Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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1
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$99K - $132K *

Develop integrated media investment strategies that enhance client performance across channels. Lead teams, foster collaboration, and drive measurable business outcomes through strategic insights and...

2 days ago

  •   8 - 10 years exp.  •   Media

$99K - $132K *

Drive integrated media investment strategies that enhance client performance and growth. Leverage cross-channel expertise to deliver actionable insights and foster collaboration across teams, ensuring...

2 days ago

  •   8 - 10 years exp.  •   Media

$220K - $270K *

Lead and innovate within the enterprise agent platform space, defining strategy, making key technology decisions, and building a high-performing team to deliver impactful AI solutions rapidly and effe...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$284K - $390K *

Lead global market strategy and messaging for a multi-billion-dollar networking portfolio. Collaborate with cross-functional teams to align product positioning and drive customer engagement through in...

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$284K - $390K *

Lead global market strategy and messaging for a multi-billion-dollar networking portfolio. Collaborate with cross-functional teams to align product positioning and drive customer engagement through in...

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$284K - $390K *

Innovate global market strategy for a multi-billion-dollar networking portfolio. Lead product marketing initiatives, align with cross-functional teams, and shape messaging to enhance customer engageme...

San Jose, CARemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$284K - $390K *

Unlock your potential as you lead global product marketing strategy for a multi-billion-dollar networking portfolio. Collaborate with cross-functional teams to drive market positioning, messaging, and...

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$284K - $390K *

Optimize global market strategy and messaging for a multi-billion-dollar networking portfolio. Lead product marketing initiatives, align teams, and enhance customer engagement through technical fluenc...

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$284K - $390K *

Join a team that's redefining product marketing for a multi-billion-dollar networking portfolio. Lead global strategies, collaborate with cross-functional teams, and drive impactful messaging that res...

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$175K - $210K *

Transform the customer journey by leading product-led growth strategies, leveraging AI to enhance acquisition, engagement, and retention. Drive innovation from concept to launch, collaborating across...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$290K - $436K *

Elevate our mobile engineering organization by leading teams, driving modernization, and ensuring app performance and quality. Collaborate with cross-functional partners to innovate and mentor future...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$136K - $204K *

Champion enterprise growth by driving account-based marketing strategies, owning pipeline targets, and executing tailored multi-channel campaigns. Collaborate cross-functionally to engage key accounts...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$136K - $204K *

Drive enterprise pipeline and revenue through strategic account-based marketing initiatives. Own the ABM strategy, execute tailored campaigns, and collaborate cross-functionally to engage key accounts...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$136K - $204K *

Transform enterprise marketing by owning ABM strategy, driving pipeline growth, and executing tailored campaigns. Collaborate cross-functionally to engage key accounts and achieve revenue targets thro...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$246K - $332K *

Lead the charge in advancing national account strategies and partnerships across healthcare organizations. Oversee a high-performing team to enhance patient care and drive commercial growth in rare di...

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Join a team that's shaping the future of integrated marketing by leading client relationships, managing a dynamic team, and driving innovative projects from concept to execution while mentoring talent...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$214K - $252K *

Shape the future of customer success by leading a high-performing team, driving AI adoption, and enhancing enterprise relationships. Collaborate cross-functionally to optimize customer health and rete...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Drive strategic growth by acquiring and expanding relationships with large enterprise organizations, managing complex sales cycles, and engaging C-level executives to transform software delivery in th...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Reimagine global employee benefits management by leading strategy execution, overseeing vendor relationships, and ensuring compliance. Collaborate with stakeholders to enhance program effectiveness an...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$181K - $275K *

Drive strategic partnerships in the semiconductor industry, managing relationships and revenue opportunities. Collaborate with teams to create innovative solutions and engage C-level executives to enh...

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$166K - $265K *

Drive product strategy and roadmap for a connected commerce experience, leveraging customer insights and market data. Collaborate with cross-functional teams to deliver scalable solutions while balanc...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$166K - $265K *

Lead the charge in developing a comprehensive product strategy for connected commerce, leveraging customer insights and cross-functional collaboration to enhance complex purchasing experiences and dri...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$180K - $220K *

Drive a world-class Post-Sales organization, ensuring customer success and retention. Lead teams to enhance adoption, deliver measurable ROI, and build strategic relationships, all while scaling opera...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $200K *

Transform customer success by leading a high-performing post-sales organization. Drive retention, adoption, and measurable ROI while scaling operations and building strong relationships with key healt...

San Francisco, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $185K *

Lead the IT strategy and operations to optimize performance and security across diverse environments. Foster innovation through proactive management of enterprise systems while ensuring robust support...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.