Overview
The Senior Clinical Manager is a professional registered nurse who provides advanced clinical guidance, consultation, and support across the company. The position serves as a clinical resource and first-level escalation point for complex patient-care concerns and assists with the consistent implementation of clinical policies, processes, procedures, education, quality initiatives, and clinical workflows. The Senior Clinical Manager works collaboratively with the Director of Clinical Services, Regional Directors, Clinical Managers, Case Managers, and other departments to promote safe, effective, compliant, and patient-centered care.
Responsibilities
1. Clinical Resource and Leadership
a. Provide advanced clinical guidance and act as a clinical resource to Clinical Managers, Case Managers, nursing workforce members, and operational leaders.
b. Collaborate with the Director of Clinical Services, Regional Directors, Clinical Managers, and other organizational leaders to identify clinical needs, risks, and priorities.
c. Promote safe, effective patient care and consistent application of approved clinical policies, processes, procedures, and standards across assigned regions.
d. Escalate high-risk, unresolved, unusual, or organization-wide clinical matters to the Director of Clinical Services.
2. Complex Patient Care and Care Modifications
a. Provide consultation and second-level review for complex patient-care concerns, significant changes in condition, hospitalizations, readmission risk, and unmet clinical needs.
b. Guide clinical teams on appropriate next steps, documentation, physician communication, care coordination, and follow-up consistent with approved policy and clinical standards.
c. Support review of significant care modifications and patients being considered for extended or 24-hour nursing services.
d. Escalate patient-safety concerns, significant clinical risk, disputed or unusual care requests, and matters requiring final clinical interpretation to the Director of Clinical Services.
3. Clinical Documentation and EMR Support
a. Reinforce approved clinical documentation standards and provide guidance regarding assessments, Plans of Care, physician orders, recertification, supervisory documentation, hospitalization documentation, care coordination, and other clinical records.
b. Audit pre-admission interview assessments, Plans of Care, and recertification assessments for completeness, accuracy, consistency, and compliance with approved clinical standards and processes.
c. Identify documentation gaps requiring correction, education, or additional monitoring and communicate recurring concerns to the Director of Clinical Services.
d. Assist with EMR education, troubleshooting, testing, and implementation of new clinical forms, documentation tools, and workflows.
4. Quality, Infection Prevention, and Patient Safety
a. Participate in QAPI activities and support implementation of approved improvement plans.
b. Monitor clinical trends involving hospitalizations, falls, infections, incidents, complaints, grievances, documentation, and other patient-safety outcomes.
c. Provide clinical review of significant events and assist teams with identifying immediate actions, contributing factors, documentation needs, and opportunities for prevention.
d. Participate in focused audits, root-cause reviews, corrective-action follow-up, and evaluation of sustained improvement.
e. Translate findings into practical recommendations, education, and clinical follow-up.
f. Escalate serious, recurring, systemic, or organization-wide clinical concerns to the Director of Clinical Services.
g. Support survey, accreditation, and regulatory readiness activities as assigned.
5. Clinical Education and Professional Development
a. Assist with clinical orientation and education of Clinical Managers, Case Managers, and nursing workforce members.
b. Identify educational needs based on clinical trends, documentation reviews, incidents, quality findings, workflow changes, and staff feedback.
c. Develop and deliver clinical education, tools, job aids, competency validation, and targeted retraining as assigned.
d. Participate in Clinical Coffee, Clinical Advisor meetings, leadership education, and other clinical learning initiatives as assigned.
e. Evaluate follow-through after education and communicate continued concerns to the appropriate Regional Director and Director of Clinical Services.
6. Policy, Process, and Workflow Implementation
a. Support implementation of approved clinical policies, procedures, processes, and workflows.
b. Assist with piloting, communicating, and monitoring new clinical initiatives.
c. Promote standardized clinical practices while recognizing applicable state-specific requirements.
d. Identify implementation barriers, inconsistencies, risks, and opportunities for improvement.
e. Recommend clinical process improvements to the Director of Clinical Services; final approval of organization-wide clinical policy and standards remains with designated organizational leadership.
7. Collaboration and Communication
a. Foster collaboration among Clinical Services, Regional Directors, Clinical Managers, Case Managers, administrative teams, and frontline staff.
b. Meet with Regional Directors at least monthly to review clinical priorities, trends, risks, barriers, educational needs, and areas requiring follow-up or escalation.
c. Attend assigned case conferences to provide clinical consultation, guidance, and support.
d. Serve as a liaison between frontline clinical teams and the Director of Clinical Services regarding Clinical risks, trends, barriers, and resource needs.
e. Participate in assigned clinical, quality, case-review, and leadership meetings and maintain timely communication regarding clinical follow-up.
8. Emergency Preparedness and Clinical Support
a. Assist clinical and operational leaders with the implementation of approved emergency-preparedness processes.
b. Provide clinical guidance during unexpected events affecting patient care or continuity of services.
c. Support coordination of clinical resources and communication as assigned during emergency situations.
d. Escalate significant operational or patient-safety concerns during emergency events to appropriate organizational leadership.
9. Continuous Professional Development and Compliance
a. Stay current on healthcare industry trends, applicable regulations, nursing standards, and clinical processes.
b. Maintain current, unencumbered nursing licensure and required continuing education.
c. Maintain confidentiality of office, workforce, and patient records in accordance with HIPAA, the Privacy Act, organizational policy, and applicable law.
d. Demonstrate professional leadership, sound judgment, integrity, and adherence to organizational expectations.
e. Perform other duties as assigned.
OTHER DUTIES AND RESPONSIBILITIES:
This position is required to travel to each assigned branch at least annually. Additional travel to company locations, patient homes, or other approved sites may be required based on clinical or operational needs. Travel may include use of a personal vehicle, air travel, or local public transportation. Some responsibilities may require availability outside standard business hours based on clinical or operational needs.
Travel and entry into patient homes or other clinical environments may be required based on assigned responsibilities.
Qualifications
a. Must possess and maintain a current nursing license in each state with a company office location or a multistate license.
b. Bachelor's degree in nursing from an accredited nursing school preferred.
c. Five or more years of professional nursing experience preferred.
d. Clinical leadership, case management, home care, home health, hospice, utilization management, or community-based nursing experience preferred.
e. Current BLS certification.
f. Experience supporting medically complex and chronically ill patient populations.
g. Experience with Department of Labor or EEOICPA patient populations preferred.
h. Strong clinical assessment, critical thinking, analytical, and problem-solving skills.
i. Strong leadership skills and ability to collaborate effectively with multidisciplinary teams.
j. Experience with quality improvement, QAPI, clinical auditing, regulatory compliance, or accreditation preferred.
k. Proficiency in Microsoft Word, Excel, and applicable electronic medical record systems.
l. Must be detail-oriented and have a high degree of accuracy with data entry.
m. Excellent communication, education, presentation, and interpersonal skills.
n. Ability to manage competing clinical priorities and make sound decisions in a dynamic environment.
Pay Range
USD $96,000.00 - USD $104,000.00 /Yr.
