3-5 years' experience in account management, preferably in an agency setting
Excellent communication and interpersonal skills for client relationship building
Strong negotiation and influencing skills for driving satisfaction and growth
Proven experience in account management or sales, ideally in an agency
Strategic thinking ability with data analysis for actionable insights
Exceptional problem-solving skills for identifying and addressing client challenges
Strong presentation skills for effectively communicating complex ideas
Responsibilities
Build and maintain strong relationships with clients and partners
Define client goals and KPIs and communicate them to the internal team
Provide strategic branding and expertise to expand business relationships
Plan client/agency projects proactively on a quarterly and annual basis
Identify and capitalize on upsell opportunities within client portfolio
Manage client strategy efforts and projects
Ensure all efforts align with brand strategy and client goals
Track budgets and monitor client SOWs with oversight from the director
Understand client business objectives and industry challenges
Support and oversee Account Managers and Coordinators when applicable
Evaluate agency processes for efficiency and suggest optimizations
Contribute positively to agency culture
Benefits
Mentorship and oversight opportunities for junior staff
Collaborative agency culture
Opportunities for growth in account strategy management
Involvement in training and onboarding new hires
Access to resources for professional development
Full Job Description
About
The Senior Account Manager is responsible for managing specific key client accounts and maintaining an excellent client relationship. The Senior Account Manager establishes budgets with the client, is there for conflict resolution, ensures timely deliverables, writes creative briefs and handles all client financials in partnership with operations. They are also in charge of contracts and contract renewals, quality control on the account, and actively pursues new opportunities with the client. Above all, the Senior Account Manager knows more about the accounts than anyone else in the agency; s/he is the go-to person for that client.
What you will do...
Build and maintain strong relationships with clients and partners
Work with clients to define goals and corresponding KPIs, and communicate these to the internal team
Provide strategic branding, thought leadership, and expertise to expand business relationships
Proactively planning client/agency projects on a quarterly and annual basis
Identify and capitalize on upsell opportunities within client portfolio
Manage all assigned client strategy efforts and projects
Work closely with all agency personnel in developing creative briefs, plans, recommendations, and deliverables
Oversee workflow to ensure all efforts align with brand strategy and client goals
Track budgets, create and monitor client SOWs, and reconciliation of budget/billing with oversight from director
Understand business objectives, challenges, and opportunities of client, target audience and industry
Support, mentor and oversee Account Managers and Account Coordinators (if applicable)
Coordinate and participate in team trainings and new hire onboarding
Ongoing evaluation of agency processes to ensure efficiency and effectiveness; suggest optimizations when and where needed
Contribute positively to agency culture
Your Credentials
3-5 years' experience in account management, agency setting preferred.
Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients at all levels.
Strong negotiation and influencing skills, with the ability to drive customer satisfaction and achieve business growth targets.
Proven experience in account management or sales, preferable in an agency environment.
Ability to think strategically, analyze data, and develop actionable insights to drive business outcomes.
Exceptional problem-solving skills, with the ability to proactively identify and address client needs and challenges.
Strong presentation and public speaking skills, with the ability to effectively communicate complex ideas and concepts.
