Senior Manager, Technical Partner SolutionsThis role is eligible for our hybrid work model: Two days in-office.Why this role mattersPriceline Partner Solutions powers travel experiences for some of the world's most recognised brands through a robust API platform. As Senior Manager, Technical Partner Solutions, you will be the primary technical owner for a portfolio of strategic API partners. This is a high-impact, high-visibility role that sits at the intersection of technology, partnerships, and product. You will be expected not only to own your partner relationships deeply, but to bring a strategic perspective to how the team evolves and how we scale what works. This role has a clear path toward people management as the team grows.
What you will do- Own the end-to-end technical relationship with a portfolio of strategic API partners, from integration and onboarding through to post-launch performance and growth.
- Serve as the primary technical point of contact for partners, handling API questions, troubleshooting integration issues, and guiding partners toward effective solutions.
- Monitor and analyze API performance metrics to identify trends, surface issues proactively, and drive improvements before they become partner-facing problems.
- Work cross-functionally with Product, Engineering, and Commercial teams to advocate for partner needs and support the adoption of new API features and capabilities.
- Lead structured technical reviews with partners, translating data into clear and actionable insights.
- Create and maintain documentation covering integration best practices, onboarding processes, and key performance benchmarks.
- Contribute to process improvements that make onboarding faster, integrations more stable, and partner experiences more consistent.
- Manage multiple partner relationships and workstreams simultaneously without losing attention to detail or follow-through.
- Bring a strategic lens to partner engagement. Think beyond the immediate integration and help shape the long-term partnership roadmap.
- Contribute to team development by sharing knowledge, setting standards, and helping to build a high-performing technical account management function.
- Play an active role in how the team is structured, how we approach new partner types, and where we invest in process improvement.
What we are looking for- Strong technical foundation: Comfortable reading API documentation, working with JSON, and troubleshooting integration issues independently.
- Excellent communication skills across technical and non-technical audiences - partners, product teams, and senior stakeholders.
- Proactive and self-directed: You identify problems before they escalate and follow through without needing to be reminded.
- Comfortable operating in ambiguity: The environment moves fast and the playbook is still being written in many areas.
- A collaborative team player who understands that the best outcomes come from working across functions, not working in silos.
- High standards for quality and accountability: You take ownership of your partner relationships and the outcomes they produce.
- Intellectually curious: You want to understand how things work, not just what the output is.
- Demonstrated ability to think strategically about partner relationships, not just resolving today's issue, but shaping what the partnership looks like in 12 to 18 months.
- Comfortable leading conversations with senior stakeholders and contributing to program-level decisions.
- Early indicators of leadership: You naturally raise the bar for those around you, share knowledge generously, and help others develop.
- Ability to zoom out from day-to-day execution and contribute to how the team operates, not just what it delivers.
Nice to have- Experience with hotel, travel, or hospitality APIs or distribution systems.
- Familiarity with monitoring and analytics tools such as Grafana, Superset, Splunk, or New Relic.
- Proficiency with SQL, Postman, or similar tools for querying and testing.
- Experience working with distributed or cross-functional international teams.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.
The salary range for this position is $125,000-145,000 CAD.
