5+ years of experience with Sales Cloud and Service Cloud, including at least 1 year with an Enterprise client.
Proficient in end-to-end Sales Cloud and Service Cloud processes.
Strong leadership and teamwork skills, able to collaborate effectively with both business stakeholders and development teams.
Excellent communication skills, both verbal and written, with a focus on customer success.
Bachelor's degree or equivalent in computer science or information technology.
Working knowledge of agile methodologies and tools like JIRA/Confluence.
Responsibilities
Define and ensure acceptance criteria for user stories, assisting developers and project managers as needed.
Collaborate with business owners to translate needs into actionable user stories aligned with strategic goals.
Identify current state pain points and gaps in Sales Cloud/Service Cloud best practices, documenting future state systems.
Create iterative prototypes to demonstrate solutions and ensure alignment with business needs.
Assist in project scoping and effort estimation for upcoming initiatives.
Oversee story deliveries and ensure milestones are achieved throughout the project lifecycle.
Participate in the design and implementation of standards, tools, and methodologies.
Benefits
Opportunity to work in a dynamic, fast-paced technology environment.
Engagement with a diverse team of professionals across various disciplines.
Chance to influence and shape business processes and technology solutions.
Professional development opportunities in Salesforce and agile methodologies.
Full Job Description
Role: Salesforce Business Analyst Type: FT Location: Toronto, Canada
Roles and Responsibilities:
Make sure that the Story acceptance criteria is defined and met, solving questions from developers about features, helping PMs clarify questions and documenting, acting as Scrum Masters in sprints, depending on capacity, jumping in to help QA with Manual testing.
Excellent knowledge of Salesforce configuration
Works closely with business owners to identify / understand business needs and translates these into effective stories that are aligned with the functionality and technology roadmap and strategic direction of the team.
The BA will elicit current state pain points anduncover gaps in Sales Cloud/Service cloud best practices. From the session output, the BA will work with their delivery team to document a future state system and be responsible for its approval and decomposition into user stories.
Creates iterative prototypes of solutions as required to demonstrate and ensure business alignment with proposals
Recommends and participates in the design and implementation of standards, tools, and methodologies
Assists with project scoping and effort estimations
Demonstrated experience with full life cycle implementations of Sales Cloud/ Service cloud solutions, deep understanding of lead to cash and business processes.
Responsible for story deliveries and achieving milestones
Requirements:
Must have 5+ years of experience on Sales Cloud, and Service Cloud with at least 1 for an Enterprise client.
Proficient with end-to-end Sales cloud, service cloud
Enthusiastic, professional, and confident personality, with a focus on customer success.
Excellent listening & reading skills to fully understand the customer requirements and pain points.
Demonstrable ability to effectively exert influence across teams without direct authority and especially towards senior management
Must be able to visualize, analyze, communicate, and solve complex problems, and make disciplined decisions based on available information
Takes ownership of problems and proactively document them, ensuring that stories continue to meet business requirements and aligns with the vision, mission, objectives, strategy of the team
Strong verbal and written communication skills with proven ability to deliver projects within a fast paced, multi-disciplined technology environment. Proactive in setting up calls and ability to take notes from meetings and share it with attendees.
Working knowledge and experience of agile processes
Bachelor's degree or equivalent in computer science and information technology
Strong leader & team player, able to get along with Business Stakeholders and the Dev Team alike. Proactively setup meetings with business stakeholders and lead them.
Work with other BAs to provide an end-to-end high-level user flow.
Knowledge of JIRA / Confluence preferred.
About OSI Digital
OSI Digital is a global technology company that provides digital transformation services to businesses. The company offers services in cloud computing, data analytics, digital commerce, and cybersecurity. OSI Digital has offices in North America, Europe, and Asia. The company was founded in 1993 and is headquartered in Irvine, California.
