Capital One Financial Corporation

Manager, Relationship Management - Discover Payment Network

Capital One Financial Corporation • $157K — $179K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6+ years in payments industry sales/business development, relationship management, or related fields.
  • Bachelor's Degree preferred in Business Administration, Finance, or Marketing.
  • Technical expertise in mobile payments, vehicle commerce, payment chip technology, or IoT emerging technologies.
  • Strong relationship-building skills with executive-level clients and internal partners.
  • Experience in strategy, operations, project management, and consultative skills.

Responsibilities

  • Support partnership exploration for acceptance and volume growth.
  • Identify and develop new business opportunities within existing high-value accounts.
  • Proactively address client inquiries and resolve issues, handling contract negotiations and compliance.
  • Engage processor partners for territory/prospect planning and lead generation.
  • Drive internal processes across communications, account management, and contract negotiations.
  • Collaborate cross-functionally to achieve revenue generation and marketing development objectives.
  • Manage and escalate risk and customer-impacting issues effectively.

Benefits

  • Travel up to 25% of the time.
Full Job Description
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Manager, Relationship Management - Discover Payment Network

Your Responsibilities

  • Support exploration of new partnership opportunities that drive acceptance and volume growth.

  • Strategically partner internally and externally to identify new or additional business opportunities  within existing high value accounts; maintain and grow relationships to attain new business  opportunities and improve client experience.

  • Proactively address client inquiries and problem solve to resolve opportunities or issues. Negotiate  contracts, incentives or pricing agreements while ensuring compliance with new processes and  business practices.

  • Work with manager to develop territory/prospect plan, engage processor partners to develop  prospect and lead generation.

  • Drive internal processes including; development of communications, account management,  approval requests and contract negotiations, compliance and risk management.

  • Works cross functionally to meet business objectives such as new revenue generation, capability  deployment, or marketing program development.

  • Actively manages and escalates risk and customer-impacting issues or complaints within the day to-day role to management.

  • Work closely with Compliance, Legal and Due Diligence to ensure proposals and contracts are  effectively and accurately produced.

  • Present product and marketing initiatives to network participants to improve Discover's position  versus competition. Advise network participants of operational initiatives, new  products/services/pricing or marketing program opportunities.

  • Travel up to 25% of the time.

Basic Qualifications

  • 6+ years of experience in Payments industry sales/business development experience, relationship management, strategy, operations, project management, planning, finance, consultative skills

Preferred Qualifications

  • Bachelor's Degree in Business Administration and Management, Finance, or Marketing

  • 6+ years of technical expertise (i.e.; mobile payments, vehicle commerce, SRC, payment chip  technology, IOT emerging technologies) to support digital partners

  • Proven experience building deep and influential  relationships with key stake holders, executive level clients and internal business partners.

This posting is for an existing vacancy.

The expected annual salary range for this position is $157,400 to $179,600. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

About Capital One Financial Corporation

Chevy Chase Bank is the greater Washington region's largest locally-owned banking institution providing a complete array of financial products and services to consumers and businesses in Maryland, Virginia, and the District of Columbia. The Bank, which is headquartered in Bethesda, Maryland, has approximately 250 branches and over 1,000 ATMs, more than anyone else in the greater Washington market. Chevy Chase Bank currently has over $16 billion in assets and services over 1 million customers. For more information about Chevy Chase Bank, please visit chevychasebank.com.

Capital One Financial Corporation Careers

Join the vibrant team at Capital One Financial Corporation, a leader in the financial services industry, where innovation meets purpose-driven leadership. As one of the most forward-thinking companies in banking, Capital One is the perfect place to jumpstart or advance your career with a myriad of job opportunities in various fields.

Work You’ll Do

At Capital One, we are committed to excellence and setting our team members up for success. By joining our dynamic team, you will engage in meaningful work that makes a real difference. From developing cutting-edge technology to crafting personalized financial solutions, every position at Capital One is geared towards redefining the future of banking.

Innovate and Lead

Capital One is not just a company; it's a hub of innovation and leadership. We empower our professionals to lead with their ideas and see them come to life. Our culture thrives on diversity and the unique perspectives each team member brings. Here, your skills in networking, problem-solving, and leadership will not only be valued but also nurtured through professional development and diversity training.

Grow Your Career

Capital One is deeply invested in the growth and development of its employees. With robust training programs, mentorship, and resources for professional enhancement, we ensure that your career trajectory aligns with your personal and professional goals. Whether it’s rising through the ranks or switching tracks via internal job opportunities, your growth is our priority.

Internship and Employment Opportunities

For those starting their journey, Capital One offers enriching internship programs that provide a glimpse into the culture and work ethic that drives our success. Interns gain hands-on experience, valuable insights, and the opportunity to network with leaders across the company. For seasoned professionals, we offer positions that challenge your expertise while encouraging balance and innovation.

Benefits and Culture

Choosing to work at Capital One means opting for a lifestyle where your well-being is prioritized. Our benefits package is designed to support you both at work and in your personal life, encompassing health, finance, and family. The inclusive culture at Capital One ensures that everyone, regardless of background, has the opportunity to thrive.

Join Our Team

Explore the various career paths available at Capital One and discover how your skills and passions can align with our mission. We are continuously hiring across multiple disciplines, eager to welcome curious, creative, and driven individuals to our team.

Stay Connected

Keep up to date with the latest in career opportunities and company news by joining our network. Tailor your job alerts to match your career preferences and get insider tips that can transform your application process, from crafting your resume to acing your interview.

Search Capital One Jobs

Ready to take the next step in your career? Search open positions that match your skills and interests. At Capital One, your next job opportunity could be the gateway to a fulfilling and prosperous career.

Read Careers Blog

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Capital One Financial Corporation is not just a company—it's a place where you can make an impact. Discover the opportunities waiting for you in a career at Capital One. Join us and shape the future of banking with your vision, skills, and enthusiasm.
Learn more about Capital One Financial Corporation
Size
51,500 employees
Market Cap
$34.1 billion
Industry
Finance & Insurance
Net Income
$2.7 billion
Founded
1994
5 Year Trend
+2.4%
NASDAQ
COF
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Capital One Financial Corporation

More Finance & Insurance Jobs

Find similar Manager, Relationship Management - Discover Payment Network jobs:

NationwideToronto, ON