10+ years in customer-facing technical roles in banking, payment, social, or e-commerce industries
B.A./B.S. degree in a technical or analytical discipline
Excellent communication and presentation skills
Strong time and project management abilities
Experience in fraud detection and risk management preferred
Knowledge of coding and database management (Python, Java, SQL) is a plus
Responsibilities
Provide product support, addressing technical issues until resolution
Architect tailored machine learning and rule-based solutions for fraud detection
Lead detailed solution deployment discussions during late-stage pre-sales
Understand and define client use cases to meet their success criteria
Oversee integration processes and product implementations for clients
Conduct business reviews and presentations to foster client relationships
Communicate client feedback to influence the product roadmap
Represent the company as a technical ambassador at industry events
Benefits
Annual salary range of CAD $130,000 - $150,000, based on experience
Bonus opportunities
Paid time off
Stock options
Health benefits
Full Job Description
Position Overview
As a Senior Technical Account Manager (TAM), you will manage a portfolio of client relationships and establish yourself as a trusted technical advisor and solution partner for the key leaders within the customer's fraud and risk teams. You will partner with our Delivery Team to oversee the customer's data integration and onboarding process. Your goal is to ensure that the customer adopts best practices in the implementation of our platform to ensure they extract the maximum value from their investment. You will engage in broad ranging topics from assessing/debugging platform performance or product functional issues, provide technical guidance and best practices, or advise on customer's use of custom or DataVisor built machine learning models and/or automation rules to detect suspicious activities. You will work cross-functionally with Customer Success, Engineering, and Product teams to achieve your goals.
Key Responsibilities
Provide product support, escalation, and resolution of technical issues
Architect machine learning and rule-based solutions for customers' fraud problems
Lead solution deployment deep dive discussions in late stage pre-sales calls
Understand client use cases and define plans to achieve success criteria
Manage integration and product implementation process for customers
Conduct and coordinate business reviews and presentations with clients
Drive product roadmap by communicating client feedback to internal teams
Attend meetups, events, and conferences as a technical ambassador
Requirements
10+ years of experience in banking, payment, social, or e-commerce industries, as customer facing technical roles e.g. technical account manager or solution consultant
B.A./B.S. degree in a technical or analytical discipline
Excellent communication and presentation skills
Strong time and project management ability with focus to ensure deadlines are met
Experience in fraud detection and risk management is a big plus
Coding and database experience (e.g. Python, Java, SQL) a plus
Benefits
Compensation: Annual salary range of CAD $130,000 - $150,000, commensurate with experience.
Bonus, PTO, Stock Option, Health Benefits
About DataVisor
DataVisor is an artificial intelligence company that provides fraud detection and prevention solutions for financial services, e-commerce, and social platforms. The company was founded in 2013 and is headquartered in Santa Clara, California. DataVisor uses machine learning algorithms to analyze large amounts of data and detect fraudulent activities in real-time. The company's solutions can help businesses reduce fraud losses, improve customer experience, and increase operational efficiency. DataVisor has partnerships with major financial institutions and e-commerce companies and is backed by several venture capital firms.
