General Information

Country

United States

Date

Monday, August 31, 2026

Working time

Full-time

Ref#

20040920

Job Level

Specialist

Job Type

Experienced

Seniority Level

Mid-Senior Level

Currency

USD - United States - US

Annual Base Salary Minimum

83,640

Annual Base Salary Maximum

167,280

The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Location: Remote, United States

Schedule: Monday - Friday, Days

Compensation: $115,000 - $165,000, based on experience

Overview: We are seeking a highly skilled Senior Network Engineer to join our team and provide advanced technical support for a diverse set of client environments. This role will handle escalations from a shared NOC and work across multiple technologies and vendors to ensure optimal network performance and security.

Key Responsibilities:
• Escalation Management: Act as the primary point of contact for complex network issues escalated from Tier 1-3 teams.
• Multi-Vendor Expertise: Troubleshoot and resolve issues across Cisco, Juniper, Fortinet, Palo Alto, and other OEM platforms.
• Technology Coverage: Support and enhance configurations for Routing & Switching, SD-WAN solutions, Firewalls and security policies.
• On-Call Rotation: Participate in scheduled on-call rotation to provide after-hours support.
• Implementation of network configuration changes following Change Management best practices.
• Training & Mentorship: Develop and deliver training programs for Tier 1, Tier 2, and Junior Tier 3 engineers on technology, client processes, and best practices.
• Monitoring & Oversight: Provide insights into monitoring configurations and assist with CMDB updates and related technical oversight.
• Collaboration: Work closely with other teams to ensure seamless integration and support for client environments.

Additional Responsibilities

• Ensure compliance with change management policies and procedures, and develop processes for environments lacking formal change management frameworks.

Qualifications:
• Experience: 7+ years in network engineering roles, with strong troubleshooting skills across multiple vendors.
• Certifications: CCNP, JNCIP, PCNSE, NSE (or equivalent) preferred.
• Skills: Deep understanding of routing, switching, SD-WAN, and firewall technologies. Strong analytical and problem-solving abilities. Excellent communication and leadership skills for mentoring and cross-team collaboration.
• Availability: Ability to work flexible hours and participate in on-call rotation.

Preferred Attributes
• Experience in a managed services or multi-client environment.
• Familiarity with ITIL processes and CMDB management.
• Strong documentation and process improvement skills.

This role requires strong alignment with ITIL best practices, ensuring adherence to established processes and frameworks for service management.