About the roleSupper is hiring a first Technical Account Manager to join our Customer Success team. In this role, you will interact daily with high-growth customers, leveraging AI to help them unlock business insights from their data.
You will plan and support the implementation of customers new to the Supper platform and manage customer stakeholders to ensure successful adoption of new features or use cases.". You are the "Supper expert" inside their company as well as the "company expert" inside Supper. You will bring back data requests and needs from the customer and shape the product direction of our platform as an advocate for our most enthusiastic customers.
Supper believes in a "customer first" mentality, so we view Account Management as one of (if not the) most important roles at the company. Strong, ongoing customer relationships are the core of what makes us successful with our users, and this role is responsible for cultivating strong, lasting relationships with key customer stakeholders.
What you'll do- Plan and support customer onboardings to the Supper platform managing both external and internal stakeholders.
- Engage regularly with customers to assess their business goals and help them unlock insights from Supper to achieve those goals through weekly/monthly adoption meetings and quarterly business reviews.
- Continuously educate and expand engagements with customers, fostering internal Supper advocates within their organizations to increase platform usage by new teams.
- Collaborate daily with Product, Engineering, and GTM teams as the internal voice of the customer.
- Work directly with the co-founders and other company leaders to advocate for product and GTM direction.
- Qualifications
- 3+years of account management experience with customer-facing or GM roles in the tech space (or commensurate experience).
- Highly organized with strong project management skills and ability to prioritize customer interactions .Analytical mindset with excellent communication and collaboration skills.
- Experience or deep interest in early stage technology companies - Supper is a startup!
- Expertise with business intelligence and/or company analytics preferred.
- Direct experience with SQL and other database tools is an added bonus.
- Strong interest in working at an early stage startup; motivated, low ego and intellectually curious
- Ability to work from the NYC office several days a week.
Compensation- $120,000 - $160,000 base salary based on experience.
- Variable compensation options based on business targets.
- Early-stage equity - you're not just renting your talent.
