Job DescriptionYou will be working on a 100% remote schedule as part of Fidelity's dynamic working arrangement. Current work authorization for Canada is required for all openings.Business OverviewThe CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada.
Reporting to the CRM Support Team Manager, the software developer is responsible for development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada. This includes support of existing CRM and Marketing tools, evaluation and development of new solutions based on specific business requirements and rotating on-call support for SalesForce.com and Marketo applications.
Key Accountabilities- Develop LWC/Apex/Visualforce in Salesforce platform and document process
- Develop Einstein Analytics / Tableau CRM components
- Lead in definition and estimation of project work packages, including systems design specifications, overall testing, and implementation plans
- Develop and configure event management tool (Marketo)
- Complete required unit-testing, and cooperate with other IS and business teams to ensure timely, efficient, and errors-free implementation
- Participate in planning and execution of CRM and Events Management tools upgrades and migrations
- Participate in CRM support schedule, work on incident and enhancement/maintenance tickets assignments and deliver excellent technical support
- Proactively promote enhancements to departmental processes, technical and business solutions
- Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partners
What We Are Looking For- 2+ years of experience with Salesforce platform, emphasizing backend solutions (Apex and APIs) as well as system integration
- Familiarity with data governance and security best practices.
- Experience developing in Java, experience with Web Services Development
- Solid experience with the full life cycle of software development
- Strong leadership skills
- Detail oriented, with strong analytical skills
- Customer service oriented
- Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users
- Self-starter with strong teamwork culture
Nice to Have- Hands-on experience with Marketo, especially concerning smart campaigns, webhooks, and administration
- Experience with Salesforce Service Cloud development
- Experience with Salesforce Financial Cloud development
- Development experience with REST Web Services
- Development experience in Mutual Funds industry
Education- University degree, preferably in Computer Science, or equivalent work experience
- Salesforce Certification - Salesforce Certified Platform Developer I or II preferred
We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.
Total Rewards That Reflect Your ImpactWe believe exceptional work deserves exceptional recognition. That's why we offer a
competitive compensation package designed to support your success today-and your financial well-being tomorrow.
For this role, your total rewards include:
- Base Salary and discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $101,000 to $118,000, based on experience and qualifications.
- RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution-no employee matching required.
We're proud to offer a compensation package that aligns with provincial pay transparency requirements.
This posting represents an
existing vacancy within our organization-an opportunity to step into a role where your talents will make a meaningful difference.
Some of the ways we'll help you feel valued and supported as part of our team- Flexible working arrangements - 100% remote, hybrid, and in office options
- Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
- Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy
- Parental leave top-up to 100% of your salary for a period of 25 weeks
- Up to $650 for home office equipment
- Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
- Diversity and inclusion programs, including an active network of Employee Resource Groups
- Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.
