2-5 years in Customer Success, Account Management, or a technical client-facing SaaS/B2B role
Strong technical understanding, comfortable with API documentation and troubleshooting
Experience with automation tools like n8n or make.com
Affinity for tech/AI products is a plus
Native or C2 English proficiency
Structured, autonomous, and results-driven mindset
Ability to build trust easily with customers via phone or video
Familiarity with CRM systems, ideally HubSpot
Willingness to relocate to Vienna for 1-2 months initially
Responsibilities
Own a portfolio of US SMB customers throughout their lifecycle
Build relationships and identify new use cases for AI agents
Support customers in setting up their AI assistant and workflows
Conduct proactive check-ins based on customer engagement signals
Utilize a ready-made pipeline and playbooks while testing your own initiatives
Maximize value generated from each customer in your portfolio
Identify and act on churn risks early
Manage activities autonomously in HubSpot
Benefits
Equity in the company
Choice of equipment
Access to a product that has high customer satisfaction (4.5 stars on Trustpilot, Google, and OMR)
Regular team offsites
Full Job Description
Your Role
As Technical Customer Success Manager for the US market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end.
You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups.
What to expect
Own a portfolio of US SMB customers across their full lifecycle
Build relationships, surface value, and find new use cases for AI agents to keep customers engaged
Support customers in setting up their AI assistant; implement workflows for medium complex cases and coordinate with developers for advanced setups
Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)
Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives
Maximize the value generated from each customer in your portfolio
Spot churn risks early and act on them
Manage your activity autonomously in HubSpot
Who We're Looking For
2-5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role
Ideally a strong technical understanding - comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently
Experience with tools like n8n, make.com, codex or similar
An affinity for tech / AI products is a real plus
Native or C2 English
Structured, autonomous, results-driven
You build trust easily with customers, by phone or video
You take initiative, test, iterate, and don't wait to be told what to do
Comfortable with CRM (ideally HubSpot) and data-driven workflows
Willing to relocate to Vienna for 1-2 months initially
What We Offer
$70,000-$150,000 (base + uncapped commission, depending on experience)
Equity: you help build it, you should own a piece of it
Equipment of your choice
A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)
