Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.
A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.
Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.
Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.
Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.
Americas Regional Customer Experience Manager
$110K - $130K *
Unlock potential by leading a high-performing Customer Experience team to drive operational excellence and customer satisfaction across the Americas, collaborating with cross-functional leaders to ach...
3 weeks ago
Director, Supply Chain Planning & Materials
$130K - $176K *
Empower a dynamic team by leading supply chain strategies, enhancing material availability, and optimizing inventory management across multiple sites to meet business goals and customer commitments in...
4 days ago
Sr. Manager, Collaboration & Content
$102K - $136K *
Lead the charge in transforming enterprise collaboration and service delivery across Microsoft 365, ensuring compliance and excellence in a regulated healthcare environment while managing strategic pa...
1 week ago
Manager, Convening Event Experiences
$100K - $120K *
Transform client engagement through strategic event management, overseeing a dynamic calendar of sports and cultural moments. Collaborate with teams to enhance Nielsen's presence and deliver exception...
2 days ago
Account Executive, Growth Sales
$75K - $90K *
Help us drive growth by managing the full sales cycle, from prospecting to closing. You'll identify new business opportunities and shape outbound strategies, all while collaborating with sales leaders...
3 weeks ago
Channel Growth and Strategy Director
$120K - $145K *
Join a dynamic team to drive channel growth and strategy, enhancing partner engagement and operational excellence. Collaborate with cross-functional teams to scale programs and launch initiatives, ens...
Today
$184K - $220K *
Empower organizational growth by leading talent strategy and planning initiatives. Drive data-informed decisions, enhance leadership readiness, and cultivate a skills-based culture to align talent pra...
Today
$163K - $263K *
Lead the development of innovative commerce technology solutions, driving AI integration and strategic partnerships to enhance enterprise capabilities and operational efficiency across the organizatio...
1 week ago
$72K - $122K *
Join a team that's pivotal in managing project commitments and documentation. Collaborate with project management to ensure accuracy and efficiency in a fast-paced construction environment while enhan...
1 week ago
$172K - $344K *
Shape and lead a high-performing team to drive a global digital marketing strategy, ensuring cohesive and measurable digital content that aligns with business goals while optimizing emerging tools and...
Reposted 1 week ago
Executive Director, Sales CTOH
$160K - $200K *
Join us in leading sales across U.S. and Canada! Drive $100M+ growth and oversee sales, product management, and operations to enhance customer engagement and profitability in the commercial truck and...
Reposted 2 weeks ago
$153K - $229K *
Unlock potential by leveraging your B2B SaaS product marketing expertise to drive impactful storytelling and cross-functional collaboration in the ITSM and ESM markets, enhancing customer engagement a...
3 weeks ago
Sr. Director, Program Management
$123K - $166K *
Drive operational excellence by leading a team of program managers, enhancing client relationships, and ensuring high-quality deliverables while fostering a culture of continuous improvement and strat...
2 weeks ago
Sr. Director, Program Management
$123K - $166K *
Lead and mentor a team of program managers, driving client program success and operational excellence. Collaborate across departments to enhance processes, ensure compliance, and achieve strategic goa...
2 weeks ago
Vice President & General Manager, Connected Solutions - South Florida
$160K - $200K *
Optimize operational excellence and client service as a senior leader overseeing a complex Connected Solutions hub, ensuring high standards in production, technical operations, and team performance fo...
1 week ago
$84K - $105K *
Drive project success by managing client relationships and leading implementation strategies. Collaborate with teams to assess needs, develop plans, and ensure timely delivery while navigating challen...
1 week ago
$84K - $105K *
Deliver exceptional client engagement by managing project success, assessing needs, and developing strategic plans. Lead cross-functional teams to ensure timely and budget-compliant implementations wh...
2 weeks ago
Senior Director, Digital Activation
$120K - $230K *
Champion digital activation excellence by leading performance campaigns across programmatic, social, and search platforms. Drive strategy, optimize results, and mentor a diverse team to achieve best-i...
6 days ago
Senior Director, Digital Activation
$120K - $230K *
Transform digital media strategies by leading performance campaigns across programmatic platforms. Drive optimization, foster client relationships, and mentor a diverse team to achieve exceptional res...
6 days ago
Associate Director / Client Partner - Growth and Delivery - Auto
$205K - $215K *
Transform your career by leading strategic client relationships in the automotive sector. Leverage your extensive experience to drive business growth and deliver innovative analytics solutions while c...
1 week ago
Director, Technical Program Management
$150K - $180K *
Optimize technical customer engagement through effective program management, aligning packaging strategies with performance goals, and ensuring seamless integration of new product introductions in col...
Reposted 3 days ago
Sr Program Manager, Client Delivery
$155K - $180K *
Drive successful delivery of complex, multi-year programs in a dynamic environment. Collaborate with cross-functional teams to manage scope, budget, and timelines while ensuring client satisfaction an...
3 weeks ago
Area Director Clinical Ops & Engagement
$100K - $120K *
Transform patient care by leading a dedicated clinical team, enhancing operational efficiency, and ensuring compliance with healthcare standards while fostering a culture of excellence and collaborati...
2 weeks ago
Area Director Clinical Ops & Engagement
$100K - $120K *
Champion clinical excellence by leading a dedicated care team, enhancing patient satisfaction, and ensuring compliance with healthcare standards while driving operational efficiency and team engagemen...
2 weeks ago
Area Director Clinical Ops & Engagement
$110K - $130K *
Transform healthcare delivery by leading clinical operations and enhancing team performance. Drive patient satisfaction and compliance while managing a dedicated care team to ensure quality services f...
2 weeks ago
What does a Director of Customer Engagement do?
A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.
What qualifications are common for Director, Customer Engagement jobs?
Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.
What industries hire Directors of Customer Engagement?
Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.
How much do Director, Customer Engagement jobs pay?
Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.
Where can I find Director, Customer Engagement jobs paying $100K or more?
Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.