Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$110K - $130K *

Unlock potential by leading a high-performing Customer Experience team to drive operational excellence and customer satisfaction across the Americas, collaborating with cross-functional leaders to ach...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $176K *

Empower a dynamic team by leading supply chain strategies, enhancing material availability, and optimizing inventory management across multiple sites to meet business goals and customer commitments in...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$102K - $136K *

Lead the charge in transforming enterprise collaboration and service delivery across Microsoft 365, ensuring compliance and excellence in a regulated healthcare environment while managing strategic pa...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Transform client engagement through strategic event management, overseeing a dynamic calendar of sports and cultural moments. Collaborate with teams to enhance Nielsen's presence and deliver exception...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $90K *

Help us drive growth by managing the full sales cycle, from prospecting to closing. You'll identify new business opportunities and shape outbound strategies, all while collaborating with sales leaders...

3 weeks ago

  •   Less than 5 years exp.  •   Media

$120K - $145K *

Join a dynamic team to drive channel growth and strategy, enhancing partner engagement and operational excellence. Collaborate with cross-functional teams to scale programs and launch initiatives, ens...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$184K - $220K *

Empower organizational growth by leading talent strategy and planning initiatives. Drive data-informed decisions, enhance leadership readiness, and cultivate a skills-based culture to align talent pra...

Today

  •   8 - 10 years exp.  •   Information Technology

$163K - $263K *

Lead the development of innovative commerce technology solutions, driving AI integration and strategic partnerships to enhance enterprise capabilities and operational efficiency across the organizatio...

1 week ago

  •   8 - 10 years exp.  •   Media

$72K - $122K *

Join a team that's pivotal in managing project commitments and documentation. Collaborate with project management to ensure accuracy and efficiency in a fast-paced construction environment while enhan...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$172K - $344K *

Shape and lead a high-performing team to drive a global digital marketing strategy, ensuring cohesive and measurable digital content that aligns with business goals while optimizing emerging tools and...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $200K *

Join us in leading sales across U.S. and Canada! Drive $100M+ growth and oversee sales, product management, and operations to enhance customer engagement and profitability in the commercial truck and...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$153K - $229K *

Unlock potential by leveraging your B2B SaaS product marketing expertise to drive impactful storytelling and cross-functional collaboration in the ITSM and ESM markets, enhancing customer engagement a...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$123K - $166K *

Drive operational excellence by leading a team of program managers, enhancing client relationships, and ensuring high-quality deliverables while fostering a culture of continuous improvement and strat...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$123K - $166K *

Lead and mentor a team of program managers, driving client program success and operational excellence. Collaborate across departments to enhance processes, ensure compliance, and achieve strategic goa...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Optimize operational excellence and client service as a senior leader overseeing a complex Connected Solutions hub, ensuring high standards in production, technical operations, and team performance fo...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Media

$84K - $105K *

Drive project success by managing client relationships and leading implementation strategies. Collaborate with teams to assess needs, develop plans, and ensure timely delivery while navigating challen...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$84K - $105K *

Deliver exceptional client engagement by managing project success, assessing needs, and developing strategic plans. Lead cross-functional teams to ensure timely and budget-compliant implementations wh...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $230K *

Champion digital activation excellence by leading performance campaigns across programmatic, social, and search platforms. Drive strategy, optimize results, and mentor a diverse team to achieve best-i...

6 days ago

  •   8 - 10 years exp.  •   Media

$120K - $230K *

Transform digital media strategies by leading performance campaigns across programmatic platforms. Drive optimization, foster client relationships, and mentor a diverse team to achieve exceptional res...

6 days ago

  •   8 - 10 years exp.  •   Media

$205K - $215K *

Transform your career by leading strategic client relationships in the automotive sector. Leverage your extensive experience to drive business growth and deliver innovative analytics solutions while c...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Optimize technical customer engagement through effective program management, aligning packaging strategies with performance goals, and ensuring seamless integration of new product introductions in col...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$155K - $180K *

Drive successful delivery of complex, multi-year programs in a dynamic environment. Collaborate with cross-functional teams to manage scope, budget, and timelines while ensuring client satisfaction an...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Transform patient care by leading a dedicated clinical team, enhancing operational efficiency, and ensuring compliance with healthcare standards while fostering a culture of excellence and collaborati...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Champion clinical excellence by leading a dedicated care team, enhancing patient satisfaction, and ensuring compliance with healthcare standards while driving operational efficiency and team engagemen...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Transform healthcare delivery by leading clinical operations and enhancing team performance. Drive patient satisfaction and compliance while managing a dedicated care team to ensure quality services f...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.