Excellent oral and written communication skills required
Clean and valid driver's license necessary
Responsibilities
Oversee the flow of the Drive Lane to ensure prompt service
Communicate repair information and recommendations to customers
Provide concierge support for all customer inquiries
Ensure daily inventory of technicians' time is sold to service customers
Efficiently distribute work among technicians
Benefits
Medical, Dental, and Vision coverage
401K Plan with Employer Match
Continued education and training opportunities
Paid Time Off
Weekly pay schedule
Employer-funded Life Insurance Plan
Discounts on services and parts
Employee vehicle purchase plans
Company-provided uniforms
Full Job Description
Lia Toyota Rockland is seeking an experienced Service Advisor(s) to join our team.
COMPENSATION RANGE: $65K-$175K based on knowledge and production
SIGN ON BONUS: N/A
REQUIREMENTS: • Must hold a high school diploma or equivalent • Excellent customer service skills • Basic Computer skills • Positive, friendly attitude, along with a customer service mentality • Enjoy working in a fast-paced environment • Excellent oral and written communication skills • Must have a clean and valid driver's license
KEY RESPONSIBILITIES: • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. • Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer • Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience • Ensures that the daily inventory of technicians' time is consistently sold to service customers. • Distribute work between technicians efficiently
BENEFITS: • Medical, Dental and Vision • 401K Plan with Employer Match • Continued education, manufacturer hands-on and web-based training • Paid Time Off • Paid Weekly • An employer funded Life Insurance Plan • Discounts on services and parts • Employee vehicle purchase plans • Company provided uniforms
