The Senior Customer Business Executive is responsible for owning and growing strategic existing accounts by ensuring customers derive measurable value from the WalkMe while identifying opportunities to expand its use across the organization.
This is a strategic, consultative role requiring a blend of commercial ownership, executive engagement, and technical product understanding. The successful candidate will work closely with senior stakeholders to position WalkMe as a core enabler of digital transformation, productivity, and user adoption.
You will act as a trusted strategic partner to customers, ensuring long-term account sustainability through strong adoption, renewal leadership, and growth initiatives
What You'll Own- Strategic Account Leadership
- Own and manage a portfolio of high-value strategic customer accounts.
- Develop and execute long-term account strategies that align WalkMe capabilities with customer business priorities.
- Identify opportunities to embed WalkMe more deeply across enterprise systems and processes.
- Position WalkMe as a strategic platform supporting enterprise digital transformation initiatives.
- Executive Relationship Management
- Build trusted relationships with C-level and senior business stakeholders.
- Lead Executive Business Reviews (EBRs) and strategic roadmap discussions.
- Serve as a strategic advisor, connecting platform capabilities to enterprise outcomes such as productivity, transformation, and employee experience.
- Platform Expertise & Solution Strategy
- Maintain strong functional knowledge of the WalkMe platform.
- Work with customers to design scalable adoption strategies and high-value use cases.
- Guide customers on best practices for platform optimization, governance, and scaling across the enterprise.
- Partner with internal technical teams where deeper implementation support is required.
- Revenue Ownership & Growth
- Own renewals and expansion strategy across your account portfolio.
- Identify and drive upsell and cross-sell opportunities by expanding WalkMe usage into new departments, processes, and systems.
- Protect and grow recurring revenue through proactive engagement and account health management.
- Adoption & Value Realization
- Ensure customers achieve clear, measurable outcomes from WalkMe adoption.
- Monitor engagement metrics and platform usage to proactively identify risks or growth opportunities.
- Develop value realization frameworks and ROI narratives that demonstrate the platform's impact.
What You Need to Succeed- Significant experience in enterprise SaaS account management, customer success, or strategic sales roles.
>- Proven ability to manage and grow complex enterprise accounts.
>- Strong capability to operate at both executive and technical levels.
>- Experience driving large renewals and expansion opportunities.
>- Exceptional presentation, storytelling, and stakeholder engagement skills.
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- Experience working with digital adoption platforms, transformation programs, or enterprise software ecosystems.
>- Familiarity with enterprise application environments (e.g., ERP, CRM, HR platforms).
>- Experience influencing cross-functional customer stakeholders in complex organizations.
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- Strategic Enterprise Account Management
>- Executive Stakeholder Engagement
>- Commercial Growth & Expansion
>- Digital Transformation Advisory
>- Platform Adoption Strategy
>- Value Realization & ROI Storytelling
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- Success in this role will be measured through:
>- Strategic account growth and expansion
>- Enterprise platform adoption
>- Renewal performance and revenue retention
>- Executive stakeholder engagement
>- Customer advocacy and long-term partnership strength
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Our job titles may span more than one career level. The OTE for this role is between $250,000 and $260,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
