Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$232K - $290K *

Lead the charge in optimizing workforce operations and analytics for multi-condition health care services. Develop strategies for capacity planning, staffing, and analytics to drive efficiency and sup...

United StatesRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Inspire and lead our communications strategy, shaping narratives in law and tech. Collaborate with executives to enhance brand authority and media presence, driving impactful PR initiatives and though...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower a cohesive marketing strategy that elevates brand recognition across subsidiaries. Collaborate with leadership to manage campaigns, community initiatives, and team development while ensuring i...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $175K *

Shape the future of market intelligence by leveraging AI and research to uncover customer insights, drive strategic decisions, and enhance collaboration across teams. Play a pivotal role in advancing...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Grow your career by leading global HR process strategy and governance. Drive process excellence, optimize HR operations, and implement innovative technologies to enhance employee experience and organi...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Champion HR excellence by leading global process strategy and governance. Drive innovation and efficiency through technology integration, ensuring compliance and alignment with strategic goals while m...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

The Director, Center Store at Heritage Grocers Group oversees the performance and strategic vision of center store categories, including Grocery, Beverage, and General Merchandise. This role involves...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$145K - $270K *

Elevate your career by leading global executive recruiting efforts, shaping talent strategies, and building high-performing teams. Drive impactful searches and foster relationships with senior leaders...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$124K - $160K *

Lead innovative logistics solutions that drive business growth, optimize operations, and enhance customer value. Collaborate across teams to develop scalable, sustainable designs for distribution, tra...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$164K - $246K *

Lead the charge in optimizing operational processes and training within Development, ensuring efficiency, compliance, and continuous improvement through standardized practices and effective stakeholde...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Join a team that's driving global commercial operations, managing pipeline visibility, contract governance, and market intelligence. This senior-level role influences cross-functional initiatives, ens...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Champion global commercial operations by leading pipeline management, RFQ visibility, and market intelligence. Drive cross-functional initiatives and ensure data integrity to support long-term revenue...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $258K *

Lead enterprise change initiatives by developing and executing comprehensive strategies for communications, learning, and stakeholder engagement to drive successful adoption of a multi-year transforma...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $258K *

Elevate enterprise change management by leading a dynamic team to drive communication, readiness, and adoption strategies for a transformative global initiative, ensuring stakeholder engagement and su...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $258K *

Empower enterprise transformation by leading change management and communications strategies. Drive stakeholder engagement, readiness, and adoption across global teams to ensure successful implementat...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $258K *

Elevate enterprise change management by leading strategic communications and adoption initiatives for a multi-year transformation, ensuring stakeholder engagement and readiness across diverse business...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Elevate product strategy and execution by leading cross-functional teams to drive innovation and market growth. Oversee the product lifecycle, mentor talent, and identify new business opportunities to...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Champion exceptional customer experiences by leading a dynamic team, enhancing service processes, and ensuring seamless operations across various events and performances. Drive strategic initiatives t...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$150K - $180K *

Transform demand generation strategies by leading multi-channel campaigns that engage health insurance brokers, driving qualified pipeline growth and enhancing broker relationships for impactful resul...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $238K *

Empower providers by crafting compelling product narratives and strategies that enhance adoption and engagement. Collaborate with cross-functional teams to translate insights into impactful marketing...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$190K - $238K *

Join us to shape the future of provider marketing by leveraging insights to drive product adoption and engagement. Collaborate cross-functionally to create compelling narratives that position our offe...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$205K - $298K *

Accelerate customer success by leading a team of CSMs to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experience and deliver strategic insights, ens...

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Drive customer success by leading a team to enhance product adoption, renewals, and growth. Collaborate cross-functionally to resolve issues and improve customer experiences, ensuring alignment with s...

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Lead the charge in driving customer success for enterprise clients, managing a team of Customer Success Managers to enhance product adoption, renewals, and growth. Collaborate cross-functionally to de...

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$205K - $298K *

Transform customer success by leading a team of CSMs to drive product adoption, renewals, and growth. Collaborate cross-functionally to enhance customer experiences and ensure seamless integration of...

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.