Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$130K - $180K *

Lead the charge in shaping a compelling narrative for a dynamic technology firm by leveraging earned media, analyst relations, and thought leadership to elevate brand presence and drive engagement acr...

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$130K - $180K *

Join a team that's redefining market communications as you lead impactful PR strategies that drive awareness in both enterprise and federal landscapes. Shape narratives, engage key analysts, and ampli...

2 weeks ago

  •   11 - 15 years exp.  •   Media

$149K - $158K *

Lead the growth of recurring donor revenue by developing strategies for acquisition, retention, and engagement. Oversee paid media efforts while managing a dynamic team, ensuring that every aspect con...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$175K - $225K *

Elevate brand storytelling by leading a dynamic content team to create compelling, human-focused narratives that drive engagement and support market growth. Collaborate cross-functionally to harness i...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$230K - $250K *

Support our growth strategy by leading GTM event execution and cross-functional alignment. Drive strategies across the client journey, ensuring cohesion in planning and execution from new acquisition...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $180K *

Empower our organization by driving AI transformation, leading change initiatives, and managing scalable solutions that enhance productivity and innovation across all functions while collaborating wit...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Drive high-impact projects at a dynamic aerospace company, balancing strategy and execution. Partner with leadership to tackle complex challenges and accelerate growth through effective communication...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $150K *

Empower healthcare innovation by leading the design and optimization of an omnichannel contact center, enhancing patient engagement through integrated technologies and seamless communication solutions...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Partner with us to lead client strategies that boost growth, enhance relationships, and drive impactful business outcomes. You'll manage key accounts, mentor teams, and connect strategies across funct...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$150K - $180K *

Transform client relationships by leveraging strategy and performance to drive growth and business impact. Collaborate with teams to deliver high-quality outcomes and manage portfolios effectively whi...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$150K - $200K *

Transform engineering operations by leading RTB initiatives, ensuring reliability, and driving AI adoption across platforms to enhance efficiency and operational excellence in a high-stakes tech envir...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Transform engineering operations for critical platforms, focusing on operational excellence, incident management, and AI-driven efficiencies while ensuring reliability and stakeholder alignment in a h...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$230K - $259K *

Drive the strategic vision for our Global Desk customer segmentation. Lead and mentor the North America Customer Success team, ensuring proactive engagement and high retention while collaborating acro...

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$230K - $259K *

Champion the transformation of customer engagement by leading a high-performing Customer Success team. Drive strategic initiatives to enhance customer retention through innovative, digital-first pract...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $168K *

Join in delivering exceptional service for complex client relationships, ensuring satisfaction and adherence to service commitments. Collaborate with teams to enhance client experiences and drive busi...

Toronto, ONIn-Person

Today

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Lead the charge in shaping a transformative People Partnerships function, fostering team development and strategic alignment across multiple divisions to drive organizational success and nurture talen...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Create a transformative People Partnerships framework while leading and developing a dedicated team. Drive organizational effectiveness and elevate leadership capabilities to achieve business success...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$122K - $155K *

Accelerate project success by leading implementation initiatives and fostering client relationships across cross-functional teams, ensuring seamless delivery of services and technology from pre-sales...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $180K *

Transform sales enablement by leading strategy, developing talent, and crafting scalable programs to boost seller performance and accelerate revenue across a global sales organization. Drive innovatio...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Transform seller effectiveness by leading strategic enablement initiatives that bridge Sales, Marketing, and Product. Drive revenue growth and operational excellence through impactful training, conten...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Accelerate seller effectiveness by architecting sales enablement programs, tools, and training that elevate productivity and revenue growth. Lead and inspire a team through strategic partnerships acro...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$220K - $330K *

Lead the charge in revolutionizing our digital marketing technology stack. You'll own the product vision and execution, ensuring seamless integrations, data governance, and alignment with marketing an...

US-AnywhereHybrid

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $195K *

Champion consumer product experiences by shaping strategy, messaging, and delivery methodologies. Collaborate cross-functionally to enhance insights, drive launches, and optimize performance across Li...

6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$159K - $287K *

Help us drive strategic growth in Pharma Solutions by leading complex sales initiatives, developing executive-level relationships, and delivering tailored CDMO solutions from concept through commercia...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$161K - $241K *

Empower enterprise delivery by leading QA initiatives across complex programs, ensuring high-quality outcomes through strategic governance, defect management, and cross-functional collaboration to dri...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.