Proven leadership experience in a professional services environment
Hands-on work style with excellent communication skills
Experience working for a Managed Service Provider
Familiarity with Small and Medium Businesses (SMBs)
Responsibilities
Manage day-to-day client delivery operations
Oversee performance of consulting programs and managed services
Lead the consultant dispatch team to optimize resource allocation
Cultivate and maintain strategic client relationships
Ensure successful client engagements with measurable outcomes
Adapt to additional responsibilities as needed
Benefits
Great compensation and benefits package
Opportunity to join a strong and stable organization
Full Job Description
Director of Client Delivery
Job Description:
This is a very hands on, visible and strategic role that will report directly to the CEO and work with all levels of administrative, consultative, and executive personnel of the company. The Director of Client Delivery must possess strong leadership skills with the ability to drive operational excellence while growing client relationships.
Specific responsibilities include:
Responsible for the day-to-day aspects of client delivery.
Accountable for the overall performance of our consulting programs, projects, support, helpdesk, network operations center and the delivery of managed services
Proven track record of project management
Oversee the consultant dispatch team with the ability to strategically manage and align resources to exceed client expectations
Ownership of strategic client relationships for their strategic growth and technological advancement
Ensure successful client engagements and delivery of services with reference-able outcomes
Additional responsibilities may be assigned from time to time
Required Skills/Experience:
BA-BS in Business or related experience
Proven track record leading people in a professional services environment
Hands-on work style with great communication skills while being a team player and willing to roll up your sleeves to get the job done
Must have previously worked for a Managed Service Provider and have experience with SMBs
We Offer:
Great compensation and benefits as well as the opportunity to join a strong and stable organization.
