Apply established standards of care to insure a safe, therapeutic patient care environment.

Act as back up to charge nurse ensuring communication with admissions regarding discharges and coordination of admissions

Provide direct services if necessary.

Meet with patient/family to resolve concerns, address complaints, and answer questionsthat charge nurse has been unable to resolve. Advocate for the resolution of care issues, accessing resources in support of the patient.

Develop collaborative relationships with other levels of care to facilitate appropriate referrals between programs.

Promote department services by giving internal and external presentations about the department in conjunction with the Marketing department, as appropriate.

Communicate with medical staff to promote positive relations and to provide quality services.

Develop and evaluate outcome surveys to use with Marketing and Rogers Operating System (ROS) activities.

Actively research and understand the most effective therapeutic interdisciplinary techniques applicable to the age and diagnostic profile of the program.

Facilitate an annual review of all aspects of the clinical program with the stated goal of continued improvement.

Assure that each discipline is actively engaged in continuous learning based on the stated therapeutic techniques of the clinical program and integrates that knowledge into the program.

Create program revisions based upon patient and staff feedback as well as ROS data.

Use knowledge of patient rights to act as patient advocate and to respond to patient grievances.

Participate in resource evaluation and equipment maintenance.

Monitor staff members in the use of resources and equipment to maintain a cost-effective, efficient, safe and productive work environment.

Coordinate with training department to provide for staff development to assure competent care.

• Identify clinical competencies specific to the duties of the position and populations served.

• Facilitate skill development and educational opportunities specific to identified areas of need.

• Monitor staff performance for care delivery, physician relations, documentation, treatment planning and resource utilization.

• Counsel staff to achieve performance expectations.

Coordinate clinical management with managers of staff working on the clinical unit to ensure consistent communication to staff.

Establish goals for the Nursing Services department that are consistent with the goals and mission of Rogers Behavioral Health.

• Communicate goals to the staff.

• Develop methods of measuring goal achievement.

Develop and maintain department policies and procedures with the input of department staff and administrative supervisor.

• Include requirements and guidelines from external agencies; i.e., Joint Commission, State of Wisconsin.

• Maintain function backlog at a set timeframe.

• Educate external staff regarding relations or requirements of those functions. that relate to their areas or departments.

• Incorporate acceptance and training of student interns in the department.

Involve self in the learning and the application of standards relevant to the Clinical Services department.

Participate in in services/seminars and other meetings to increase involvement and awareness of regulations.

Involve self in the education of other disciplines regarding Clinical Services department92s regulations.

Adhere, and manage direct reports to adhere, to budgeting restraints.

Manage FTE expenditures with compliance to the FTE budget.

Manage capital and other operational expenditures with compliance to the related budget.

Maintain an understanding of any variance and its impact on the department budget.

Demonstrate punctuality and preparedness.

Demonstrate effective chairperson skills, if applicable.

• Good organizational skills with agenda and minute preparation.

• Ability to facilitate a meeting to keep it on track.

Contribute in a positive, solution-focused manner.

Promote a team environment by example and by participating in workload completion, when necessary.

Interact with employees in a sensitive, positive manner.

Understand and use the Human Resources policies and procedures manual.

Process timecards in a timely and accurate manner.

Involve the Human Resources Business Partner in any potentially volatile employee-related situation and initiate disciplinary process, as needed.

Communicate with employees promptly when incidents arise that may be a detriment to their performance or to Rogers Behavioral Health in general.

Assist employees in professional growth.

Develop a working schedule that provides consistency in coverage and potential for future recruitment.

Develop performance standards by which employees can be measured.

Develop measurements for competence within each area of responsibility.

Establish monthly department meetings to provide timely communication and problem resolution.

Perform employee evaluations in a timely manner.

Work effectively with managers of staff who work on the clinical units to provide communication and staff evaluation.

Involve self in the education of other disciplines regarding Clinical Services department92s regulations.

Participate in Rogers Operating System (ROS) program.

Gain understanding of the ROS process.

Apply the ROS model to department functions.

Participate in and/or create ROS teams that lead to improvement in own and other Rogers Behavioral Health areas.

Educate and involve employees to Rogers and Clinical Services department92s ROS monitoring and activities.