5-7 years of hands-on engineering experience with APIs, AWS, and event-driven systems
Experience with voice/telephony systems and SMS messaging workflows
Familiarity with high-volume contact center environments
Proven track record of improving speed-to-contact and engagement rates
Prior experience leading or mentoring engineering teams
Ability to thrive in a fast-paced, performance-driven setting
Responsibilities
Lead engineering efforts for voice, SMS, and lifecycle engagement systems
Design and optimize strategies for speed-to-lead and call routing
Build and scale outbound dialing systems and SMS workflows
Integrate with platforms like Twilio and Dialpad
Collaborate with Sales and Marketing to enhance conversion outcomes
Own system performance, ensuring uptime and reliability
Identify bottlenecks and implement improvements in engagement flows
Benefits
Comprehensive health, dental, and vision coverage
401(k) with company match
Paid time off and holidays
On-site, collaborative work environment in Tampa
Opportunity to work on high-impact systems tied directly to revenue
Full Job Description
📍 On-Site - Tampa, FL
About the Role
We are hiring a hands-on engineering leader to own and scale our customer engagement systems across voice, SMS, and lifecycle channels.
This role sits at the intersection of engineering, sales, and marketing, with direct ownership over the systems that drive speed-to-lead, contact rates, and conversion performance.
You will lead a small team while remaining deeply involved in system design, integrations, and real-time decisioning. This is a high-impact role where performance improvements directly translate to revenue.What You'll Do
Lead engineering for voice, SMS, and lifecycle engagement systems
Design and optimize speed-to-lead, call routing, and contact strategies
Build and scale:
Outbound dialing systems
SMS workflows and messaging logic
Real-time engagement and routing systems
Integrate with platforms such as:
Twilio
Dialpad
SalesMessage
Other telephony and messaging tools
Partner closely with Sales and Marketing to improve conversion outcomes
Own system performance including:
Uptime
Reliability
Observability and monitoring
Continuously identify bottlenecks and implement improvements in engagement flows
