Position description: Technical Deployment Manager
Reporting to: Director of Deployment
Position Summary
As Technical Deployment Manager, you will independently lead the implementation of Signal1's AIMS platform at partner health systems from kickoff through go-live and steady-state handoff. You will run the project management backbone of each deployment: coordinating status updates, preparing and presenting steering committee (steerco) materials, ensuring stakeholders have proper access and a shared understanding of key deadlines, and problem-solving through the technical, organizational, and political barriers that come up along the way. You will work closely with Signal1's product, engineering, and Deployment/Partner Success teams, and with technical, clinical, and project leaders at our hospital partners.
This role suits someone who has already built their project management discipline elsewhere - whether through enterprise technology implementation or a formal PMO/transformation function - and is ready to take ownership of external, executive-facing delivery from day one, without needing a senior layer above them to run interference.
We prefer candidates based in Toronto for a hybrid work arrangement, but are open to candidates located elsewhere.
In this role, you will:
- Own the project plan, timeline, and risk/issue log (RAID) for assigned AIMS implementations end-to-end, from initial scoping through go-live and evaluation
- Coordinate regular status updates and run project cadence with both internal deployment teams and client stakeholders (IT, clinical informatics, governance/compliance leads)
- Prepare and present steering committee materials to hospital executive sponsors (CIO/CAIO/CMIO-level audiences), independently and with confidence
- Ensure proper data and system access is provisioned, and that all parties understand key deadlines and dependencies before they become critical-path issues
- Design workflows in collaboration with clinical and technical stakeholders through workshops and observation and configure the AIMS platform to reflect each client's unique workflow
- Identify project risks early, evaluate root causes, and problem-solve through technical and organizational barriers - escalating only what genuinely needs escalation
- Set and communicate priorities clearly, and motivate project partners (internal and client-side) to hit key milestones
- Convene, lead, or participate in project meetings involving client representatives, building rapid rapport across technical and clinical audiences
- Systematically capture user pain points, workflow gaps, and unmet needs surfaced during configuration and training, and translate them into structured input for product and engineering
- Design and deliver training for client teams so they can operate confidently in AIMS post-go-live, and provide ongoing support as usage matures
- Drive adoption plans that move client teams from legacy processes to AIMS-based workflows, identifying resistance points and working through them with practical, solutions-oriented fixes
- Establish and maintain strong client relationships, ensuring satisfaction at every stage of the project
- Monitor and report on project status to senior leadership at both Signal1 and hospital partners, integrating feedback into product development and delivery quality
- Follow the policies and procedures of Signal1's Quality Management System (QMS) and engage in continuous improvement of the QMS
- Other duties as assigned, including potential travel to client sites
Required Qualifications:
- Ability to manage multiple concurrent deployments at once (typically 2-4 accounts in parallel), with strong judgment on prioritization and multi-threading
- 5-8 years of project management experience, either in enterprise software implementation (healthcare IT, clinical systems, or regulated SaaS) or in a PMO/transformation function with a track record of delivering to external customers
- Exceptionally organized - you default to structure (RAID logs, status frameworks, milestone tracking) without being told to, and make that structure look effortless to the people relying on it
- Excellent communicator, especially in writing - able to turn a messy project status into a clear, confident steerco deck for an executive audience
- Demonstrated ability to run executive-level status and steerco communications independently, not just internal team standups
- Working technical fluency: comfortable in conversations about integrations, data flows, and governance/vetting workflows, without needing to write code
- Experience managing multi-stakeholder, matrixed projects (client teams, internal engineering, client IT/clinical staff)
- Proven ability to build rapid rapport with a diverse range of clinical and technical stakeholders
- Comprehensive knowledge of project management concepts, tools, methodologies, and best practices; PMP, CSM, or equivalent certification preferred
- Experience across the entire project lifecycle, from initial conceptual design through final implementation and close
- Comfortable operating with a high degree of autonomy in a fast-scaling startup environment
Nice to have:
- Background in a corporate PMO, consulting PMO, or transformation office, with direct external-client delivery exposure
- Prior experience at a health system, EHR vendor, or healthcare AI/clinical software company
- Exposure to AI governance, model risk, or clinical decision support deployments
Our Perks:
- Competitive compensation and stock options
- Peers from diverse cultural backgrounds and academic areas
- Entrepreneurial, open-minded and energetic culture
- Excellent health and extended health coverage
- Four weeks of paid vacation
- Building impactful AI products and services that will transform hospital care!
Please submit your CV to
[email protected]. Thanks for your interest in Signal1!
