looker, and Gainsight (or other Customer Success Platform)
CompensationActual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$97,920-$144,000 USD
The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.
$122,400-$180,000 USD
