You9ll own the relationship with a portfolio of enterprise customers. Your job: get close to their world, understand the pain and challenges they9re solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.
About the Role - Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they9re getting stuck.
- Own $3M in ARR across a number of large Enterprise Accounts
- Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
- Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
- Solve problems. Be the bridge between customers and our product and support teams when issues come up.
- Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.
Requirements- 5+ years9 experience in customer success, account management, or a customer-facing SaaS role.
- Experience working in the GovCon industry would be beneficial
- Strong program management experience, change management and supporting user adoption
- Must be AI savvy
- Comfortable with technology - you can learn a product deeply and explain it simply.
- A genuine curiosity about customers9 problems, and the drive to solve them.
- Sharp communication skills, written and verbal.
- A self-starter who thrives on ownership, not hand-holding.
Benefits- Work with major global brands across Defense, IT Services, and Healthcare.
- A flat, fast-moving team with real career growth.
- 100% paid private medical insurance.
- Flexible working schedule.
- Competitive salary and annual leave.
- Monthly all-hands and team events with people worldwide.
Ready to help enterprise customers win with VisibleThread? We9d love to hear from you.
