7+ years in Strategic Account Management or similar B2B SaaS role
Proven track record managing enterprise accounts
Strong executive presence and communication skills
Deep understanding of customer business strategies and challenges
Experience in driving account growth and expansion
Ability to develop and execute strategic account plans
Familiarity with CPQ, CRM, or Sales Enablement platforms is a plus
Responsibilities
Own strategic relationships with enterprise customers
Build and maintain trust with C-level executives
Establish executive sponsorship within customer organizations
Understand customer business strategies and growth initiatives
Position DealHub as a trusted business partner
Develop multi-threaded relationships across accounts
Partner with Sales and Customer Success for account growth
Identify and influence expansion opportunities
Lead executive-level business reviews and meetings
Act as escalation point for critical customer issues
Ensure strong success plans for strategic accounts
Develop strategic account plans with stakeholder maps
Drive customer advocacy through references and events
Represent DealHub in executive meetings and industry forums
Track account health and communicate insights to leadership
Benefits
Opportunity to work with C-level executives
Engagement in strategic business partnerships
Dynamic and fast-paced work environment
Collaboration with cross-functional teams
Focus on long-term customer relationships
Access to professional development opportunities
Full Job Description
As a Strategic Account Manager, you will be responsible for building and expanding strategic relationships with DealHub's strategic customers.
Your primary focus will be to establish trusted relationships with C-level and senior executive stakeholders, understand their strategic business priorities, and position DealHub as a long-term strategic partner. You will own the executive relationship strategy across a portfolio of strategic accounts, working closely with Customer Success, Sales, Product, and DealHub leadership to deepen customer engagement, identify growth opportunities, and drive retention and expansion.
This is a highly relationship-driven role. You'll spend significant time engaging with customer executives, developing multi-threaded relationships across the organization, creating executive sponsorship, and identifying opportunities where DealHub can deliver additional business value.
Key Responsibilities
Own the strategic relationship with a portfolio of DealHub's enterprise customers.
Build and maintain trusted relationships with C-level and senior executives, and other business leaders.
Establish strong executive sponsorship for DealHub within strategic customers.
Develop a deep understanding of each customer's business strategy, organizational priorities, challenges, and growth initiatives.
Position DealHub as a strategic business partner and trusted advisor, rather than simply a technology vendor.
Build multi-threaded relationships across customer organizations and reduce dependency on individual contacts.
Partner with Sales and Customer Success to develop and execute account growth and expansion strategies.
Identify commercial opportunities and influence the development of expansion opportunities within strategic accounts.
Lead executive-level business reviews and strategic customer meetings.
Act as a senior escalation point for strategic customers and coordinate with internal leadership to drive resolution of critical issues.
Work closely with Customer Success to ensure strategic accounts have strong success plans, executive alignment, and clear business outcomes.
Develop and maintain strategic account plans, including stakeholder maps, executive relationships, business priorities, risks, opportunities, and growth plans.
Drive customer advocacy, including executive references, case studies, customer events, and customer advisory programs.
Represent DealHub in executive customer meetings, industry events, and strategic customer forums.
Track and communicate account health, executive engagement, retention risks, and expansion opportunities to DealHub leadership.
Requirements
7+ years of experience in Strategic Account Management, Enterprise Account Management, Account Executive, Customer Success, or a similar role within a B2B SaaS company.
Proven experience managing strategic enterprise accounts and building long-term customer relationships.
Strong executive presence with the ability to communicate effectively and build credibility with senior decision-makers.
Strong business acumen and the ability to understand customer strategy, organizational priorities, and business challenges.
Proven experience identifying and driving expansion and growth opportunities within existing enterprise accounts.
Experience developing and executing strategic account plans.
Strong negotiation, influencing, and relationship-management skills.
Ability to operate strategically while maintaining strong attention to customer and business details.
Excellent verbal and written communication and presentation skills.
Strong cross-functional collaboration skills, with the ability to work effectively with Sales, Customer Success, Product, Support, and executive leadership.
Ability to manage multiple strategic accounts and priorities in a fast-paced, dynamic environment.
Self-motivated, proactive, and highly accountable.
Familiarity with CPQ, CRM, Billing, or Sales Enablement platforms is a strong advantage.
About DealHub.io
DealHub.io is a software company that provides a cloud-based platform for automating and streamlining the trading process. The company's platform is designed to help financial institutions manage their trading workflows more efficiently, reducing operational risk and increasing profitability. DealHub.io's platform includes a range of features, including real-time pricing, analytics, and risk management tools. The company was founded in 2013 and is headquartered in London, England.
