Position OverviewWe're seeking a passionate Senior Director of Engineering to lead our Seller User Experiences with a strong focus on customer experience. The ideal candidate will take forward our vision of delivering exceptional user experiences that delight our customers and embody leadership in engineering and user-centric design.
Key ResponsibilitiesCustomer-Centric Leadership:- Lead the development and enhancement of seller experiences that put customer satisfaction and experience at the forefront.
- Inspire teams to think creatively and innovatively in crafting user experiences that resonate deeply with our sellers' needs.
- Utilize user feedback and analytics to continuously refine and perfect the seller interfaces.
Technical Excellence:- Drive modernization initiatives to transform our platform into a highly adaptable self-service offering.
- Collaborate with architects to reimagine our experience services, ensuring they align with user experience goals and technical excellence.
- Define an engineering vision that integrates customer insights to spur growth and engineering efficiency.
Strategic Collaboration:- Forge strong partnerships with product and business stakeholders to ensure technology roadmaps are aligned with strategic customer experience goals.
- Influence platform strategy with a focus on improving interactions and engagement with third-party partners and the seller community.
Management Style:- Cultivate a culture of collaboration, empowerment, and continuous improvement within the engineering team.
- Mentor teams to excel in delivering outstanding user-centric experiences, fostering team capabilities in exceeding customer expectations.
- Adopt a "leader as a coach" philosophy to enhance team performance and customer experience delivery.
Required Qualifications- Bachelor's degree in Computer Science (Master's preferred).
- 15+ years in engineering and leadership roles with a focus on delivering superior user experiences.
- Proven success as a leader in enhancing customer experience through innovative technology solutions.
- Strong architectural skills and experience with scalable systems focused on user engagement.
Desired Qualifications- Expertise in sociotechnical systems thinking for optimal user experience design.
- Experience using metrics like DORA and SPACE to optimize both developer and user experience flow.
- Dynamic reteaming capabilities to align team efforts with evolving customer priorities.
- Proficiency in Agile and Lean methodologies focused on iterative improvements in user engagement.
- Experience in orchestrating AI/Machine Learning solutions to enhance user interfaces and experiences.
Why Join Us?Shape the future of e-commerce through innovative and user-centered design practices. Collaborate with executive leaders to drive impactful changes that delight our customers. If you are a leader with a robust technical background and a passion for creating experiences that people love, we welcome you to be part of our transformative journey.
Additional DetailsThe base pay range for this position is expected in the range below:
$274,400 - $366,300
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
