Bachelor's degree in Computer Science, Electrical Engineering, Automation, Robotics, or related field.
Solid programming skills in Python or C++.
At least 1 year of experience in a customer-facing technical role.
Experience with PLC, MES, industrial networking, or system integration.
Comfortable working with Linux and debugging technical systems.
Strong problem-solving and hands-on troubleshooting skills.
Good communication and teamwork skills.
Responsibilities
Support customer deployments from setup through acceptance.
Configure and customize the product for customer applications.
Build integrations with systems such as PLC, MES, FTP, and databases.
Troubleshoot issues across software, hardware, networking, and configuration.
Build scripts and tools to improve deployment and debugging efficiency.
Document solutions and share learnings with the team.
Identify recurring product gaps from customer deployments.
Benefits
Opportunity to accelerate human productivity through robotics in manufacturing.
Influence product and market strategy directly with company leadership.
Build relationships that can become significant global accounts.
Full Job Description
The Role
We are looking for a Product Ops Engineer to support customer deployments, build customizations, troubleshoot technical issues, and help improve the product based on field needs.
This role works closely with Engineering, Product, FAE, and customer teams.
Responsibilities
Support customer deployments from setup through acceptance.
Configure and customize the product for customer applications.
Build integrations with systems such as PLC, MES, FTP, and databases.
Troubleshoot issues across software, hardware, networking, and configuration.
Build scripts and tools to improve deployment and debugging efficiency.
Document solutions and share learnings with the team.
Identify recurring product gaps from customer deployments.
Contribute small bug fixes and product improvements with support from the Engineering team.
Requirements
Bachelor's degree in Computer Science, Electrical Engineering, Automation, Robotics, or a related field.
Solid programming skills in Python or C++.
At least 1 year of work experience in a customer facing technical role.
Experience with PLC, MES, industrial networking, or system integration.
Comfortable working with Linux and debugging technical systems.
Strong problem-solving and hands-on troubleshooting skills.
Good communication and teamwork skills.
Willing to work directly with customers and field teams.
Preferred Qualifications
Experience with machine vision, industrial automation, robotics, or manufacturing.
Experience with Docker, IPCs, NVIDIA Jetson, or edge computing.
Why Join UnitX
This role offers the opportunity to accelerate human productivity through robotics in manufacturing. You get to define how a differentiated AI-vision platform enters some of the world's fastest-growing and most strategically important manufacturing markets. You will work directly with company leadership, influence product and market strategy, and build relationships that can become significant global accounts.
