Bachelor's Degree in Business, Computer Science, Engineering, or related field.
7+ years in Project, Program, or Delivery Management in complex Digital/IT spaces.
Proven management of multi-million dollar projects from concept to completion.
Direct experience with SaaS implementations such as Workday, ServiceNow, or Salesforce.
PMP certification required.
Strong history of navigating complex, matrixed organizations.
Responsibilities
Own delivery outcomes for initiatives from ideation to close-out.
Develop and maintain initiative roadmap and master schedule.
Identify and manage risks, issues, and impediments impacting projects.
Provide clear status reporting to executive stakeholders.
Serve as liaison among multiple teams to ensure alignment.
Manage resources and budgets, tracking expenditures against forecast.
Lead continuous improvement efforts through retrospectives and process adherence.
Benefits
Hybrid work model (2-3 days/week in the office).
Continuous learning and improvement opportunities.
Engagement in diverse projects across multiple teams.
Exposure to advanced project management tools and methodologies.
Opportunity to influence senior leadership decisions.
Full Job Description
Technology Portfolio Manager is a critical role responsible for overseeing the successful execution and delivery of projects and initiatives for a specific group or groups. This individual will bridge the gap between requirements and technical implementation, ensuring that solutions are delivered on time, within budget, and to the required quality and standards.
This role is hybrid (2 - 3 days/week in the office) - based in Toronto, ON
Key Responsibilities
1. Delivery Ownership & Execution
End-to-End Accountability: Own the delivery outcome of assigned initiatives from ideation/intake through execution, transition, and final close-out.
Integrated Planning: Develop and maintain the integrated initiative roadmap and master schedule, identifying all cross-project and cross-team dependencies.
Risk and Impediment Management: Proactively identify, prioritize, and manage critical risks, issues, and systemic impediments that threaten the overall initiative timeline or quality, escalating to the executive level as necessary.
Scope & Change Control: Partner with GTS SLT to manage scope, define guardrails, and implement an efficient change management process to control scope creep.
2. Stakeholder Management & Communication
Executive Reporting: Provide timely, transparent, and concise status reporting to executive sponsors and governance bodies, focusing on progress against outcomes, key risks, and resource utilization.
Cross-Functional Coordination: Act as the primary liaison between multiple execution teams to ensure alignment, resolve hand-off issues, and maintain a consistent delivery rhythm.
Expectation Alignment: Manage expectations of all internal and external stakeholders regarding timelines, scope, quality, and resource availability.
3. Governance & Process Improvement
Resource Management: Work with functional managers and resource leads to forecast, secure, and monitor resource capacity and allocation across all initiative components.
Financial Tracking: Oversee the initiative budget, tracking actual spend against forecast, and ensuring alignment with approved funding envelopes.
Process Adherence: Ensure that all delivery teams adhere to established enterprise governance, risk management, and delivery methodologies (Agile, Waterfall, or Hybrid).
Continuous Improvement: Lead retrospectives and post-mortem reviews at the initiative level to capture lessons learned and drive long-term process and framework improvements across the organization.
4. Project Management
Plan, control and execute upon approved projects by carrying out the following activities using TMX standard processes and toolsets
Define the scope of the project in collaboration with senior management and identify the key drivers and measurements which will be used to evaluate the project upon completion
Determine the resources (time, money, equipment, etc.) required to complete the project
Create an integrated plan that details how scope, schedule, costs, communications, resources, dependencies, risks/issues, quality, change vendors (where applicable) and other key aspects of the project will be managed
Develop a detailed schedule for the project that identifies and sequences the activities needed to successfully complete the project and effectively allocates the resources to the work
Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required
Execute the project according to the integrated plan
Closely monitor approved project budget, scope and timelines, actioning variances on a timely basis, leveraging standard project change request processes
Ensure that all project information is appropriately documented and approved and are stored centrally
Monitor the progress of the project and adjust course where required to ensure successful delivery, escalating where appropriate
Provide regular project status and steering committee reporting as per established TMX standards
Lead the project team in re-estimating project effort and costs at the appropriate gates, obtaining approval on any revisions
As a member of the PM Chapter is also responsible for ensuring the project management practice at TMX continues to improve by:
Keeping documentation on the project management lifecycle (PMLC) processes up-to-date and relevant
Enhancing templates and processes to make them more effective in meeting audit objectives and allowing project teams to deliver more efficiently.
Must Have(s):
Academic Foundation: Possession of a Bachelor's Degree in Business, Computer Science, Engineering, or a related field of study.
Professional Tenure: 7+ years of progressive experience in Project, Program, or Delivery Management within complex, technical Digital/IT environments.
Execution Excellence: Proven track record of successfully managing and delivering multi-year, multi-team projects in excess of $2M from concept to completion.
SaaS Implementation Expertise: Direct experience managing SaaS-based initiatives, including major platforms such as Workday, ServiceNow, Salesforce, or the Google ecosystem.
Professional Credential: Mandatory PMP Certification.
Strategic Navigation: Proven ability to navigate and drive delivery excellence within complex, ambiguous, and fully matrixed organizational environments.
Methodological Expertise: Strong background in executing initiatives across SDLC, Iterative, and Agile delivery frameworks.
Inspirational Leadership: Demonstrated capacity to motivate, lead, and effectively manage diverse cross-functional teams toward project success.
Stakeholder & Conflict Management: Exceptional communication, negotiation, and conflict resolution skills, with a proven ability to influence stakeholders without direct authority.
Executive-Level Communication: Ability to distill intricate technical or delivery complexities into clear, concise, and actionable intelligence for senior leadership.
Risk & Dependency Mapping: Highly proficient in identifying, visualizing, and proactively managing critical dependencies and risks across dozens of workstreams and teams.
Tool Proficiency: Advanced expertise in enterprise project management toolsets (e.g., SmartSheets, Google Suite, Jira) for sophisticated tracking and reporting.
Nice to Have:
Prior experience working with regulators and external clients
Agile/Scrum certifications are highly desirable.
Salary Range: 120,000/year -140,000/year CAD
Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience.
The recruiting efforts for this role are intended to fill a vacant position.
