Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$150K - $180K *

Champion the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and drive profitability while...

New York, NYRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Empower client success by leading MiraCloud implementations, ensuring operational excellence, timely delivery, and profitability while developing project management practices and fostering strong stak...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Lead and innovate in the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Oversee project management practices, establish governance standards...

Edmonton, ABIn-Person

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Join a dynamic team to lead successful MiraCloud implementations, ensuring client satisfaction and operational excellence. Drive project management practices, oversee teams, and foster relationships w...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Join us to lead the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Oversee project management practices and foster relationships with stakeh...

Toronto, ONIn-Person

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Lead and ensure successful implementation of MiraCloud solutions, focusing on client satisfaction, operational excellence, and profitability while managing Project Managers and enhancing project manag...

Montreal, QCIn-Person

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Champion successful MiraCloud implementations, ensuring client satisfaction, operational excellence, and timely delivery. Lead project management practices while fostering relationships with stakehold...

Vancouver, BCIn-Person

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Transform the delivery landscape by leading MiraCloud implementations, ensuring client satisfaction and operational excellence while driving profitability and scaling project management practices acro...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$160K - $170K *

Lead organizational change management initiatives across multiple business functions, ensuring effective adoption of new processes and technologies. Collaborate with executives and stakeholders to dri...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$160K - $170K *

Unlock the potential of organizational change management by leading transformative initiatives across functions. Drive adoption, assess impact, and ensure readiness while partnering with leaders to fo...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Lead the charge in enhancing service performance and experience management across enterprise shared services. Collaborate with leaders and partners to drive accountability, mitigate risks, and evolve...

3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$175K - $215K *

Optimize product marketing strategies for a cutting-edge Identity Security solution. Lead go-to-market initiatives, define target audiences, and create compelling narratives to drive customer engageme...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$155K - $233K *

Partner with us to redefine GTM strategies, optimizing processes and systems across Marketing, Sales, and Customer Success. Lead cross-functional initiatives while strengthening organizational capabil...

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$166K - $248K *

Accelerate progress at our organization by designing and optimizing end-to-end GTM workflows. Collaborate across functions to ensure effective processes enable success throughout the customer lifecycl...

Toronto, ONIn-Person

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$236K - $500K+*

Empower your career by leading strategic sales initiatives in the Telco sector. Drive revenue growth, inspire high-performing teams, and build executive relationships while shaping innovative solution...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$191K - $271K *

Join a team that's shaping the Patient Activation strategy, driving enterprise-wide initiatives, and influencing cross-functional leaders to enhance patient care access and outcomes in a dynamic envir...

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$120K - $135K *

Lead the charge in driving sales and customer retention strategies for flagship B2B events, fostering high-performing teams, and maximizing account growth through strategic partnerships and innovative...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$135K - $195K *

Champion customer success by driving engagement strategies, aligning services, and ensuring satisfaction through effective consulting and sales practices. Collaborate with teams to enhance outcomes an...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$95K - $115K *

Lead the charge in building a global customer advocacy program that amplifies success stories, strengthens market credibility, and fosters community engagement, driving growth and innovation in AI sec...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by leading a global customer advocacy strategy that amplifies success stories, strengthens market credibility, and fosters community engagement, driving growth in AI security through...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Champion customer success by leading a global advocacy strategy that amplifies customer voices, drives growth, and enhances market credibility. Collaborate across teams to create impactful customer st...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join a dynamic team to shape and scale a global customer advocacy program, driving impactful customer stories and insights that enhance market leadership and accelerate AI adoption across the customer...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Drive customer advocacy initiatives to enhance market leadership and foster community engagement. Collaborate with stakeholders to create impactful customer stories and insights that support growth an...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$119K - $160K *

Lead the charge in crafting impactful PR campaigns for food and beverage brands. Drive client strategy, manage high-profile relationships, and inspire teams to deliver creative storytelling that reson...

3 days ago

  •   5 - 7 years exp.  •   Media

$95K - $125K *

Advance integrated communications strategies that drive earned media impact. Collaborate with clients and teams to deliver high-quality campaigns, leveraging media insights and cultural trends to enha...

6 days ago

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.