Department Focus:The Implementation & Consultation team at Deliverect is a dedicated group of seasoned professionals committed to driving unparalleled success for enterprise businesses. Leveraging a deep understanding of large-scale needs, we craft seamless technical integration plans that streamline processes, reduce errors, and elevate operational efficiency, directly contributing to our clients' ambitious business goals. Our holistic approach encompasses expert project management, technical proficiency, and continuous improvement, ensuring quality and mitigating risks. We collaborate closely with customers to tailor our services to their unique requirements, providing ongoing support and customization to maximize their platform benefits and achieve significant gains in customer satisfaction and ROI
Your Impact:As a Solutions Consultant at Deliverect, you will play a pivotal role in driving company growth by providing strategic guidance and technical expertise to our Enterprise clientele. Acting as both a technical authority and a trusted business partner, you will bridge the gap between complex developer ecosystems and business operations.
You will navigate ambiguous, high-stakes environments to craft clear technical implementation paths, ensuring successful adoption across diverse business models. Your direct engagement with executive leadership, technical teams, and internal product leadership will shape the direction of our solutions, drive continuous platform innovation, and foster long-term customer success.
Important information- Fluency in English is required, with strong written and verbal communication skills being essential.
- French language skills would be considered a strong asset.
- This is a full-time, hybrid role based in Toronto, Ontario. You will be required to attend the office during 3 designated office days per month.
- The expected annual OTE for the role is between $99,400 CAD and $136,000 CAD.
- This position is for an existing vacancy.
What you will do- Technical Scoping & Solution Architecture: Analyze complex enterprise customer workflows, translate technical requirements into scalable implementation, and lead deep-dive technical alignment sessions..
- Consultative Implementation: Wear a strategic consultant hat to guide clients beyond basic setup by recommending best ways of working, operational best practices, and optimized integration architectures tailored to business and operational needs.
- C-Suite & Stakeholder Management: Act as the primary technical advisor to both technical leads and C-suite executives, articulating technical concepts clearly and building confidence across complex, multi-phased projects.
- Product & Voice of Customer (VOC) Advocacy: Work side-by-side with Product Managers and Engineering teams to share structured VOC feedback, identify product gaps, and directly influence platform roadmaps based on frontline client insights.
- Defining a Path in Ambiguity: Thrive in dynamic, high-pressure environments by establishing structure where steps are unclear, prioritizing critical initiatives, and resolving shifting requirements with agility.
- Adoption, E2E Testing & Enablement: Guide clients through the full onboarding and adoption lifecycle by planning and executing end-to-end (E2E) systems testing, delivering tailored training programs for stakeholders, and ensuring seamless deployments.
- Creative Problem Solving: Apply systems thinking and root-cause analysis to troubleshoot complex integration, middleware, and API challenges to resolution.
- Continuous Improvement & Mentorship: Document and escalate platform bugs via proper channels, optimize team implementation frameworks, and mentor junior team members to foster a culture of technical excellence.
- 3+ years of client-facing experience managing complex, multi-phased technical implementations or project lifecycles within a fast-paced SaaS environment.
- 4+ years of hands-on experience working directly within a technical scope (REST APIs, webhooks, integration architectures, and developer documentation).
- Fluency in English is required; working proficiency or fluency in French or Spanish is an asset.
- Deep API & Integration Literacy: Proven ability to read, navigate, and architect solutions using complex API documentation (Deliverect's Developer Hub), including REST APIs, webhooks, middleware systems, and token authentication.
- Systems Thinker: Strong analytical aptitude with a systematic approach to evaluating end-to-end data flows, platform dependencies, and system architectures.
- Troubleshooting Mindset: A naturally curious problem-solver who dives deep to uncover root causes rather than applying surface-level fixes.
- Executive-Level Communication: Superior verbal and written communication skills with comfort presenting to and influencing C-suite stakeholders and non-technical business leaders.
- Automation, Scripting & AI: Proficiency with Python and Google Apps Scripts, alongside comfort leveraging modern AI tooling to enhance productivity and problem-solving.
- API Testing & Developer Tools: Hands-on experience working with API platforms and clients such as Postman and Bruno to inspect, build, and debug webhooks and endpoints.
- Analytics: Experience leveraging data and monitoring tools like Looker, BigQuery, and Grafana to analyze system health, track performance metrics, and drive data-backed technical insights.
- Experience in Hospitality, Retail, or E-commerce industries, along with familiarity with Point of Sale (POS) ecosystems is a strong asset.
