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X In most instances, this position requires in-person interviews as part of the hiring process.
Minimum qualifications: - Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 13 years of experience in a technical role (e.g., Technical Solutions Engineer, Software Engineer, Customer Engineer, Professional Services, or Technical Program Management), troubleshooting or triaging technical issues.
- Experience in Google Cloud Platform, ADK, Generative AI and with AI model training, testing, evaluation, and tuning processes.
- Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).
- Experience leveraging AI to build, read, and debug code (any language).
Preferred qualifications: - Experience leading projects or initiatives from design/concept through to delivery (e.g., driving a major feature improvement or new internal tool).
- Ability to analyze and influence systems architecture and design patterns to improve supportability, debuggability, and diagnosability across the AI/ML product suite.
- Ability to grow in changing environments and requirements.
- Effective leadership and influencing skills in the application of AI or Machine Learning, with the ability to lead the design and implementation of AI-based solutions, web services, debugging tools, with a proven ability to work across Support and Product Engineering teams to align priorities and drive outcomes.
Responsibilities - Partner with Support, Engineering, and other cross-functional leadership to define and drive the roadmap for technical support innovation and agility across the AI/ML product portfolio.
- Identify customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to deliver support and products.
- Resolve technical troubleshooting and mitigating complex systemic problems faced by our customers.
- Design the future state of technical support and customer experience by defining and advocating new standards for support processes, telemetry, tooling, and operational readiness.
- Oversee support launch readiness and excellence for new AI/ML products and identify targeted opportunities to transform the support experience.
US: $176000 - $256000 (USD) 20% bonus target equity benefits
Learn more about benefits at Google .
