Job Req ID: 29604
Job Summary:
A Sr. Solutions Engineer is responsible for providing solutions-based thought leadership within Supermicro while bridging the network, data center market, cloud and IT infrastructure into compelling solutions and services offerings.
As a leading provider of data center AI solutions, Supermicro is the premier choice for professional service needs, offering global coverage and highly efficient, on-time responsiveness to meet our customers' operational challenges. At the heart of our service strategy is a robust, AI-enhanced ecosystem that empowers our service professionals and customers. Supermicro's focus is to ensure that our customers protect their investment by maintaining maximum uptime. We are rapidly expanding and serving needs of our Enterprise, Cloud, AI, Metaverse, and 5G Telco/Edge IT customers with mission-critical needs.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
• Lead services solutions for all North America & Global Direct, Partner and OEM programs
• Engage with Direct, Partner and OEM customers and drive committed relationship through a structured program to ensure successful and long lasting engagements
• Responsible for Services Solutions, Special and high value Opportunities RFP responses, and working with sales and cross functional teams on projects
• Work with service partners in delivering a Turn-Key Enterprise Data Center Hardware/Rack Integration solutions & services
• Prepare, and deliver training on global Services Solutions & Onsite Installations to internal sales, customers, and business partners
• Working with cross-functional team and business partners on customer-facing capacity including reviewing and providing Data Center/Integrated Services solutions to customer RFPs (Request For Proposal)
• Establish rapport and knowledge about customers' business operations and decision-makers to be an effective IT solutions provider
• Identify opportunities or gaps and provide feedback for Products, Services, and Rack Integration Solutions improvement
• Responsible to develop services solutions engineering practice that includes processes, diagnostic tools and training for our Enterprise mission-critical service delivery team
• Responsible and ensures the success of our mission-critical service delivery team to consistently meet the customer commitments and Service Level Agreements
• Responsible to define the KPIs, track performance, and provide improvement actions
• Engages and solves complex issues, develops trouble shooting practices and defines processes to achieve successful outcomes with our customer cases
• Executes on our onsite services enterprise mission-critical SLA performance (Response, troubleshooting, root cause identification and restore metrics) and customer Satisfaction KPIs.
• Provide engineering excellence and expertise with highly hands-on problem solving on breadth of Supermicro data center AI technology that is constantly evolving and innovating
• Travel for customer engagements
Qualifications:
• Degree in Computer Science, Engineering, Technology with equivalent experiences
• Minimum of 8 years of experience in the IT infrastructure industry, working with partners and sales to meet direct, and OEM customer needs
• Hands-on experience with IT Enterprise Infrastructure platforms and services (Linux, Windows OS, Servers, Network and Storage), Applications and Data Center Operations
• Strong interpersonal, project management, collaboration, and communication skills with the ability to work across multiple levels of an organization and external partners delivering desired results
• Ability to use project management skill to work in projects to accomplish key milestones and execute deliverables
• Demonstrate strong listening, verbal, and documentation skills
• Customer Focus and Quality of Product/Services mindset
• Ability to travel for partner and customer engagements
• English is required, other languages are welcome
Salary Range
$150,000 - $170,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
