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Job Category
Customer Success
Job Details
Salesforce Professional Services is hiring Technical Architects As a Technical Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex customers the Pulic Sector
The Technical Architect / Senior Technical Architect plays a pivotal role in both presales and implementation, shaping, scoping, and solutioning engagements to set customers up for success. This leader provides technical oversight and execution leadership on large-scale and mission-critical engagements while also serving as a trusted mentor to Salesforce teams and Federal clients. They're responsible for driving architectural excellence, strategic customer alignment, and fostering a high-performance culture within their teams.
Your Impact
Serve as a trusted advisor to the client
Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
Work collaboratively, having very strong communications skills, especially in teaching complex concepts and creative, prescriptive thinking
Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
Review and correct project/program direction, approach, and key artifacts to keep programs on track, while ensuring solutions are extendable and maintainable going forward
Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
Minimum Requirements
8+ years enterprise architecture or consulting experience on the Salesforce Platform (Core Sales/Services) within Public Sector.
Strong application design skills combined with strong data, integration, and security architecture skills
Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences
Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
A great listener with the ability to connect with people in diverse roles
Proven ability to analyze, design, and optimize business processes via technology and integration
Resourceful and innovative thinker who can work through and solve problems
Qualification for this job is contingent upon acceptable results from a background investigation and your obtaining and maintaining the specific level of U.S. Government security clearance required for this role. U.S. citizenship (U.S. born or naturalized) required.
Preferred Requirements
Metro DC located
Salesforce Certified Technical Architect (CTA) or multiple Salesforce Architecture certifications
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Experience in public sector digital transformation initiatives
Hands-on experience with Public Sector Solutions (“Agentforce Public Sector”)
Hands-on experience with Omni Studio
Ability to convey and convince customers of best practices at various levels within a large organization
Application design and development background
Travel may be required and varies depending on the client requirements
NOTE: By applying to the Technical Architect posting, recruiters and hiring managers across the organization hiring Technical Consultant will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
