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Job Category
Software Engineering
Job Details
The Experience
Systems Engineer is responsible for administering and managing the Finance systems & applications that support our mission critical business processes. Systems Engineer will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams in support of Salesforce end to end business processes.
What You’ll Be Doing
Daily activities will include, but are not limited to, enterprise application support, resolving technical and functional system issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to implement new and enhanced functionality. The successful candidate must be agile and able to support multiple priorities.
Salesforce Platform Administration
- Own day-to-day administration, configuration, and optimization of Salesforce.
- Manage users, roles, profiles, permission sets, sharing rules, queues, groups, and security settings.
- Maintain data quality, integrity, and overall platform health.
- Manage Salesforce releases, upgrades, and new platform capabilities.
AI Automation & Workflow
- Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
- Identify opportunities to automate manual business processes and improve operational efficiency.
- Monitor existing automations and troubleshoot failures or performance issues.
Data Management & Integration
- Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
- Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
- Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.
Reporting & Analytics
- Develop and maintain reports, dashboards, KPIs, and management reporting.
- Partner with business teams to improve visibility into sales, service, pipeline, and operational performance.
Security & Governance
- Own Salesforce security and access-control models.
- Establish governance standards for configuration, development, deployment, and change management.
- Ensure solutions comply with enterprise security, audit, and data-governance requirements.
Production Support & Troubleshooting
- Provide Level 2/3 support for Salesforce issues.
- Analyze and resolve complex configuration, automation, data, security, and integration issues.
- Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.
Release & Change Management
- Manage end-to-end lifecycle for configuration management, from requirements through testing and deployment
- Manage sandbox environments, testing, UAT, deployments, and production releases.
- Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
- Maintain appropriate documentation for configurations and business processes.
You’re Our Person If...
- 4+ years of Salesforce platform-specific implementation or support experience in an Enterprise IT environment.
- Expert knowledge of Salesforce and/or other platform native functionality including Agentforce
- Expert knowledge of Force.com platform best practices
- Good to have Salesforce Development (Apex and Lightning Web Components skills)
- Demonstrates a willingness to experiment with new ideas, tools and practices
- Proficiency in verbal and written communication
Certifications Required:
- Salesforce Advanced Administrator, Salesforce Platform App Builder, Salesforce Certified Agentforce Specialist
Even Better If...
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .
