Strong interpersonal skills with a warm, professional presence
Experience coordinating events of various scales
Comfortable with ambiguity and change in a fast-paced environment
Proficiency in productivity tools like Slack and Google Calendar
Responsibilities
Own day-to-day operations of the Oakland office including reception and logistics
Coordinate room availability and arrangements for team gatherings
Manage incoming/outgoing mail and office supply inventory
Ensure workplace health and safety protocols are followed
Champion a world-class guest experience for all visitors
Lead planning and execution of local MISUMI Americas events
Shape the office culture to reflect MISUMI Americas' values
Benefits
Comprehensive medical and dental coverage
401(k) plan
Generous PTO and leave programs
Full Job Description
Workplace Experience Specialist
The Workplace Experience Specialist is the heartbeat of the Oakland office - the person who makes it feel like a place people want to be. This role owns the day-to-day operations, guest experience, and event coordination that keep our Oakland office running smoothly and reflecting the MISUMI Americas brand at its best.
Reporting to the Chief of Staff, this is a highly visible, on-site role that touches every part of the company. The right person is proactive, organized, and genuinely energized by creating exceptional environments and experiences for the people around them. They operate with ownership and care, handle logistics seamlessly, and build the kind of workplace culture that makes MISUMI Americas a great place to work and visit.
This is a highly visible, fully on-site role at our Oakland, CA office. The position will require travel of up to 25 percent as needed. Areas of Responsibility: Essential Functions Office Operations
Owns the day-to-day operations of the Oakland office - reception, meeting room readiness, AV setup, and catering.
Partners with teams in advance when they plan to use the space for onsites or team gatherings, coordinating room availability, arrangements, and logistics.
Handles incoming and outgoing mail, packages, and deliveries; manages package storage and timely forwarding to employees.
Maintains a full inventory of office supplies and manages upkeep of office aesthetics, plants, and decorations.
Coordinates office maintenance, repairs, janitorial services, and safety inspections.
Serves as primary contact with Property Management for all annual inspections and ad-hoc requests.
Ensures workplace health and safety protocols are followed; maintains emergency preparedness kits and evacuation plans.
Manages office groceries, kitchen stocking, and weekly refrigerator and snack cleanup.
Coordinates lunch ordering for employees on in-office days and manages office budget, invoices, and reporting.
Guest Experience
Champions a world-class guest experience for every visitor to the Oakland office.
Arranges transportation, accommodations, dining, and activities for visiting team members and guests.
Builds preferred vendor relationships to consistently deliver exceptional hospitality.
Develops guides, internal memos, and manages communication channels to support local employees and their visitors.
Event Coordination
Leads the planning and execution of local MISUMI Americas events - team gatherings, happy hours, holiday celebrations, and office kickoffs.
Partners with other office coordinators for large cross-office events.
Works directly with managers to design onsite experiences tailored to their team's needs, including ELT, XLT, and team kickoffs.
Builds the SOPs and feedback loops that make each event better than the last.
Manages local partnership programs and employee perks.
Culture & Employee Experience
Shapes the Oakland office into a place that reflects MISUMI Americas' values and brand - visually, culturally, and operationally.
Serves as the welcoming point of contact for new team members; supports onboarding and integration.
Manages office access and badge administration.
Sources and procures gifts for company customers, partners, and investors for special occasions.
Drives seasonal and community engagement programs that strengthen the team.
Assesses and redesigns space needs as required; collaborates with IT on equipment and infrastructure.
Vendor Management
Maintains and grows the office's vendor ecosystem - managing contracts, renewals, and performance reviews.
Builds preferred vendor relationships across key event and operations categories.
Prepares monthly expense reports and keeps digital records organized and current.
All employees are expected to maintain and contribute to the QMS. Desired Traits: Distinguished skills, abilities, features, character, and quality.
3+ years of experience in office operations, workplace experience, executive support, or a related role.
Exceptional organizational skills and attention to detail - you manage multiple priorities without dropping the ball.
A proactive, service-oriented mindset - you anticipate needs before they become problems.
Strong interpersonal skills and a warm, professional presence with employees, guests, and vendors alike.
Experience coordinating events of varying scale, from small team gatherings to large company-wide celebrations.
Comfort with ambiguity and change - MISUMI Americas is a fast-moving, growing organization and this role evolves with it.
Proficiency with productivity and communication tools (Slack, Google Calendar, expense platforms).
Experience managing vendor relationships and office budgets is a plus.
A genuine passion for building culture and creating environments where people do their best work.
Benefits include, but are not limited to:
Comprehensive medical and dental coverage
401(k) plan
Generous PTO and leave programs
The salary range for the role is $85,000 - $110,000 per year, depending on experience.
About Fictiv
Fictiv is a digital manufacturing ecosystem that delivers high-quality parts at unprecedented speeds. It connects customers with a global network of highly vetted manufacturers and leverages software to provide instant quotes and DFM feedback, while streamlining the entire manufacturing process from quote to delivery. Fictiv?s digital thread enables customers to easily track and manage parts at every stage of production, from design to fulfillment, and its quality inspection AI reduces the risk of defects and ensures parts meet customer specifications. Fictiv?s platform is used by engineers and supply chain teams at some of the world?s most recognizable companies, including BMW, HP, and NASA.
