Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors (ISVs) of all sizes - from ambitious startups to established SaaS companies - gain the best value and service from AWS? At AWS Enterprise Support, we're looking for a Technical Account Manager (TAM) to support our ISV customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Application-level services, Networking, Serverless, Containers, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to ISV organizations building and scaling software products on AWS.
As a TAM, you will help craft and execute strategies to drive our ISV customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, ECS/EKS, and many more. You will help ISVs optimize their SaaS architectures, improve operational resilience, and accelerate their go-to-market on AWS. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with technical and business leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your ISV customers will allow you to understand their product roadmaps, business and operational needs, and technical challenges - and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation and help ISVs build world-class software on AWS, come join us!
BASIC QUALIFICATIONS
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
PREFERRED QUALIFICATIONS
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, ON, Toronto - 126,000.00 - 210,400.00 CAD annually