Vice President & General Manager, Connected Solutions - South Florida

Role Summary

We are seeking a Vice President & General Manager, Connected Solutions - South Florida to serve as the senior leader accountable for NEP's South Florida Connected Solutions hub. This facility is one of the most complex and strategically important nodes in the Connected Solutions ecosystem, supporting centralized production, technical operations, MCR/NOC workflows, live event execution, client operations, and facility growth for major streaming, broadcast, sports, and entertainment customers.

This executive leader will oversee day-to-day facility performance, team leadership, client experience, budget ownership, operational readiness, and cross-functional execution across engineering, production operations, TOC/MCR/NOC functions, facility operations, and client-facing support. The VP & GM will be expected to operate with both strategic judgment and hands-on visibility, ensuring South Florida delivers the reliability, professionalism, scalability, and client-service standard expected of NEP.

As part of the broader US Connected Solutions operating model, this role will partner closely with US leadership, engineering, technical operations, production services, sales, account management, finance, and other facility leaders to ensure South Florida operates as a flagship hub within NEP's connected production ecosystem.

Key Responsibilities
1. South Florida Hub Leadership & Operational Excellence

• Lead the South Florida Hub: Serve as the senior executive leader for the South Florida Connected Solutions facility, ensuring the site operates as a flagship hub within NEP's connected production ecosystem.
• Own Operational Performance: Ensure day-to-day operations meet NEP standards for reliability, readiness, facility presentation, client service, communication, safety, and execution across all facility functions.
• Drive Operational Standards: Lead adoption of SOPs, runbooks, escalation paths, facility workflows, and US/Global Connected Solutions standards across a large, more complex operating environment.
• Bridge Engineering, Operations & Production: Serve as the senior connector across engineering, technical operations, production operations, MCR/NOC/TOC functions, client-facing teams, and facility support.
• Plan for Scale: Partner with leadership on facility utilization, control room readiness, capacity planning, infrastructure needs, staffing models, and future growth requirements.

2. Client Partnership & Service Delivery

• Serve as Senior Facility Sponsor: Act as the senior South Florida operational partner and escalation point for major customers using the facility.
• Strengthen Client Confidence: Maintain proactive communication with customers, production partners, and account teams to ensure expectations are clear, issues are resolved quickly, and service delivery remains strong.
• Support Strategic Growth: Partner with Sales, Strategic Accounts, and Account Management on customer meetings, executive site visits, renewals, expansions, local activations, and operational solutioning.
• Protect Delivery Quality: Ensure every customer experience reflects NEP's reputation for reliability, professionalism, operational excellence, and high-touch live production support.

3. Leadership, Culture & Organizational Development

• Lead a Large, Multi-Disciplinary Team: Manage and develop the South Florida Connected Solutions team across operations, production support, facility operations, client-facing support, and TOC/MCR/NOC workflows, while partnering closely with engineering leadership on technical team priorities and development.
• Build Leadership Depth: Develop managers and team leads, clarify ownership, strengthen succession planning, and ensure the facility has the leadership capacity required to scale.
• Set the Cultural Standard: Create a positive, accountable, client-focused environment grounded in operational excellence, communication, collaboration, professionalism, and pride in the facility.
• Lead with Executive Presence: Maintain visible, in-person leadership while also operating as a senior local representative of Connected Solutions with clients, executives, and cross-functional partners.

4. Budget, Resource & Facility Management

• Own the South Florida Facility Budget: Manage a complex facility budget, including operating expenses, staffing resources, facility overhead, maintenance, travel, freelance support, and capital investment planning.
• Drive Financial Performance: Partner with Finance, Production, and Operations leadership to manage utilization, labor efficiency, cost control, margin protection, forecasting, and performance against approved financial targets.
• Prioritize Investment Needs: Identify and recommend facility, technology, staffing, and infrastructure investments needed to support current operations and future growth.
• Manage Capacity & Risk: Ensure resource plans, facility usage, and operating models are aligned to customer demand, delivery requirements, and financial expectations.

5. Live Event Support & Executive Escalation

• Support Critical Live Production Needs: Be available as needed for major live events, customer-critical workflows, escalations, and facility activations, including on nights, weekends, and holidays.
• Lead Escalation Discipline: Ensure major issues are communicated clearly, resolved quickly, reviewed appropriately, and converted into operational improvements.
• Coordinate Across Hubs: Partner with Connected Solutions facilities in Los Angeles, Dallas, New York, and other NEP locations to support multi-site workflows, shared customer delivery, and One NEP execution.

The Ideal Candidate

You are an executive operator who understands that complex live production facilities are built through people, preparation, communication, technical credibility, and financial discipline. You do not need to be the deepest technical engineer in the room, but you must have the operational judgment and technical fluency to lead a large, high-pressure facility, support major customers, and make sound business decisions.

• The Facility Executive: You take ownership of the building, the budget, the team, the client experience, and the operating model.
• The Scale Leader: You know how to lead a large, complex operation while building structure, accountability, and repeatable processes.
• The Client Partner: You are credible with major customers and communicate with calm, clarity, and professionalism.
• The Culture Builder: You create pride, accountability, and teamwork in a high-pressure live production environment.
• The Business Operator: You understand budgets, staffing, utilization, cost discipline, and the tradeoffs required to run a complex facility.
• The One NEP Partner: You collaborate effectively across facilities, functions, and leadership teams.

Qualifications

• 12+ years of experience in live production, broadcast operations, streaming operations, media facilities, technical operations, production operations, venue operations, or a related operational leadership environment.
• Proven experience leading large, multi-disciplinary teams in a high-pressure, client-facing, operationally complex environment.
• Experience managing a complex facility, production operation, technical operation, control room environment, MCR/NOC/TOC, or similar live media workplace strongly preferred.
• Strong client-service orientation, with experience supporting major customers, executive stakeholders, strategic accounts, or high-profile productions.
• Operational fluency in centralized production, REMI workflows, IP-based production, live event operations, facility engineering, TOC/MCR/NOC workflows, or cloud/hybrid production preferred.
• Demonstrated ability to manage large budgets, staffing plans, vendors, facility needs, utilization, operating priorities, and capital investment planning.
• Strong executive communication, organizational leadership, financial discipline, and follow-through skills.
• Bachelor's degree or equivalent years of relevant experience.
• Must be based in or willing to work full-time from South Florida, with ability to work nights, weekends, holidays, and occasional travel as required.

Apply today and help shape the future of connected production at NEP.