Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$185K - $208K *

Elevate customer satisfaction by leading a dynamic team in delivering innovative AI infrastructure solutions while driving revenue growth and building strategic relationships across enterprise account...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$133K - $248K *

Join a transformative team to enhance product operations, driving strategic execution and measurable outcomes. Collaborate across functions to streamline processes, leverage AI, and elevate product ma...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Champion client success by managing strategic accounts and executing capital projects. Drive revenue growth through relationship building and project oversight in industrial processing sectors, ensuri...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $160K *

Discover your potential as you drive enterprise sales in the CPG sector, building relationships with iconic brands. Leverage insights and solutions to develop strategies that enhance client success an...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$145K - $175K *

Lead the strategy and execution of security and access products, driving innovation and alignment across teams to enhance workforce technology. Collaborate with stakeholders to ensure secure, scalable...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$155K - $165K *

Champion enterprise account growth by cultivating relationships, driving renewals, and maximizing customer value through strategic solutions and consultative selling in a dynamic environment...

4 days ago

  •   5 - 7 years exp.  •   Media

$177K - $265K *

Accelerate progress at the intersection of technology and talent strategy. Partner with senior leaders to drive organizational transformation, enhance leadership effectiveness, and shape high-performi...

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Accelerate your career by leading talent acquisition strategies in a dynamic, AI-driven environment. Collaborate with executives to shape hiring practices and build a high-performing recruiting team t...

Toronto, ONIn-Person

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the charge in talent acquisition strategy and execution, driving growth through innovative recruiting practices. Collaborate with executives to shape hiring priorities while developing a high-per...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$197K - $241K *

Lead the project management function in a medical device environment, overseeing cross-functional initiatives and a team of project managers to ensure strategic alignment, risk management, and complia...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$197K - $241K *

Drive the project management function in a medical device environment, overseeing cross-functional initiatives, managing a team, and ensuring strategic alignment and execution of business objectives w...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$159K - $265K *

Take ownership of the product strategy for a leading sports website, driving innovation and team success while collaborating across design and engineering. Lead, mentor, and develop product managers t...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Media

$200K - $240K *

Lead the charge in shaping compelling narratives for a dynamic brand. Collaborate cross-functionally to enhance product communications and drive strategic initiatives that resonate with diverse audien...

4 weeks ago

  •   11 - 15 years exp.  •   Transportation

$250K - $350K *

Lead the development of a clinical supply consulting practice, combining expertise in forecasting, planning, and optimization to enhance decision-making for sponsors. Drive innovation and commercial g...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$135K - $181K *

Unlock the potential of audience data by managing DMP operations and collaborating with media teams to enhance marketing strategies. Drive insights and optimize client investments through effective da...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$135K - $160K *

Transform commercial performance by leveraging data and analytics to drive profitability and strategic initiatives. Collaborate cross-functionally to enhance decision-making and foster a culture of co...

Atlanta, GARemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Drive innovative performance creative strategies across multiple channels, leading a dynamic team to optimize customer journeys and enhance ad effectiveness. Own testing, agency relationships, and cre...

Today

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Elevate performance creative by owning strategy, testing, and team leadership across multiple channels. Drive creative diversification and manage agency relationships to enhance customer journeys and...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$200K - $250K *

Shape the future of brand identity by leading design initiatives that elevate visual storytelling and ensure consistency across all consumer and business touchpoints in a dynamic fintech environment...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$200K - $250K *

Innovate the visual identity of a leading fintech brand, driving design excellence across all consumer and business touchpoints. Collaborate with cross-functional teams to create compelling, compliant...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$162K - $213K *

Transform the 5G landscape by shaping technical strategies and guiding innovative solutions for customers, while partnering with stakeholders to drive business success across Core, Cloud, RAN, OSS, BS...

Toronto, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$134K - $230K *

Elevate your career by leading product strategy and execution in risk adjustment. Collaborate with cross-functional teams to enhance operational excellence and customer satisfaction while driving inno...

Eden Prairie, MNRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$207K - $290K *

Champion enterprise technology adoption by leading product marketing strategies, transforming complex APIs into engaging narratives and integrated go-to-market plans for diverse partner ecosystems acr...

Reposted today

  •   11 - 15 years exp.  •   Hospitality & Recreation

$193K - $270K *

Empower the Connectivity Product Marketing team, shaping GTM strategies that drive partner adoption & business impact. Lead cohesive narratives & plans for complex technology, ensuring alignment acros...

Reposted today

  •   11 - 15 years exp.  •   Hospitality & Recreation

$110K - $130K *

Explore new frontiers in member engagement as you manage product roadmaps for impactful communication strategies involving email, SMS, and AI. Collaborate across teams to revolutionize outreach and en...

Reposted today

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.