Bachelor's degree or equivalent experience in a related field.
5+ years in customer-facing SaaS implementation or consulting.
3+ years of direct people management experience.
Strong understanding of implementation methodologies and project management.
Proven ability to manage team capacity and delivery margins.
Experience with CRM and project tracking tools, and familiarity with AI tools.
Excellent communication skills for client and internal collaboration.
Adaptable and committed to team performance.
Responsibilities
Lead and develop talent through recruitment, onboarding, and coaching.
Manage project workloads based on team capacity and client readiness.
Drive operational focus by translating priorities into team commitments.
Oversee end-to-end delivery of implementation projects.
Protect utilization and margins by tracking project efforts and addressing risks.
Standardize best practices and foster a culture of knowledge sharing.
Champion process improvement and AI to enhance delivery efficiency.
Manage client escalations and collaborate on recovery plans.
Coach consultants for client value and seamless transitions to support.
Collaborate cross-functionally to resolve delivery issues and clarify handoffs.
Maintain visibility and reporting on project progress and risks.
Benefits
Competitive pay and flexible work arrangements.
Inclusive and collaborative work environment.
Opportunity to work with innovative minds in finance and tech.
Career growth focused on driving efficiency and smarter decision-making.
Access to AI-powered solutions that enhance operational efficiency.
Full Job Description
The Manager, Implementation leads Implementation Specialists and Consultants implementing Emburse's Spend, Professional and Enterprise portfolios. Reporting to the Director, Professional Services, this role develops people, manages team delivery commitments, and helps clients achieve value.
The Manager follows established delivery practices, resolves day-to-day issues, and helps the team improve efficiency, quality, and time to value through practical improvements, automation, and AI.
**Please note we are NOT able to offer sponsorship now or in the future**
What you will Do
Lead and develop talent: Recruit, onboard, and coach Implementation Specialists and Consultants, holding regular one-on-ones and performance reviews to build product knowledge, client delivery skills, and accountability.
Manage capacity and assignments: Allocate project workloads based on team capacity, skill sets, and client readiness, escalating resource or training needs to the Director as needed.
Drive operational focus: Translate priorities into clear team commitments, clarifying ambiguous requests and balancing competing demands so the team stays focused on delivery.
Oversee end-to-end delivery: Monitor active projects, milestones, and risks across the implementation lifecycle (from discovery and configuration through testing, training, and go-live readiness) to resolve blockers early.
Protect utilization and margins: Track project effort, team utilization, and delivery margins against targets, addressing avoidable rework or scope creep and escalating major risks.
Standardize best practices: Reinforce implementation methodologies, templates, and guidance while fostering a culture of knowledge sharing and cross-training.
Champion process improvement and AI: Identify recurring delivery bottlenecks and drive practical efficiencies, including testing and adopting approved automation and AI tools to reduce repetitive work.
Manage client escalations: Serve as the initial point of contact for client and delivery escalations, partnering with the Director on major decisions and executing agreed recovery plans.
Coach for client value and seamless handovers: Guide consultants to align implementation decisions with client needs, manage scope expectations, and execute clean transitions to Customer Success and Support.
Collaborate cross-functionally: Partner with Sales, Product, Engineering, Customer Success, and Support-as well as technical specialists for complex integrations-to clarify handoffs and resolve delivery issues.
Maintain visibility and reporting: Deliver regular portfolio updates to the Director on progress, risks, and capacity while ensuring project records and client communications remain accurate
What you will Bring
Bachelor's degree, college diploma in a related field, or equivalent practical experience, paired with at least 5 years of customer-facing SaaS implementation, professional services, or consulting experience (discovery through go-live).
At least 3 years of direct people management experience, with a strong track record of hiring, coaching, cross-training, conducting performance reviews, and holding team members accountable.
Deep understanding of implementation methodologies, including requirements gathering, project planning, scope management, testing, and transitioning clients to ongoing support.
Proven ability to manage team capacity, balance competing stakeholder requests, and protect delivery margins by monitoring utilization, project effort, and avoidable rework.
Demonstrated success improving delivery efficiency and client outcomes-such as shortening time-to-value, reducing delays, or increasing team throughput.
Hands-on ability to use CRM, project tracking, and reporting tools for delivery decisions, alongside a practical aptitude for experimenting with approved AI tools while maintaining output quality and data security.
Clear, proactive client and internal communication, with the ability to clarify ambiguity and partner effectively with technical and product specialists to resolve dependencies.
Adaptability, curiosity, openness to feedback, and a commitment to collaboration, inclusion, and sustainable team performance.
Experience with Emburse (Spend, Professional, or Enterprise) or comparable expense, AP, procurement, or financial software, as well as familiarity with Salesforce, Certinia, or workflow automation tools is preferred.
Finance is changing-and at Emburse, we're leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend-so they can focus on what's next, not what's slowing them down. • A Company with Momentum - We serve 12M+ users across 120 countries, helping businesses modernize
their finance operations. • A Team That Innovates - Work alongside some of the brightest minds in finance, tech, and AI to solve real-
world challenges. • A Culture That Empowers - Competitive pay, flexible work, and an inclusive, collaborative environment that
supports your success. • A Career That Matters - Your work here drives efficiency, innovation, and smarter financial decision-making
for businesses everywhere.
Shape your future & find what's next at Emburse.
About Emburse
Emburse is a global leader in expense management and AP automation solutions, with more than 4,500 customers and 10 offices worldwide. The company?s expense management platform automates the purchase-to-reimbursement process, helping businesses make better decisions, streamline operations, and improve employee productivity. Emburse?s solutions are used by companies of all sizes, from small businesses to Fortune 500 corporations, and across a range of industries, including healthcare, retail, and technology. The company was founded in 2011 and is headquartered in San Francisco, California.
