Job SummaryAbout the RoleCortex XCOR, Palo Alto Networks' AI-native observability platform, is leading observability's AI moment. We are fundamentally transforming the industry, moving beyond static dashboards and manual troubleshooting toward true AI-driven observability and autonomous response. With our next-generation platform we are empowering operations teams to match the velocity of AI-driven software development.
To support the rapid growth and massive market opportunity of our field organization, we are investing heavily in our Enablement team. We are seeking a
Technical Enablement Leader to build out the foundational operational backbone for our technical Go-To-Market (GTM) teams.
In this highly impactful role, you will work hand-in-hand with our GTM Technical Leaders to construct role-specific onboarding and everboarding programs that optimize time-to-productivity for technical GTM team members. You will team up with Subject Matter Experts (SMEs) to translate complex concepts into digestible, world-class enablement programs.
While your primary focus centers on Customer Success (CS) and Domain Consulting (DC), you will also elevate the technical foundation across all customer-facing roles, including Sales and Sales Development, to drive technical excellence across the entire GTM organization.
If you're someone who thrives on leading complex, cutting-edge programs, with experience in both enablement and customer facing roles, this is an unmatched opportunity to accelerate your career at the forefront of AI and observability.
What You Will Do- Strategic Alignment: Work closely with GTM Leadership to define the critical technical knowledge, skills, and competencies (e.g., product expertise, demo mastery, competitive landscape) required for our technical pre-sales and post-sales teams to succeed.
- Develop Role-Specific Enablement: Partner deeply with our Domain Consulting and Customer Success leaders to develop role-specific enablement. Collaborate with Product and Product Marketing to execute technical New Product Introduction (NPI) enablement needed for each role.
- Onboarding & Continued Learning: Lead, design, and facilitate comprehensive onboarding programs for our Domain Consultants & Customer Success team members, as well as regular Technical Enablement sessions to drive continuous learning.
- Curriculum Design: Work with the Head of Enablement and the Sales Enablement Leader to weave technical curriculum into the broader field enablement strategy, ensuring consistent technical knowledge proficiency across all GTM roles.
- Demo Certification & Process: Build and manage the Product Demo Certification Program, ensuring customer-facing teams can expertly demonstrate core capabilities. Develop assets for technical sales and post-sales processes.
- Program Management: Own the creation, deployment, and tracking of technical enablement assets and programs. Drive the uptake of technical skills by partnering with SMEs and measuring the impact of your initiatives.
What You Bring- Experience: Candidates should have 8-12 years of relevant experience, including a minimum of 3-5 years of experience in Enablement, Product Marketing or similar, in a highly technical and fast moving space. The Enablement/Product Marketing experience should be coupled with multiple years of direct experience in GTM customer facing roles (ideally Sales Engineering, Technical Customer Success, Customer Education etc.).
- Enablement Program Leadership: Must have extensive experience in working with technical Subject Matter Experts to define, develop and deliver impactful enablement programs.
- Domain Acumen: A strong understanding of complex enterprise sales cycles targeting technical buyers (e.g., SREs, DevOps, Platform Engineering). Familiarity with the observability landscape, AI-driven cloud-native architectures, or remediation is a massive plus.
- Content & Storytelling: Excellent instructional design, content creation, and visual storytelling skills. You can distill deeply technical concepts into engaging, accessible training material.
- Presence & Delivery: Strong front-of-room presence, both virtual and in-person, with the ability to captivate and engage a highly technical audience.
- Collaborative Leadership: Proven track record of effectively partnering with senior leadership across Sales, Customer Success, Product, and Marketing to drive consensus and execute complex projects.
- Builder Mentality: Comfort operating as a self-starter in a fast-paced environment. You bring a design-thinking mindset to uncover the true needs of the GTM organization and are comfortable defining strategy and processes from scratch.
Qualifications Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$148,200.00 - $239,800.00/yr
