Amazon

Senior Cloud Technical Account Manager, ISV Canada

Amazon$126K — $210K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience with distributed applications (design/implementation/operations/consulting)
  • 5+ years of technical engineering experience
  • Experience in a 24x7 operational services or support environment (preferred)
  • Background in a technical lead role in either internal enterprise or customer-facing environments (preferred)

Responsibilities

  • Advise ISV customers as the principal technical advisor on leveraging AWS services
  • Craft and execute strategies to enhance customer adoption of AWS technologies
  • Help optimize SaaS architectures for improved operational resilience
  • Drive discussions regarding trade-offs, incidents, and risk management with customer leadership
  • Provide strategic technical guidance for planning and building solutions with best practices
  • Maintain operational health of customers' AWS environments
  • Understand customer product roadmaps to deliver maximum value from AWS

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • Prescription coverage and basic life & AD&D insurance
  • Registered Retirement Savings Plan (RRSP)
  • Deferred Profit Sharing Plan (DPSP)
  • Generous paid time off policy
  • Resources to support health and well-being
Full Job Description
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors (ISVs) of all sizes - from ambitious startups to established SaaS companies - gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Technical Account Manager (TAM) to support our ISV customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Application-level services, Networking, Serverless, Containers, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to ISV organizations building and scaling software products on AWS.

As a TAM, you will help craft and execute strategies to drive our ISV customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, ECS/EKS, and many more. You will help ISVs optimize their SaaS architectures, improve operational resilience, and accelerate their go-to-market on AWS. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with technical and business leadership regarding incidents, trade-offs, support, and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your ISV customers will allow you to understand their product roadmaps, business and operational needs, and technical challenges - and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation and help ISVs build world-class software on AWS, come join us!

BASIC QUALIFICATIONS

- 5+ years of design/implementation/operations/consulting with distributed applications experience

- 5+ years of technical engineering experience

PREFERRED QUALIFICATIONS

- Experience in a 24x7 operational services or support environment

- Experience in internal enterprise or external customer-facing environment as a technical lead

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 126,000.00 - 210,400.00 CAD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
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