About the RoleWe're looking for a
SREManager to help us build and run infrastructure that just works - even at 3am. You'll lead a team of engineers who care as much about preventing incidents as they do about resolving them, and you'll bring a builder's mindset to reliability: automating toil, sharpening our observability, and increasingly, putting AI to work so humans can focus on the problems that actually need them.
This is a role for someone who's equally comfortable in a 1:1 coaching a direct report and in the middle of a SEV-1 driving toward resolution.
What you will be doing: Your Team- Coach, mentor, and grow a team of SREs - real career development, not just performance reviews on a calendar
- Hire and retain strong engineers; build a team people want to stay on
- Create a culture where blameless postmortems are the norm and people feel safe raising issues early
- Drive day-to-day project management for the team - running standups, grooming and tracking tickets, and keeping work visible to stakeholders
Reliability & Systems- Own the availability and performance of production systems end-to-end
- Set the bar on SLIs/SLOs/SLAs and error budgets - and hold the team (and yourself) to them
- Run incident management: on-call, escalation, and the postmortems that actually change something afterward
- Push automation hard so the team spends less time on repetitive firefighting and more on durable fixes
- Own capacity planning, scaling, and disaster recovery strategy
AI-Augmented Operations- Put AI investigation/incident agents to work proactively surfacing issues - degraded services, slow endpoints, anomalous error rates - before they page anyone
- Evaluate and tune AI/LLM-based tooling to cut down false positives and sharpen alerting
- Bring AI into the incident workflow itself: auto-summarizing incidents, suggesting root cause, drafting the first pass of a postmortem
- Know where automation should stop and human judgment should take over - and make that call
- Keep scouting for the next place AI can shave time off MTTR or catch something before a customer does
Cross-Functional Partnership- Partner with Engineering, Product, and Security to bake reliability into the SDLC from the start, not bolt it on after
- Be the calm, clear voice coordinating stakeholders during major incidents
- Represent SRE in architecture reviews and roadmap conversations - and push back when reliability is an afterthought
- Translate reliability metrics and risk into language leadership can act on
Process & Strategy- Keep runbooks and playbooks current - not aspirational documents nobody opens during an incident
- Track the metrics that matter: uptime, MTTR, MTTD, error budgets
- Drive continuous improvement in monitoring, alerting, and incident tooling
- Weigh in on budget and vendor decisions for observability and infrastructure
What you should have:- 8+ years in SRE, DevOps, or Infrastructure Engineering
- 2+ years leading or managing a team
- Deep familiarity with distributed systems and cloud infrastructure (AWS, GCP, or Azure), plus Kubernetes/Docker
- Real experience with observability tooling - Datadog, Prometheus, Grafana, Honeycomb, ClickHouse
- Comfort with CI/CD and infrastructure as code (Terraform, Ansible, or similar)
- A track record of owning incident management and building a genuine postmortem culture
- Strong scripting/programming chops (Python, Go, or similar)
- The ability to explain a gnarly technical problem to someone who doesn't want the gnarly details
What we hope you have:- Experience implementing telephony solutions in-house.
- Chaos engineering experience
- Managing on-call across distributed or global teams
- Exposure to security/compliance-adjacent reliability work (SOC2, ISO 27001)
- A history of scaling an SRE function as a company grows
How You Think:- Strategic enough to see around corners, hands-on enough to jump in when it matters
- You own outcomes, especially the messy ones, during an incident
- You can triage ruthlessly when everything feels urgent
- You trust data over gut feel, but you know when to override both
- You lead like you're on the team, not above it
Why you'll love working here:Podium is the best place to work to:
- Join the leaders in AI agents - you'll be building on top of a product already trusted by 60,000+ businesses to run their AI Employee, with a real mandate and real usage to learn from
- Unlock career-defining growth - this role owns a product area at the center of Podium's future, with the scope and visibility that comes with it
- Build with world-class talent - join a team of engineers who ship fast, use AI tooling seriously, and care as much about outcomes as elegance
- Make a real impact on local business - the agents you build directly help local businesses respond faster, convert more leads, and grow revenue without adding headcount
Benefits: - Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan with company matching
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center, subsidized for employees
