10+ years of CRM and enterprise application experience, with 7+ years in Salesforce implementations.
Strong expertise in Sales Cloud, Service Cloud, and Experience Cloud solution architecture.
Deep technical knowledge of Apex, Triggers, Lightning Web Components (LWC), SOQL, and Salesforce Flows.
Proven experience in Salesforce solution architecture and enterprise integration design.
Experience leading large-scale Salesforce implementations and transformation programs.
Strong knowledge of Salesforce data model design and data governance.
Salesforce certifications such as Application Architect or System Architect are highly desirable.
Responsibilities
Lead the design and implementation of Salesforce solutions across various clouds.
Act as the primary advisor to stakeholders, translating business needs into Salesforce strategies.
Provide technical leadership to Salesforce teams across onshore and offshore models.
Design and oversee implementation using Salesforce's declarative and programmatic capabilities.
Define integration architecture with external systems using APIs and middleware.
Optimize business processes across Sales, Service, and customer engagement workflows.
Drive Salesforce governance and best practices throughout the implementation lifecycle.
Benefits
Collaborative work environment with cross-functional teams.
Opportunities for professional development and mentorship.
Involvement in strategic planning and client workshops.
Access to the latest Salesforce technologies and tools.
Flexible work arrangements to support work-life balance.
Full Job Description
Role: Salesforce Lead Position Type: Full time Location: Toronto, Canada
Roles and Responsibilities
Lead the design, architecture, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Experience with Data Cloud is a strong plus.
Act as the primary Salesforce solution advisor to business stakeholders, translating business requirements into scalable Salesforce architecture and implementation strategies.
Provide technical leadership and guidance to Salesforce developers, administrators, and integration teams across onshore and offshore delivery models.
Design and oversee implementation using Salesforce declarative capabilities and programmatic development (Apex, Triggers, LWCs, Batch Jobs, Platform Events, Flows).
Define and implement integration architecture with external systems using APIs, middleware, event-driven architecture, and Salesforce integration best practices.
Lead the design and optimization of business processes across Sales, Service, and customer engagement workflows.
Drive Salesforce governance, best practices, code quality, and development standards across the implementation lifecycle.
Collaborate with enterprise architects, product owners, and cross-functional teams to ensure Salesforce solutions align with enterprise architecture and business strategy.
Lead Agile delivery teams, including sprint planning, backlog refinement, architecture reviews, and technical design sessions.
Mentor and coach Salesforce developers and administrators on architecture patterns, development practices, and platform capabilities.
Provide guidance on data architecture, data migration strategies, and data governance within Salesforce.
Oversee Salesforce CPQ implementations, including pricing strategies, price rules, approval processes, and quote lifecycle management (preferred).
Participate in client workshops, solution discovery sessions, and roadmap planning to define long-term Salesforce strategy.
Drive Lightning Experience adoption and migration strategies where applicable.
Ensure alignment with security, compliance, and Salesforce platform governance frameworks.
Skills and Qualifications
10+ years of CRM and enterprise application experience, with 7+ years in Salesforce platform implementations.
Strong expertise across Sales Cloud, Service Cloud, and Experience Cloud solution architecture.
Deep technical knowledge of Apex, Triggers, Lightning Web Components (LWC), SOQL, Platform Events, and Salesforce Flows.
Proven experience in Salesforce solution architecture, enterprise integration design, and scalable platform design.
Experience leading large-scale Salesforce implementations and transformation programs.
Strong knowledge of Salesforce data model design, data migration strategies, and data governance.
Experience with Salesforce CPQ (Advanced Approvals, Price Rules, Quote Configuration) is preferred.
Strong understanding of integration patterns including REST/SOAP APIs, middleware platforms, and event-driven architectures.
Demonstrated ability to lead distributed teams and manage complex delivery environments.
Exceptional stakeholder management, client communication, and presentation skills.
Strong experience with Agile methodologies and delivery frameworks.
Salesforce certifications such as Application Architect, System Architect certifications are highly desirable.
Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent experience.
About OSI Digital
OSI Digital is a global technology company that provides digital transformation services to businesses. The company offers services in cloud computing, data analytics, digital commerce, and cybersecurity. OSI Digital has offices in North America, Europe, and Asia. The company was founded in 1993 and is headquartered in Irvine, California.
