Ability to translate technical metrics into commercial insights
Responsibilities
Architect the integration roadmap by balancing customer needs and competitive benchmarks
Lead in-depth technical discovery to ensure accurate PRDs
Manage the full lifecycle of integrations from creation to deprecation
Define and track key performance indicators for connector adoption and reliability
Write clear and detailed specifications for Engineering and QA teams
Collaborate with Technical Writers and Sales for high-stakes deal support
Evaluate options for integrations including build vs. partner decisions
Benefits
Employee Share Purchase Plan at a 15% discount
Comprehensive health benefits access
Paid vacation days plus additional company-wide holidays
Family coverage for parental leave
Active Employee Resource Groups for community building
Early finish on Fridays at 4:30 PM for eligible employees
Access to company swag and branded merchandise
Full Job Description
About the Opportunity: The Adventure Ahead
As our Technical Product Manager for Connectors, you are the master orchestrator of the enterprise ecosystem, ensuring Docebo talks seamlessly to the tools our customers love most. You aren't just managing a list of integrations; you are building the mission-critical bridges between HRIS, CRM, and Productivity suites that power global learning at scale. Your mission is to define "what good looks like" Your mission is to define "what good looks like" like for native integration quality and hold the organisation accountable to it through clear, measurable outcomes.
The Day-to-Day
Architect the Roadmap: Strategically prioritize our native integration portfolio by balancing customer demand, ARR impact, and competitive benchmarks across the HRIS and CRM landscapes.
Deep-Dive Discovery: Lead technical reconnaissance by interrogating vendor APIs, testing authentication models, and inspecting payloads to ensure our PRDs are airtight before a single line of code is written.
Own the Lifecycle: Manage the full "cradle-to-grave" journey of every connector, including proactive versioning, deprecation strategies, and navigating upstream vendor changes.
Measure What Matters: Define and track the heartbeat of our portfolio through connector adoption rates, sync reliability, and SLOs that prove our impact to GTM leadership.
Eliminate Ambiguity: Write precision-engineered specifications-covering field mapping, conflict resolution, and error handling-so Engineering and QA can execute with total clarity.
Enable the Field: Partner with Technical Writers and Sales to create "field-ready" guides and represent Docebo as the technical authority in high-stakes enterprise deal cycles.
Evaluate the Build: Make the high-level call on whether to build, co-build, or partner for new categories, using a blend of technical depth and commercial savvy.
Your Superpowers
Integration Specialist: You have a black belt in enterprise APIs (REST, OAuth, SCIM) and understand why webhook reliability varies and how data model gaps create sync chaos.
Hands-on Explorer: You don't wait for a demo; you jump into Postman, call sandbox APIs, and prototype sync flows yourself to answer the tough questions.
Precision Architect: You thrive in the details, crafting requirements that leave zero room for interpretation and ensuring our connectors are as reliable as they are functional.
Metric-Minded Leader: You speak the language of SLOs and ARR, translating technical performance into commercial evidence that resonates with executive stakeholders.
SaaS Savant: With 4+ years in Technical PM or Integration Engineering, you've managed complex portfolios and know the HCM or LMS ecosystem inside and out.
Commercial Navigator: You know exactly which integrations protect revenue at renewal and which ones unlock new market segments, and you can explain the "why" to anyone.
Our Hybrid Work Philosophy
Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it's a balance designed to help everyone do their best work and keep growing.
Our Total Rewards Philosophy
Recognizing and rewarding the outcomes and behaviours that shape the future of learning.
Our Total Rewards Philosophy centers around three core areas to reward and care for our People:
Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people's physical, mental, and financial well-being.
Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
Our Promise to You
Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
Your Well-Being, Covered: You'll get access to health benefits, so you can get the care you need when you need it.
Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!
Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).
Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.
About Docebo
Docebo is a cloud-based learning management system (LMS) that helps businesses and organizations manage, deliver, and track online training programs. The platform offers features such as gamification, social learning, and mobile learning, and is used by companies in various industries including healthcare, finance, and technology. Docebo was founded in 2005 and is headquartered in Toronto, Canada.
